Europcar Greece レビュー 

Very disappointing experience

I arrived earlier than expected. My reservation was for 11:00 PM, but the agent made me wait for over an hour, claiming that he could not release the vehicle earlier due to insurance restrictions.

During that time, his behavior was passive-aggressive and condescending. Instead of trying to help, he asked inappropriate questions about why I had booked with this company in the first place.

What was particularly noticeable was that his shift ended exactly at 11:00 PM. After that, I had to start the entire rental process over again with another agent. This left me with the clear impression that the issue was not related to insurance, but rather a lack of willingness to assist.

Overall, the experience was disappointing, demeaning, and unprofessional. This is not what customer service should look like. Based on this experience, I would not rent from this location again.

Satisfait de mes deux expériences de location à l'aéroport de Thessalonique chez Europcar
- une navette vous amène à l'agence de location
- formalités et livraison de la voiture rapides
- voiture en bon état, ce qui n'empêche pas de faire des photos et un film de mon coté
- l'état des lieux et le contrat sont envoyés par email
- voiture à ramener en full / full au niveau carburant contrairement à d'autres loueurs qui pratiquent des fois le full to empty ( défavorable )
- paiement avec une visa gold crédit ( avec assurance location voiture incluse), blocage d'une caution
- retour idem sans problème

I booked a Renault Clio or equivalent. I was allocated a Citroen Cactus - a car I dislike because of the spongy handling (and naff looks). When I explained why I would like an alternative, the lady practically shouted at me: "No! No. When was the last time you drove a Citroen?... Two years? No. Citroen is very good now." She then palmed me off with one that had done 88,000K. Cheers.

WILL NOT BE USING AGAIN - REFUSE TO RETURN MONEY THAT IS OWED.

Friendly reception on arrival at Kos airport. The car was new, clean and waiting for us at the office in front of the airport.
Paperwork was done in little time and we got explanations on the car.
Returning the car was easy with friendly staff.
Efcharisto poli!

Useless company and fraudster they are.. It's been three weeks and they have not released my deposit. Do not take cars from them.. Fraudster.. Specially chania Airport in Crete, Greece.. I wrote to customer service twice no response.. When the car was handed to them without any issues and was signed off but still they have robbed my deposit.. Bastards

We booked a specific car months in advance. When we arrived at the airport in August, the line was insane—which makes sense for August. What doesn't make sense is that Europcar was the only rental company taking this long. The rest of our group picked up their cars within minutes and had to wait over an hour for me to finish.

When I finally made it to the counter, I was casually told, "Everything is ready, but just so you know, we're out of baby seats." I had reserved two! This is an absolute disgrace—what am I supposed to do with that information at the counter? Their "brilliant" suggestion was for us to drive over to Target and buy baby seats ourselves. That is basically telling me, "Break the law, drive unsafely, and risk your children's lives on the road to buy car seats you’ll have no use for later." Where were you this whole time? How do you even dare to tell me this at the moment of vehicle pickup?

After that, we got the car we requested, but mid-trip I noticed the engine oil level was extremely low. Multiple calls to emergency support, customer service, and an email yielded the absolute worst service I have ever experienced in my life.

God knows what would have happened if I had gotten stranded on the road with my kids in the peak heat, with a malfunctioning car and slow, unhelpful service charging me a fortune for every minute on the phone. And this was after they told me, "Just bring the car back to the airport and we’ll give you another one"—as if I weren’t a 4-hour drive away, trying to prevent the engine from blowing up or leaving us stranded.

Car: 10/10

Service: 2/10 (only because they were polite, but practically useless)

Availability: 0/10 (endless wait times, promised callbacks that never happened, and an invalid email address)

An absolute disgrace of a company! I thought I was renting from a reputable brand, but it turned out to be a total disaster. I will never use this company again.

Rating: 0/5

Is it really that hard to provide online service, a chat, or WhatsApp support? Complete disgrace.

Warning for anyone renting at Chania Airport — check the total before you sign

A truly awful start to our holiday — please don't let this happen to you. Sharing our June 2026 experience so others can avoid it. We arrived on a night flight with three young children, with the car fully prepaid through Booking.com (€1,027.68, protection included).

At the desk the agent immediately created stress by saying our rental was "for 15 July" — that was the return date. Then she told us our prepaid insurance was "wrong" and helped us call the broker from the desk to cancel it, promising better conditions. She wrote numbers on a scrap of paper, crossed them out and circled "€0" several times. We never saw the actual total: €1,578.99. The signature was taken on a small device showing only an empty signature box, and the printed contract was handed over only after signing. €744 went on the card for replacement cover.

Practical advice from this experience: never cancel insurance you have already paid for while standing at a rental desk; ask for the total price in writing before signing; photograph the contract and the odometer; and if you're tired after a night flight, slow the conversation down. Our written complaint to Europcar was rejected.

Très mauvaise expérience avec Europcar Grèce. Le service client est incompétent, ne donne aucune information fiable et n’apporte aucune solution valable. Quand on connaît le besoin de flexibilité des voyages en Grèce en raison de la météo qui peut entraîner des annulations de bateaux, on a du mal à comprendre comment cette compagnie inflexible fait encore affaire.
Au final, cela nous aura coûté des heures de stress, des coûts de modification exorbitants, un billet d’avion acheté pour rien.
À fuir

I rented a car from Europcar in Kefalonia from July 12th to July 18th. The office is located outside the airport, in a rather inconvenient location, on the first floor and without particularly clear directions. When we arrived at the office, the door was closed and we had to contact the staff member via WhatsApp, who arrived shortly afterwards. The paperwork for collecting the car also involved a very long wait.

Up to this point, although the service was rather inefficient, I would not have left an extremely negative review, as I can understand that there may be organizational difficulties.

The real problem arose with the fuel deposit. When I picked up the car, two amounts were held: one related to the car and one related to fuel. The staff member told me that both amounts would be refunded within 15 days of returning the car.

On July 18th, I returned the car with a full tank. The amount related to the car, which had initially remained "pending", was subsequently refunded. The fuel amount, however, was actually charged and has still not been refunded.

I tried to contact Europcar using the email addresses listed online.

Both emails bounced back.

I then contacted an international customer service. After an initial reply asking me for additional information about the rental agreement, I received no further response.

I therefore contacted the WhatsApp number that had been provided to me in Kefalonia. Initially, I was told that the refund would take 15–25 days. After 25 days had passed, I was then told that these were actually 25 business days.

The issue is not only the delay in receiving the refund, but above all the complete lack of clarity. At the time of returning the car, I was told that the refund would take 15 days. This subsequently became 15–25 days and, once that period had passed, 25 business days.

I find it unacceptable to have to repeatedly chase customer service to get back an amount that was withheld and for which I am entitled to a refund, especially since I returned the car with a full tank as required.

Before renting a car from Europcar in Kefalonia, I strongly recommend paying particular attention to the terms and, above all, the actual timing and procedure for the refund of the fuel deposit.

Très mauvaise expérience avec Europcar Rhodes personnelle, pas du tout aimable en particulier, Carolina , qui n’a pas du tout été arrangeante vis-à-vis de notre réservation, pas aimable vraiment l’impression de se faire avoir avec eux en permanence!!

We hired a car in Corfu. We owned up to a slight dent in the bumper on returning it. Could have cost max Euro 200 to pop it out. But instead they charged us the full excess plus administrative fee (Euro 465). The car was covered in scratches, the sensors non working at the back, and the hire car venue 10 mins drive in a shuttle from the airport in a dodgy van which could only take 8 people at a time. Generally the customer service was appalling. There are other better companies. Use them, and save yourself the grumpy service and general aggravation, aside from the nice Aussie bloke who checked the car over and sympathised with us. Even he was shocked at the charge we paid as we left. Corfu is nice though so enjoy the island.

We cancelled the reservation on the night we arrived at the airport on Thessalonic. I spoke with a lady on the phone and she told me that we loose half of the money because I cancelled the reservation. After 2 month we didn't get our money back.I sent messages, I called în Greece,în our country also but nobody knows anything.I don't advice anyone to rent a car from Europcar.

We dropped the car off an hour before the office opened and were charged a €60 fee for after hours. no key drop box available.

We were also told before arrival that our Australian international driver's licence would be accepted, but when we got there, they didn’t accept it .

I had booked the rental with myself as the primary driver, but they got angry because my partner was actually going to be the primary driver and they couldn’t change it on the computer.

Next time I'd choose a local rental company instead.

Europcar Rhodes: absolutely no information and signs about the shuttle that is supposed to drive you at the office, 20 minutes walk...They made me sign an extra insurance, well why not. When I returned the car they charged me 30 euros administrative fee for a damage UNDER the car. Didn’t have the time to complain because of fly departure. All done with a smile...Scandalous. First and last time

We flew into Preveza Airport easy access to Europcar over the road. We have used this car hire at Preveza several times. What makes it so good are the staff. Very friendly, efficient and professional. Never had any problem with cars . I would highly recommend.

DO NOT HIRE FROM THIS COMPANY!

This was a very disappointing experience from start to finish. (In Crete, Greece)

First of all, they are not actually based at the airport. There were no clear instructions about where to meet the shuttle, so I had to guess that someone would come and collect customers from a designated point. I didn’t even have a phone to call them. Thankfully, a kind stranger helped me by calling the company and asking how I could reach them.

The company was very unprofessional. They charged me an extra fee because my flight was delayed, which I found unreasonable. They also charged me an additional €62 for taking the car from Crete to Santorini. This wasn’t even a requirement from the ferry company, but they insisted I needed an authorisation letter and claimed I wouldn’t be allowed to board without it.

Throughout the rental process, they kept warning me that if the car came back with even the smallest scratch, I would be charged a €947 excess, regardless of whether the damage was my fault. It felt more like intimidation than customer service. So, ended up buying the full cover.

To make matters worse, I booked a decent SUV. The exact model I had reserved was parked outside, yet they gave me an old, poor-quality car instead, which was nothing like what I had booked.

Overall, this was one of the worst car rental experiences I’ve had. I would not recommend this company to anyone

I had ok experiences with Europcar before, but they’ve turned into a wholly fraudulent, heinous company, especially in Greece. Avoid them at all costs. First, THEY asked me to update them with my arrival time: when I did, their system cancelled my reservation instead. When I tried to rebook it 1 minute later, they charged me an additional 60 EU. When I contacted them, they stalled in replying, then lied to my face about how they could do nothing, that I had cancelled, etc. (all BS—I can document their system screwed up my request, and why would I cancel a reservation to rebook the exact same thing 1 minute later with a slightly later pick up?). They stalled so long I could no longer cancel (they waited to within 48 hours), as I would have had they replied this way in a timely manner. Then at the counter, their agents were just shakedown con men. They tried to scare me into buying insurance I didn’t need by claiming they’d charge me $35,000 EU if anything happened to a car worth half that amount new. Finally, their site claimed they were on site at Thessaloniki airport, another reason I booked with them as I’d have a tight return—they’re 3 km away in the middle of nowhere, and even their pick up instructions were useless.

We have the best Driver ever! Chris, WHO has a Taverne at Badgasse 1, Oberwart!
He is such a lovely Guy - we will met hin in october at Oberwart!