Awful company there is nothing good to say about my experience with evolve. To transfer money out was a long drawn out horrendous experience which ended in them having a problem and couldnât pay out o... ãã£ãšèŠã
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Main issue is customer services, who respond in 10 days to requests. Yes, 10 days. They do state that is their response time but seems an extremely long time to get a simple answer. They donât seem to... ãã£ãšèŠã
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It took me months or chasing to get my pension transferred. There is no customer support number and everything done through emails which take weeks to respond. I had to resort to sending almost da... ãã£ãšèŠã
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Utterly terrible. First of all, they don't have real time investment performance reporting so you've no idea if your pension pot is growing or not. Then, contacting support is a total nightmare: it ta... ãã£ãšèŠã
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Evolve Pensions ã«ã€ããŠ
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Evolve is a leading provider in workplace pensions services putting people at the centre of everything it does. We specialise in providing the core services essential to the successful running of a pension scheme including administration, consultancy, and secretariat services.
Operating since 1988, Evolveâs offering to the workplace pensions market, Crystal, has been authorised by The Pensions Regulator as a Master Trust since 2019.
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Unit 2, White Oak Square, BR8 7AG, Swanley, Kent, è±åœ
- 01322 661679
- info@evolvepensions.co.uk
- evolvepensions.co.uk
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I was enrolled 2 weeks before myâŠ
I was enrolled 2 weeks before my employment and welcome email came too late for pop out.
Transfer of funds took enormously long with doubtful responses like one email all good for transfer and after couple of minutes again email that missing some documents.
One of the emails said: we can not transfer the funds as working from home!
2022幎9æ26æ¥
Evolve Pensions ããã®åç
Hello Rasa,
We're sorry to see that you had difficulty with opting-out. We are continually reviewing our processes and will look into why there was a delay with your Welcome Email. We're sorry to see you were also dissatisfied with the transfer process. We follow a strict procedure as set out by The Pensions Regulator to protect our Members from Scams.
Thank you
If I could give zero stars I would.YouâŠ
If I could give zero stars I would.You fobbed me off for months while I watched my pension pot loose thousands.Only after a threat of the ombudsman did I finally get MY money transferred elsewhere utter shambles. Also the two glowing reports on here are bods that work for you
check their names on Linkedin.
2022幎9æ26æ¥
Evolve Pensions ããã®åç
Hello John,
We can assure you that none of the reviews provided here are by current staff members, as this would break the terms of service of Trust Pilot.
We're sorry to see you we dissatisfied with the Transfer Out process, however in this case it appears your receiving scheme did not provide the required paperwork to allow us to carry out the transfer. This paperwork and our Transfer process mean that all of our Members are protected against scams and is compliant with The Pensions Regulator rules.
However should you wish to provide further feedback please feel free to contact us.
Many Thanks
Release pension funds
Dealt with a lady on the phone who explained what was needed and helped me complete the process, since then have contacted evolve pension by phone and each time they have helped me quickly and efficiently.
2022幎6æ23æ¥
Evolve Pensions ããã®åç
Hello Carl,
Thank you for our 5 star review. We're pleased to hear you're satisfied with our services and have found our Administration team helpful.
All very slow and communications are terrible.
Very slow clients services and communications. I work in the finance industry and this must be one of the worst experiences I have had. Needed information for my tax return which I missed as no one got back to me. Fund selection is very limited. My old company who were clueless too selected Evolve so not my choice, but glad to have moved away from them.
2021幎11æ26æ¥
Evolve Pensions ããã®åç
Hello Rex,
We're sorry to see you have not been satisfied with the service we have provided to you. We take all feedback on board and wish you the best of luck with your new provider.
Thank you
Takes ages to get feedback
Takes ages to get feedback
Have been locked out of my online pension due to an IT error and now cannot get back in
2022幎9æ26æ¥
Evolve Pensions ããã®åç
Hello Jennifer,
We're sorry to hear you're having difficulties logging in online. I can confirm that we are still looking into why you're not able to log into Evolink. Sorry for any inconvenience.
I dont want this and will be opting outâŠ
I dont want this and will be opting out as soon as possible.
2022幎9æ26æ¥
Evolve Pensions ããã®åç
Hello Edward,
We're sorry to hear that you are not happy with the workplace pension provided to you by us on behalf of your employer. To opt out please email optouts@evolvepensions.co.uk
Thank you
I want to transfer my pension to anâŠ
I want to transfer my pension to an account with my financial advisor and Iâm still awaiting the pack to sort this out, it has been nearly a month now
2022幎8æ24æ¥
Evolve Pensions ããã®åç
Hello David,
We're sorry to hear you're not satisfied with our services. From having a look at our database I can see that this is being processed. Our emails currently have a 10-working-day response time. We're sorry for any inconvenience.
Decent website but frustrating to workâŠ
Decent website but frustrating to work with. Completely failed to transfer in my old work pension in the 8 months I was with them with them which seems way below average.
2022幎9æ25æ¥
Evolve Pensions ããã®åç
Hello,
We're sorry to hear you're not satisfied with our service. We take all feedback onboard and are always reviewing ways we can improve our members experience. Thank you for our review.
Fantastic online service!!
2022幎9æ1æ¥
Evolve Pensions ããã®åç
Hello Nicholas,
Thank you for our 5 star review. We're pleased to hear you're happy with our online service.
Easy to use website
2022幎9æ9æ¥
Evolve Pensions ããã®åç
Hello Ian,
We're pleased to hear you've found our website easy to use.
Thank you for our review.
Efficient and expert service
2022幎9æ23æ¥
Evolve Pensions ããã®åç
Hello Kevin,
Thank you for our 5 star review. We're pleased to hear you have found our services efficient and expert.
Evolve Pensions ããã®åç
Hello Mrs Pegler,
Thank you for our 5 star review. We're pleased to hear you're satisfied with our services.
Very helpful adviser
2022幎9æ23æ¥
Evolve Pensions ããã®åç
Hello Anthony,
Thank you for our 5 star review.
We're pleased to hear you have found our services helpful.
Poor performing pension
2022幎9æ23æ¥
Evolve Pensions ããã®åç
Hello Adrian,
We're sorry to hear you're not satisfied with your pensions performance. Markets recently have been volatile due to ongoing global events however Crystal's Trustee monitor the performance of all of our funds closely to ensure that they can withstand changes and perform in the long term for all of our Members. If you would like further information on the funds you are in or to update your investments please contact our administration team by email at info@evolvepensions.co.uk.
Thank you for our review.
PensionHad to check something on my pensionâŠ
Had to check something on my pension sorted now
2022幎9æ23æ¥
Evolve Pensions ããã®åç
Hello Alun,
We're pleased to hear you're happy with our service.
Thank you for our review.
Feels like a waste of money
Feels like a waste of money,
Wich can be better put into something else
2022幎9æ23æ¥
Evolve Pensions ããã®åç
Hello Mike,
We're sorry to hear that you are not happy with the workplace pension provided to you by us on behalf of your employer. If there are any specific questions or concerns we can address we would be happy to. Please email info@evolvepensions.co.uk
Thank you
Rubbish
Trying to transfer out of scheme to my work pension, they are ignoring all forms of communication from my works pension
2022幎9æ23æ¥
Evolve Pensions ããã®åç
Hello Andrew,
We're sorry to hear you're having difficulties transferring your pension. Please contact our Administration Team info@evolvepensions.co.uk and they will be able to assist you further.
Thank you for our review.
You charging pension with out asking ifâŠ
You charging pension with out asking if we want this is stupid think
2022幎9æ23æ¥
Evolve Pensions ããã®åç
Hello Maria,
We hold your details as an Employer of yours enrolled you into a workplace pension scheme. If you would like further information about this, please email our Administration Team at info@evolvepensions.co.uk. We apologise for any inconvenience caused. Thank you
I am utterly disappointed with the lastâŠ
I am utterly disappointed with the last yearâs results, I have a similar frozen pension with another company which instead of going down several thousands of pounds it increased by several thousands of pounds,I will be looking to move my account with evolve.
2022幎9æ23æ¥
Evolve Pensions ããã®åç
Hello Ian,
We're sorry to hear you're not satisfied with our services. . Markets recently have been volatile due to ongoing global events however Crystal's Trustee monitor the performance of all of our funds closely to ensure that they can withstand changes and perform in the long term for all of our Members. If you would like further information on the funds you are in or to update your investments please contact our administration team by email at info@evolvepensions.co.uk
Thank you for our review.
Evolve Pensions ããã®åç
Hello John,
We're sorry to hear you've had difficultly reaching us on the phone. Our phone number is 01322 640530 which operates Monday to Friday 9am-5pm.
Thank you for our review.
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