Evology Parking レビュー 295

I’d pick zero stars but that doesn’t appear to be an option! I’ve been charged for parking at an event that was free parking if you input your registration into the tablet at the venue, which I did. I was there previously and not had an issue.
Then I received a failed payment notification. Since then I have emailed, completed the website contact us section, tried to utilise the WhatsApp function and have not had any response, just further notifications that payment has failed and still not able to speak to a human or get a response from the company.

Evology autopay is NOT RELIABLE.
I have 2 cars registered on my account for autopayment and the account has failed to register several parking events which I genuinely thought were being paid automatically.
We are visiting my very sick husband every day in hospital - and now I have this parking nightmare to sort out. I can't get to speak to a real person to get to the bottom of this - so stressful!!
My advice- DO NOT USE THIS ACCOUNT for autopay

Absolutely shocking that i have been charged 60.00 for a fine because I have Adhd and learning difficulties and had to take longer to navigate the online pay system and took 3 attempts to pay ...Scam ....Wood Street ...Manchester ....and I get home and find I have been charged 60.00 from my bank account when the tarif should have been 7.50 for 2 hours ..How they are allowed to exploite people in this way Manchester City Council you should be ashamed of yourselves ....Thanks EVOLOGY for the Reply
2 STARS FOR THIS COMPANY . THE REVIEWS SPEAK VOLUMES .NO WORDS NEEDED

Took my wife to Burton hospital and thought to make payment easier would load this company's app on my phone as I have similar parking apps when shopping. Amazingly this company loaded the base fee by 25 pence and a further 65 pence for an SMS notification. Now I know you pay a little premium for the convenience of the app but here a £2.40 hour charge became £3.3.
My advice is don't use this app but make sure you have enough loose change with you!

Passed from pillar to post. Unfortunately Radisson Blu at Manchester airport have farmed out their parking to Evology.
So straight off the bat there is a get out clause for the hotel to say not our problem contact evology.
I'm a private hire driver. I have heard from a good source there is no grace period for dropping off passengers and you now must pay the draconian sum of £7.50 even if you only stop for a minute.
So, I paid this to avoid the fine thus losing half my fare.
I at least wanted a receipt which the machine didn't provide and at best I wanted to appeal and get my £7.50 back as for a few minutes it's quite frankly ridiculous and greedy of them especially when most hotels give taxis and private hire drivers 15 minutes grace period. It's hard enough earning a £7.50 fare without losing it to opportunistic private parking firms that do not have the same authority as a council would.
So I was passed from Raddison, then phoned Evology and was fobbed off once again to go to their website. Not heard back from neither whatsapp nor the message I left on their website. Even on here there are stock copy and paste responses to the complaints to head to their website. When are these companies going to realise we do not want to be passed from pillar to post by automated faceless systems. We want to speak to actual people and receive empathetic and fair responses quickly.
This modern world of technology has created facades of websites to hide behind and hope that people will give up trying.

If I could give it one star I would.

Pre booked a space in Cardiff for a concert.
Found the car park … guess what… 0 spaces.
No one to speak to in real time
Contact us via what’s app they say… silence
Contact us via email they say..:
Silence

Contacted Barclays Bank as I paid on credit card. Money back and Barclays claiming.
My advice do not use. Worse than crooks as at least crooks don’t pretend to be anything else.
If you do HAVE to use - pay on credit card for protection

Guten Tag,
Dieses Feedback hat nichts mit der App zu tun, sondern mit dem Verhalten der Mitarbeiter. Ich war heute auf der Autobahn A7 unterwegs von Bremen Richtung Hannover, Uhrzeit circa 11:00 Uhr.

Die Autobahn war stark befahren alle drei Spuren waren durch zähfließenden Verkehr voll belegt. Ich befand mich auf der linken Spur, mit im Auto meine Frau und meine 1-jährige Tochter.

Ein Mitarbeiter Ihres Unternehmens war der Meinung per Lichthupe und sehr dichtes Auffahren mich dazu zu bewegen auf die mittlere Spur zu zwingen. Der klassische Stinkefinger wurde dann beim späteren Überholvorgang zusätzlich gegen mich gerichtet.

Es ist schon unverschämt als Privatperson solch ein Verhalten zu zeigen, aber im Namen Ihrer Firma ist es umso fragwürdiger, da es Ihre Reputation enorm beeinflusst.

Ich bin sicher, dass dieses Feedback in dieser Sache nicht viel ausrichten wird, aber bin dennoch daran interessant diesen Sachverhalt hier zu schildern.

Ich danke Ihnen vorab, dass Sie sich mein Feedback anhören und hoffe, dass es in irgendeiner Form zu Herzen genommen wird.

Mit freundlichen Grüßen
S.Schiller

Using my local hospital carpark. The carpark is run by BPA and uses Evology tp pay. Have an account with them for a number of years with Parking2Go before they changed to Evology. Just got a fine notice from BPA obviously my account with Evology hasnt been picked up with my car number plate. Trying to get it cancelled . Not easy to get in touch to sort this out. More stress not needed.

A total gavno

I have defacated more useful things than this truly dreadful app. By the time I had entered all the details required I had half a mind to pay for an extra hour as it taken so long. It quoted £8 for 6 hours. Of course the app wanted £8.25, and then took £8.50. Daylight robbery & a shocking user experience. A stunning combination of total customer ripoffery.

Keine Quittung und benutzerfreundlich. Zudem noch teuer, 4 Euro pro Stunde.

Get an email to ask me to pay £1.40 for my parking, try to pay £1.40, it won’t let me and wants £5 min. I’m not paying £5 for a £1.40 session.

Ask for advice on WhatsApp and they don’t seem to understand why I’m not paying £5.

No offer of a different way to take the £1.40 Which I obviously wish to pay.

Nutters

The app is easy to use, and the costumer service is really good. I had to contact them when my payment hadn't gone go through due to a connectivity issue. I paid later on, contacted them on WhatsApp, explained the issue, and they updated it for me.

I'd give it zero star's if I could, tried to contact customer service, filled the WhatsApp form in on app had no response, my app is set up for auto pay, it as been 11 day's and still no payment taken, last time this happened I got a parking fine, nothing but trouble since app changed to Evology Parking, had no trouble when it was goodtogo

I use the Evology app when visiting the local hospital. My vehicle details are the default vehicle. I then added my wife’s car and we’ve used her a couple of times lately. I’ve realised that what the app does, although I input my wife’s car details, it reverts back to the default vehicle details. I doubted myself last time and paid the fine but I know I did it correctly again this time. I’ve just checked the app and it’s showing my vehicle details for the latest visit. The app is clearly defective and has glitches. Not impressed. Waiting for another parking fine to drop through the letterbox through no fault of mine 🤬🤬🤬

I set up autopay because I was in and out of hospital with a very poorly relative and autopay would mean one less thing to worry about. I’m not a stupid person, I’ve set up autopay on other apps and websites that I use regularly and they have been fine.

I’ve just received a fine for not paying my parking. I’ve gone through the official appeals process, but it’s stress and worry I really didn’t need.

The system needs improving so that if someone has set up autopay it actually auto pays.

Update: 7th July. I went through the appeals process, sent evidence that I had set up autopay but it wasn’t accepted so I’ve had to pay the fine. I also went through the Evology help centre as suggested below, and they said the car park I used doesn’t accept autopay. They have cameras so they can see what time I went in and out, they have my car registration and bank details, so there’s absolutely no reason for them not to accept autopay. Nowhere in the set up did I see I need to check a list to see if the car park actually accepted autopay. It may have been hidden somewhere in the small print, but it really just shows this is an unscrupulous company scamming people. I’ve rarely been more disgusted with a company.

No wonder they have been through a rebrand, probably to try and get away from all the bad reviews with the previous name.

I received friendly and professional customer service.
I had problem with car park payment on app but Evology team sorted it out for me.

this is a scam site!!!! do not use this at any cost

DO NOT TRUST The EVOLOGY APP! I added a vehicle to my account which was setup for Autopay on 23rd May then received parking charge notices of £70 each for parking visits on the 25th, 28th and 29th. After the first arrived I checked my account via the website and the vehicle didn't appear even though it was still showing in the app. Clearly a bug!!

Company took payment 3 times for one car parking in Poole today. I called to query this and was told you have to fill in a form with the details as it isn't possible to query overcharging with an actual person!!
No doubt it is easier o avoid refunding and dealing with queries online than to speak to the customer. Avoid using if you can!
Their number is 03333701099.I suggest everyone calls hem to complain, even if they say they won't do anything. They need to change their practices.