Excel Clothing レビュヌ 

565
•
TrustScore 5段階評䟡の4.5

4.5

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5぀星のうち5の評䟡

Bought a barbour sidney coat, 50% cheaper than Barbour direct. Genuine product as tried on at barbour, true quality item. Small postage fee, arrived in 3 days. Highly recommended

5぀星のうち5の評䟡

I recently ordered from Excel Clothing and the experience was absolutely faultless. The ordering process was straightforward, and my package arrived quickly and was securely wrapped. Unfortunately, t... もっず芋る

5぀星のうち2の評䟡

I ordered uggs for my girlfriend for Christmas from here. She had old uggs from original website, and the quality was incomparable. These were fake. Everything looked similar, but it wasn’t wool in th... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

There was a problem with parcel customs clearance in Canada that took me a month to receive. However, Excel clothing customer support was so helpful and accountable throughout the delivery process and... もっず芋る

䌁業情報


連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

565件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業のTrustpilot 利甚方法

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4.5

すべおのレビュヌ

(565)

過去12か月のレビュヌ数: 14ä»¶

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5぀星のうち1の評䟡

No return label cost me £6.15 to return

Well I give you a chance and brought something from yourselves and now I want to send it back I’ve had no response from my email. You tell people to send you an email for your free returns label and no response back. So today it’s cost me another £6.15 to get this back to you. At least I have proof of postage back to yourselves but won’t hold my breath for a quick refund. I will definitely will be checking all the small print from online stores from now on. Sorry to say I won’t be using your services again.. From your reply to this if you could post pictures on here I would show you I contacted you at the help email address. So yes I did contact you.

2025幎3月12日
自発的なレビュヌ
Excel Clothing ロゎ

Excel Clothing からの回答

Hi

Thank you for taking the time to review Excel Clothing. We are disappointed that you have chosen a 1 star review. We can see that out of the 116 reviews you have left other companies, you have also given a 1 star review. We are sorry you have received bad service.

We note from our records you have not made any contact with our company for a returns label. We have multiple ways to contact us and thus far you haven't used any of them.

All the methods are detailed on the back of your packing slip.

1] Email help@excelclothing.com
2] Email customerserices@excelclothing.com
3] Call 02891 829912

You can also click on the RED HELP button on our website and message us there or call one of our stores.

Hope that helps.

Excel Clothing
Customer Services Team

5぀星のうち1の評䟡

No refund!!!

Guys, I’ve been a customer for years with long purchase history. I went into store on Friday in a rush, grabbed a top and two shirts as I couldn’t decide which shirt suited best-over £350 in purchases. I kept two items and took back one of shirts day later. Same guy who sold me items told me I could only get a credit note on returned shirt. The sign on till said nothing about no refunds, nothing was said on purchase and he said it was in small type on receipt. Returned on-line purchases get full refund. I will spend my credit note and that’s me DONE as a customer of Excel!! So much for shopping in local high street shops and looking after loyal customers!! Real shame!!

2025幎2月22日
自発的なレビュヌ
Excel Clothing ロゎ

Excel Clothing からの回答

Hi Gary

We are sorry you were disappointed by our service. As a long time customer you will be aware that our policies are clearly on display at each till point and at the bottom of your receipt. It is the same size of lettering as the rest of the receipt. Our policy has not changed in 38 years and is similar to many large retail chains.

On checking our records we can see you have received credit notes in the past in our store.

If you have any further questions, our store manager will be happy to confirm.

Excel Clothing
Customer Services.

5぀星のうち5の評䟡

Genuine Company

I wasn't sure about ordering from this website as contact information was just an email. However I did see two physical shops online and went ahead and ordered a Belstaff jacket. The order process and tracking was great and the jacket arrived a day early. The jacket was 100% genuine and in perfect condition. I had a slight issue with the jacket size and had to return it, unfortunately they didn't have the smaller size but I did get a full refund. I also received the refund within 5 days back into my bank account. I had a few questions through the ordering and return process and my emails were answered typically within the same day.

Overall my experience with this company is 5 star and I would highly recommend them. I will definitely order from the again.

2025幎2月7日
自発的なレビュヌ
5぀星のうち2の評䟡

Don't buy from US

If you are shopping from the US, be aware the return process is not straight forward, you will need to arrange your own return and pay for it ( around $45) given the original shipping cost of $27, also they do not offer exchanges.
If your return gets stuck in customs or something you are not getting your money back.
Given my experience I'll stick with places that offer streamlined return process.
This is not worth it.

2025幎1月9日
自発的なレビュヌ
5぀星のうち1の評䟡

UGGS AUTHENTIC?

Hi, I can't see any other way to make contact so im choosing this as a last resort. Why don't my ugg tasman slippers have a label on the inside please? I've seen others that do have it and now I'm having doubts about their authenticity. Kind regards

2024幎11月19日
自発的なレビュヌ
Excel Clothing ロゎ

Excel Clothing からの回答

Hi Natalie

Hope you are well. We have numerous ways to contact us. Our customer service email is help@excelclothing.com . Our telephone number is 02891 829915 where you can speak to a human. To date we have no information from any of our customer service team that anyone by your name has tried to contact us.

We are a verified seller of UGG (DECKERS UK LTD) for over 20 years. Its a shame that you have felt it necessary to leave an unverified 1 Star review without making any attempt to contact us.

Feel free to use any of the methods detailed above and we will be happy to assist.

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