Do not buy from this company! Ordered the 8 seater garden furniture and within 2 weeks the wooden slats on the table top started to pop up. Looked underneath at the screws they had used and every... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ordered Monroe outdoor dining set on Thursday evening, arrived Saturday morning. No issues at all, all parts present and undamaged. Quite easy to put together. Looks fabulous in our conservatory. G... もっと見る
I did my research and read many reviews of different companies and their products. I chose this set based on looks and cost. It arrived pretty quickly and was easy to put together. It was easier with... もっと見る
The furniture looks lovely but have only just put together so can't comment on how it will look and perform over time. I really love the colour which is described as Cedar Brown on the website but, am... もっと見る
4.1
ほぼ満足
157件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Everything right easy to buy
Everything right easy to buy, the right information and then spot on fast delivery.
The product itself is perfect just what I wanted.
2026年5月2日
Excellent delivery service
Excellent delivery service, ordered last Thursday and received my lovely garden furniture the very next day, the quality of the furniture is great and I’m looking forward to enjoying the sunshine on my new garden furniture
2026年5月14日
Great delivery driver
2026年4月27日
Really excellent service
Really excellent service
Just what we wanted and was not too hard to put together .Thank you
2026年5月10日
Fantastic service
Fantastic service
Ordered Saturday afternoon .. was delivered Sunday lunch time
Lovely item definitely need two people to build
2026年5月9日
Although a drawstring was not enclosed…
Although a drawstring was not enclosed with my initial delivery, Zandra quickly resolved the issue and I received the drawstring within a couple of days
2026年4月20日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Absolutely awful experience with EVRE…
Absolutely awful experience with EVRE from start to finish.
I paid extra for premium Saturday delivery because I had guests coming for a BBQ gathering and needed the garden furniture in time for the weekend.
On Saturday, DPD falsely updated the tracking claiming “nobody was home.” This was completely untrue. My family and I were home all day, nobody knocked, no driver attended, and my Ring camera footage confirms no delivery attempt was ever made.
The “proof” uploaded to the tracking system was just a random photo of cement/flooring that had nothing to do with my property.
After contacting DPD, I was informed the parcel had not even left the depot.
What made the situation even worse was EVRE then assuring me that they had personally spoken with DPD and GUARANTEED delivery for Sunday morning. I stayed home waiting again, only to later discover from DPD that the depot is closed on Sundays and delivery was never even possible.
So I was repeatedly given false promises and misleading information.
When I called EVRE again trying to understand what was happening with my order, I was told there was “nobody in the office” and that they would not help me. This was after days of failed delivery attempts, misinformation, ignored emails, and wasted time waiting at home.
I was eventually informed that EVRE had instructed DPD to return the order back to their warehouse without properly communicating this to me, despite me repeatedly confirming that I still wanted the furniture delivered.
I am currently six months pregnant and the stress and anxiety caused by this entire situation was completely unnecessary and exhausting.
This was honestly one of the worst delivery and customer service experiences I have had with an online retailer.
I would strongly advise others to think carefully before ordering, especially if you are relying on guaranteed or premium delivery services.
2026年5月11日
自発的なレビュー
EVRE からの回答
Hi Bahar,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration this situation has caused.
We understand how important timely delivery is, especially when planning for an event. For clarity, our Saturday delivery service is offered free of charge to customers, and we never apply any additional fees for selecting this option.
Your order was dispatched on a Saturday delivery service via our courier partner, DPD. Once parcels are handed over, the delivery process and live tracking updates are managed directly by the courier, and we rely on their system for delivery information. We appreciate how confusing and frustrating the conflicting tracking updates must have been, particularly when you were at home expecting delivery.
We are also sorry for any inconvenience caused by the delays and miscommunication throughout this process. Following review, the order was returned to us, and a refund has been processed to fully resolve the matter.
Your feedback has been shared with both our internal team and our courier partner to help improve communication and the overall delivery experience.
Kind regards,
EVRE
Delivered very quick.its up in the garden!!
Very good day bed.
Easy to put together .
1 person mainly.
3 hrs in total.
Looks fab!!
2026年4月25日
Item feels very good quality for the…
Item feels very good quality for the price, arrived quickly. Will definitely be checking Evre for any future purchases.
2026年4月24日
I have replied about the chair we…
I have replied about the chair we bought . It is not fit for purpose due to cheap inferior material after. 2 weeks occasional wear .i am currently waiting for a response from them . Arms have gone rough and bobbly
2026年4月9日
EVRE からの回答
Hello Elizabeth,
Thank you for taking the time to share your feedback with us.
We are genuinely sorry to hear that the material on your chair was affected so soon after your purchase. We always want our customers to be entirely happy with their items, and our support team worked closely with our suppliers to investigate the issue and find a suitable solution for you.
While we initially hoped to resolve this by providing replacement parts or a brand-new exchange, we completely respect your decision to return the item instead. We can confirm that your chair was successfully collected and a full refund was processed back to your original payment method as soon as you've requested this.
We truly appreciate your patience throughout the return process.
Best,
EVRE
Don’t hesitate to buy. Amazing quality
Couldn’t fault delivery or the quality of the stuff. Price was amazing. Highly recommend
2026年4月22日
Great for the garden!
Looks lovely in our gazebo! Slightly tricky to put together but we love it.
2026年4月8日
SHARLETUNS 🤡
As many other people have said , I've still not received any of my items, took a day off as it was next day delivery low life company , b and q should also take a fair bit of the blame for using these cowboys. Be warned people " DO NOT USE THESE SHARLETUNS "
2026年4月28日
自発的なレビュー
EVRE からの回答
Hello William,
Thank you for taking the time to share your feedback with us. We always want our customers to have a smooth and reliable experience from start to finish.
We are truly sorry that the delivery of your order took slightly longer than expected and for the frustration this caused. Once an order is dispatched from our warehouse in line with B&Q's guidelines, we rely on our third-party courier, DPD, to ensure it reaches you in a timely manner, and we completely understand how upsetting it is when their tracking information does not update accurately.
After looking into your order, we can see that our team was able to provide an update and confirm your parcels were successfully delivered to you on April 29th. We will certainly share your comments with our courier partners to help improve their service and ensure tracking updates are more reliable moving forward.
Please feel free to reach out to our team directly if you need any further assistance with your items. We are always here to help and hope you are now able to enjoy your purchase.
Best,
EVRE
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