Europcar Greece レビュー 

Beware of this place, if you still want to book a car in this place make sure you take many good pictures of the car when picking up. Close up photos. Luckily we did take a bunch of photos before leaven the place and we need every picture when returning the car. We return the car with no new damages but the employe who met us when returning the car tried several times to point out new damages on the car, so this must be policy from the company. Try to get some of the pre- payment for eventually damages. We didn’t take extra insurance on the car, and this might be the reason they wanted to utilize. Every issue the employee pointed out, we could document on the phones we took in advance. The employee told us she couldn’t see the small marks on their own companys phones. So dear customer, beware, beware.
A. Birkeland Norway

Une véritable arnaque de la part de Carjet.com. J'ai réservé un véhicule de location et, à aucun moment, il n'était clairement indiqué qu'en Grèce une carte de crédit était obligatoire. Comme la plupart des Français, je possède une carte de débit. J'apprends seulement après avoir payé que je risque de ne pas pouvoir récupérer le véhicule et de perdre l'intégralité de ma réservation.

Le plus scandaleux, c'est que Carjet.com me propose d'annuler la réservation... en me facturant 50 € de frais, alors que cette situation est la conséquence directe de leur manque de transparence. Faire payer un client pour une information essentielle qui n'a pas été clairement communiquée est inadmissible. Je déconseille fortement Carjet.com.

If I could give 0 stars I would DO NOT BOOK WITH EUROPCAR I had a debit card and digital kredit card, but they wanted me to pay another 90 euros or give my personal kredit numbers which I of course did not to. We ended up not picking up the prepaid car.
DO NOT EVER BOOK WITH EUROPCAR !!!

I wanted to say how helpful and polite Katerina Christonaki was! I needed to extend my rental for a day and she very quickly sorted it out for me, emailing me the payment link and waiting on the line to help me complete the transaction.
Thank you Katerina. You were fantastic!

very disappointing last night Europcar didn't deliver the car to me at 2am having two tired little kids waiting, apparently your company block my profile due a dispute with one of your employee in the cabin a month ago but this is totally rejected and unacceptable, this is my first attempt for a resolution before I take you to the court and I am not joking.

First of all your employee should be fired due her attitude against me forcing me to pay a parking fee while I was there to renew a contract with you, she didn’t let me to go out from your parking but forced me to go out from the paid one, this was triggered my justify upset.

Second, you stoled my Odos Attiki device after I returned my last car, once I asked you by email to check for it in my rental car your employee used it twice in the motorway, I have the electronic proof and also I got the confirmation from Odos Attiki, this is stealing.

Third, last time you block my account despite you confirmed my booking, you let me waiting 1 hour in the queue at 2am with two little kids tired for telling me “sorry your profile is blocked”! You don’t confirm a booking in advance if you don’t give a car, you don’t do at last minute forcing me to rent a more expensive car elsewhere!

I am not seeking legal compensations

Avoid this car rental company in Rhodes. My experience was very disappointing. They took up almost half a day of my vacation, even though I had booked the car in advance.

When I decided to cancel, they initially refused to refund my money, even though I had never received the car. After a lot of discussion and several hours of waiting, I finally got my money back.

I found the staff unfriendly, and the information I received was contradictory. On top of that, they wanted to charge me additional fees that would have made the total cost almost twice the price I had originally booked.

Do yourself a favor and go across the street to J&D Rent a Car instead. My experience there was like night and day. The staff were friendly and professional, the process was quick and smooth, and a more comprehensive insurance policy was included without the high deductible that Europcar offered me. The customer experience at J&D Rent a Car was outstanding by comparison.

Unfortunately, based on my own experience, I cannot recommend Europcar.

Abbiamo noleggiato un'auto da Europcar Chania dal 19 al 26 giugno e la nostra esperienza è stata davvero molto positiva, soprattutto grazie a Zack, il ragazzo che si è occupato del nostro contratto.
È stato estremamente gentile e simpatico. Io e il mio compagno purtroppo non parliamo inglese, quindi abbiamo dovuto utilizzare Google Traduttore per comunicare. Nonostante fosse già passata la mezzanotte (il nostro volo aveva accumulato circa un'ora di ritardo), Zack non ha mai mostrato impazienza o fastidio. Al contrario, ci ha aiutati con grande disponibilità, utilizzando anche lui il traduttore per farci capire tutto con calma.
Un'accoglienza così cordiale dopo un viaggio lungo e in ritardo ha fatto davvero la differenza. Grazie a Zack per la professionalità, la pazienza e il sorriso! Se torneremo a Chania, sceglieremo sicuramente di nuovo Europcar.

Wenn die Bewertung mit Null Sternen möglich wäre würde ich eben diese vergeben.
Super unfreundliches Personal! Man wurde sogar übel beschimpft.
Gebuchte Leistungen werden nicht erbracht (frühere Abgabe), hierdurch fast verpassen des Fliegers.
Plötzliches Auffinden von Mängeln, welche bei der Übernahme des Fahrzeuges dokumentiert wurden, jedoch ca 30 cm neben der mangelhaften Stelle.
Nach vier !!! Wochen immer noch keine Gutschrift der hinterlegten Kaution.
Der angebliche Schaden musste unabhängig von der Kaution sofort bezahlt werden!
Alle Dokumente (Verträge, Rechnungen) wurden lediglich griechisch zur Verfügung gestellt (Prüfung logischerweise unmöglich)
Lassen sie die Finger von dieser Autovermietung, hier wird nach meiner Meinung gezielt betrogen!!!

Fazit: NIE WIEDER

Avoid this company at all costs! A franchise that is a disgrace to the brand name! The depot is not at the airport so you have to call and request pick up, to which they act like you are an inconvenience. Then they make it a point to stress that their T&Cs are not the same as any other Europcar brand, weird! They will then put you in a “better, upgraded car” at no extra cost. Well it turns out they just pick one that is clearly on its way out. We were only taking the car for 48hrs so didn’t think too much to the fact it was not driving all that well. Then everything went downhill when you have a breakdown. This company will leave you stranded, there is no breakdown information in the car, you call the branch and they give you a number to call… it was the insurance company! Thankfully someone offered to help translate to find this out but the insurance company just transferred them to the leasing company and back again. After nearly 2hrs we finally got the recovery agents number. When it comes to the end of the rental there was no apology for the issues, no apology or care that we were all stranded late at night and they made a mistake to tell us to call the insurance company! They are exceptionally rude, blaming us for mechanical damage, the “full protection” you purchase only covers cosmetic damage, well if you rent a car from these scammers make sure you’re a qualified mechanic who is able to strip the car down to the chassis and inspect the lot because they will make you responsible for ALL damage any previous renter has caused to that car!! Reporting them to the ECRCS!

Terrible experience with very rude staff at Zakynthos airport.
They refused to let me a car after I prepaid in full the money for renting car and I left with a loss of 160 pounds. They said is because I have no credit card but on the booking confirmation it’s stated I can pay the deposit with the payment card used when making the booking
The staff was really rude with my pregnant wife and they refused to let her sit on a desk and at a moment they even refused to let us leave. These people should not be employed and I will file a official complaint as I lost my money and freedom for a time because the staff locked us in their premises

Lej aldrig bil igennem Eurocar!!!!
De fusker med deres samarbejdes partner. Betalte dobbelt op på vores leje af bil hos dem.
Kender flere der er blevet snydt på den måde.
Burde meldes til kontant på tv 2
Tag et andet bil udlejnings firma.

Épouvantable ! Plus de 2 heures d’attente pour réceptionner le véhicule…en dessous de tout. Personnel à peine aimable. Un bon conseil : à éviter absolument.

Absolutely gobsmacked by my experience returning a hire car at the Rhodes office.

During the return inspection, the staff member immediately got down on the floor and started taking photos of the underside of the vehicle with her phone before accusing me of causing scratches underneath the car. Given that I had filmed and photographed the vehicle myself, I knew this wasn’t damage I had caused.

What made the situation even more concerning was that the underside of the vehicle was never shown to me or photographed in my presence when I collected the car. Yet somehow, this hidden area was the first place inspected on return.

After a lengthy discussion, the staff member eventually acknowledged that the damage was already there before my rental. I was then told that the company takes photographs of the underside of vehicles but doesn’t share them with customers.

Seriously, what kind of process is that?

If you’re documenting areas of a vehicle for potential damage claims, customers should be given access to those photographs from the outset. Trying to attribute damage in areas customers were never shown is completely unacceptable.

In the end, the accusation was unfounded, but the whole experience left a very sour taste. What should have been a simple vehicle return became an unnecessary and stressful confrontation.

I would strongly advise anyone hiring here to take comprehensive videos and photographs of every inch of the vehicle and get on your hands and knees to do underneath before driving away. Read the other reviews. Appears this is a normal scam from these guys!

Line to pick up the keys: 1hr15min.
Employee: in a non apologetic tone :'you should see in a month or so, it will be 2 hours wait time'
I made a reservation via booking + full insurance.
Employee: no, you're not covered so I took a 'medium' insurance (44€) to discover back home that I was well completely covered.
Car: no water in the tank, not a full gas tank, ...
conclusion : cheap but you get what you pay for. Last time with Europcar
Ps: same sort of experience in Lisbon 2 years ago.

Avoid at all costs - The car broke down. Road Assistance picked up the car and I stayed 3 days without a car. I was chasing them to either get a replacement or a refund. I 've contacted multiples time the support which it was quite impossible to get hold off them. Someone from the airport branch named 'Ilias' said he was going to process my claim - I've sent multiple follow up and emails but nothing happened really. So not only I had no car but I incurred massive extra costs using cabs and taxis. Avoid Europe Car Greece 100%

Super lange wachtrijen, super onprofessioneel , absoluut niet de auto welke we geboekt hadden. Hadden een SUV geboekt ivm hoge instap voor oude mensen, kregen een kleine Ford. Werd gewoon in mijn gezicht uitgelachen toen ik hier een opmerking over maakte

I had a great experience with Europcar at kalamata airport renting a Fiat Panda May 2026 for two weeks. The cost (booked in advance) was reasonable, 24 hour recovery and assistance was included in the basic price, collection and return were well managed and the vehicle itself was all in good order. On arrival at the airport there was a staff member to meet and greet, then I walked around 100m to their compound immediately adjacent to collect the vehicle (with an almost full tank of fuel). Return was also straightforward, with no unwarranted charges.

Auf der deutschen Webseite von Europcar wird explizit beworben, dass man mit Vorlage eines Führerscheins einen zweiten Fahrer benennen kann. Der unfreundliche Herr am Schalter insistierte auf die zusätzliche Vorlage des Ausweises und wurde zunehmend pampiger.

Nachdem ich dann 30min auf meine Frau gewartet habe, sie hatte einen Koffer aufgegeben, wandten wir uns an den gleichen Herren. Er sagte, einen Moment bitte. Liess uns 5minuten warten, stand auf und ging nach Hause. Die nette Kollegin hat dann das Thema gelöst. Das Auto ist ebenfalls top. Wie man allerdings sieht, reicht ein unprofessioneller Mitarbeiter aus und ich werde zukünftig woanders buchen

On 23 May 2026 at approximately 13:41 Cyprus time, my wife contacted the Thessaloniki Airport office to request information and a quotation for renting a car in Greece and travelling to North Macedonia. Since border crossing requires additional documentation, we simply needed professional guidance from the rental office.

My wife politely greeted the employee in Greek and explained our travel plans. However, the moment the employee heard the words “North Macedonia,” his behavior changed completely. Instead of assisting us, he began making political and nationalist comments, stating that “there is only one Macedonia and it is Greek” and insisting that the country should be called “Skopje.”

This was entirely inappropriate, discriminatory, and unrelated to customer service. My wife calmly explained that this was not a political discussion and requested to speak to a manager. The employee, who identified himself as Apostolos, responded that we could complain to anyone and that he did not care, before abruptly hanging up the phone.

As a Greek Cypriot myself, I found this incident particularly embarrassing and disappointing. Personal political opinions should never interfere with customer service, especially within an international company.

This type of behavior damages the reputation of the Europcar brand and creates the impression that customers may be treated differently based on nationality or political sensitivities. I sincerely hope Europcar investigates this incident seriously and takes appropriate action.

Avoid europcar at all costs. You would be better walking 100 miles with all your cases than using these scamming xon artists.
We paid the full price in the uk and checked everything and printed out every document but when.we getbto kos europcar they have different paperwork you cant see or print monthly can then scam you out doiluble the original price. We paid 3 times as much in the end for a week amd they want almost a thousand pound deposit.
They were well reversed in this scam and knew exactly how to take advantage of someone who has just landed in a foreign country with no transfer as we cancled it.
Our car was smaller as they said they had ran out, but we made the booking through jet2 and theybsaid take it up with them.
So they can take another 1 and a half thousand from me but cant refund a single penny.
They are professional con men.
They ruin people's holidays and are threatening and rude and they speak treat ladies worse than they would a dog on the street with rabies.
There words are 'we can help you, but you need to payout this amount, and you can take a car' there were 3 other family's with people crying with the same.thing happening as they couldn't afford to do it, lost there original money and had no.transfer and had to pay for a mini bus taxi for 80 euros to get to there hotel.
They are horrible people and if it was in the uk, they would be on crime watch or rogue traders bcos thats exactly what they are. I wishbi could give less than 1 star. They deserve minus starts for everything apart from full stars for ripping of vulnerable people.