Exclusive Pro Cleaning レビュー 

We have used exclusive pro cleaning for the last several months for several of our short term lets over a couple of different sites. The communication and attention to detail has been great and cannot fault at all. Our feedback from guests has always been that the apartments are spotless.
It also was bonus that they are able to use our booking platform system that allowed them to see what turn arounds were needed

If you are looking for a company that goes the extra mile i cannot recommend them enough it has made our job of managing the short term lets as stress free as any short term let can be but we have never had to worry about turn arounds not being completed ontime

Excellent service! Very professional and did an amazing job. Highly recommended!

The director of this cleaning company 'Zee' is wonderful to work with. She made the entire experience smooth and stress-free, accommodating our needs while maintaining an exceptionally high standard of service.

house clean, and I was really impressed with the results. The team was friendly, professional, and arrived on time. They did an amazing job — the whole place looked spotless, smelled fresh, and the carpets came out really clean.

A special mention to the manager, I believe her name was Samira, who was very helpful and made sure everything was organised properly from start to finish. They clearly know what’s needed for Airbnb properties and made sure everything was guest-ready.

Communication was easy throughout, and the team worked efficiently without missing any details. I’d definitely recommend them to anyone looking for deep cleaning, carpet cleaning, end-of-tenancy cleaning, or regular house cleaning. Great service, reliable team, and very good value for money!

Exclusive Pro cleaning company is an amazing and professional cleaning service that I would use all the time going forward, real detail was took when cleaning out the Air BnB, in addition samera who works for exclusive Pro cleaning is honestly amazing. Not only does she do a fantastic job every single time, leaving everything spotless and fresh, but she also brings such a warm, positive energy wherever she goes.I couldn’t recommend this company enough!

These are one of the most best cleaning company I’ve ever used. The quality in there work is amazing and they are someone you can trust within your home. I highly highly recommend

I’ve been using Exclusive Pro Cleaning for a couple of years now and I couldn’t be happier with their service. They are always reliable, professional, and do an absolutely amazing job every single time.Their customer service is just as impressive always friendly, responsive, and happy to accommodate any requests. Nothing ever feels like too much trouble, which makes the whole experience so easy and stress-free. Everything is left spotless and finished to such a high standard, and you can tell they genuinely take pride in their work. It’s rare to find a company this consistent and trustworthy.

I would highly recommend Exclusive Pro Cleaning to anyone looking for a dependable, high-quality service 🌟🌟🌟🌟🌟

Fantastic service and communication with Zee. I am very with the quality of the service and fast reaction. I needed urgent carpet cleaning of my flat and even short notice ,the job was done perfectly . Thank you, guys.

Wow
This is detailed cleaning at its best.
Thank you Guys , you gave me value for my money 💕

I used this company for full End of tenancy cleaning of my house, including oven and carpet/ upholstery cleaning and I was impressed from the quality of the service. Highly recommended.

The company is a very reliable company and they have hardworking staff i was amazed with the kind of services they rendered to my apartment. I’ll highly recommend

Very friendly and Great Service and they were able to fit me in the following day forna deep clean of our house.
I would highly recommend them.

I used this company for my Airbnb property and unfortunately experienced a series of problems that made the service unsustainable.

1. Damage & Reimbursement Issues ⛓️‍💥
Across their visits, £143 worth of damage occurred (all evidenced with timestamped photos). Only £80 was reimbursed.
When breakages were raised with clear proof that they were not guest-related, the responses were often defensive rather than solution-focused.

2. Missed Turnover Clean 😕
A scheduled turnover was missed entirely.

My guest arrived to find:

* unmade beds
* dirty towels
* the property not cleaned

I had to refund the cleaning fee myself. This incident was not appropriately acknowledged.

3. Inconsistent Cleaning Standards 🧹

Recurring issues included:

* stained / unclean linen being returned
* my linen mixed with other hosts’ laundry
* items left behind after cleaning (e.g., debris on the floor)
* tasks rushed or incomplete

Some cleaners indicated they felt rushed because their supervisor waited in a car outside, which likely contributed to the inconsistency.

4. Linen Being Withheld — No Contractual Right 🚨

The company is currently withholding **six sets** of my linen and towels, stating:

“Six sets of linen remain in our possession and will be released once the outstanding balance is settled in full.”

No contractual terms give them the right to retain my property.

Under UK civil law, retaining goods without lawful justification may amount to conversion (Torts (Interference with Goods) Act 1977).

A cleaning service should only need **one set for laundering**, not six.

5. Communication Problems ☏
Communication frequently became challenging:

* legitimate, evidence-based concerns were met with hostility
* I was blamed for delays caused by the company’s own banking processes
* professional dialogue deteriorated over time

This made the working relationship difficult to maintain.

6. Lack of Effective Oversight 📋

Supervision appeared minimal.
In one instance, the supervisor arrived before the cleaning took place, meaning no post-clean inspection occurred. 🧐

Cleaners also noted feeling rushed, which aligns with the issues observed.

**Overall Recommendation** 😟

Based on my experience, I cannot recommend this company to other Airbnb / serviced accommodation hosts.

The combination of:
* withheld property
* inconsistent cleaning
* unacknowledged missed turnovers
* unresolved damage
* communication difficulties

resulted in significant time and **financial loss**.

I am now having to pursue recovery of my property through formal channels — something no host should have to deal with. 😧

This cleaning service is a waste of time, I certainly would not recommend them, I’m an air BnB host, bedding and towels not returned clean, and have stains, the clean was never up to scratch, the company is a shambles, they cannot stick to timing and or their word, steal from the house deny they haven’t taken items and then when probed further they suddenly find it in the van! Don’t trust them with ur home or ur business. When I challenged them I was told to use manners, I’m a paying customer instead of rectifying the matter they complain about my manners! The management need training on how to deal with unhappy customers and the staff need training on how to actually clean
If they are specialising in air bnbs then they need to learn that their actions impacts the customers and the business! not a one time issue, ongoing for months, find a reputable company that knows what they are doing and take pride in what they do.
In terms of the theft, to clarify it was NOT A body wash that was taken from the property they were 2 luxury face washes that were expensive! one was full and opened that week and second was half a bottle! clearly u do NOT have ur facts right and u say ur a professional, did u as the owner of the company explore and investigate this matter?? Nobody contacted me to explore this or investigate it! The reason I believe they were not ‘accidentally put in the van’ as when I raised the missing items I was informed that they were disposed of in the bin at the house, bin checked - not there but other bits were, so I highlighted this and again told in bin. I did not accept this so I continued to raise my concerns until your company all of a sudden decided u put them in van? Why would ur staff put an item for the bin in ur van? when all other items were found in the bin but funnily enough 2 luxury items were in ur van?? Hmm anyone with a bit of logic, knows it was not done accidentally.
Ur cleaners left 12 bin bags of rubbish piled outside the house near the bins they failed to inform me of this, instead piled more rubbish to the point the front of the house looked like the local tip! I did two rounds to the skip. Also ur staff failed to inform me of a blocked bathtub to the point my guests complained stating “we are stood showering in our own dirt” bear in mind I have worked hard to achieve a 10 star rating, hence my frustration. if u specialise in airbnbs as u claim then are these points not common sense? I asked for all my bedding and towels back when I sacked the company and I was informed they have nothing despite doing the last clean there! We went back and forth with before they accepted that they did have the bedding. U agreed to drop the bedding of at 10am, u never turned up so contacted u at 3 pm to follow this up as I had a checkin the following day and need the towels and bedding back, I requested a list of all the items u had which u agreed to but failed to provide, funnily enough wen Joanna returned the bedding they were all stained and stunk, THEY HAD NOT BEEN WASHED! The towels had been washed but were damp, I sent videos of all this and asked u to come and see for yourself as Joanna accused me of lying! There have been numerous other concerns that I didn’t even raise, what was the point as apparently I’m a liar and causing trouble! Every claim I have made I have video evidence and have backed it up with facts!
Please tell me what part of this reflects a high quality service? Reliability? Professionalism? and integrity? After speaking to Joanna that day I lost the plot when she stated im lying! the dirty bedding was the last straw for me! absolutely DO NOT welcome constructive criticism or feedback from my experience! I rest my case! as the director of the company cannot rectify and listen to genuine concerns ur the issue not ur staff! it starts from the top! U clearly have no integrity and do not take pride in ur work! and it’s a pity as people fall for this rubbish, they are totally unprofessional and have no integrity in fact quick to shift the blame on u when they are given constructive criticism, rather than trying to rectify the above matters and many more they accused me of lying seems to be a similar pattern when u read other genuine reviews
In response to the company’s response:
I’m not going to continue responding to ur lies I have stated nothing but the truth and do not need to justify it on a review, there’s a clear pattern on these review ur a compulsive liar and totally unprofessional, rather than responding with more lies just work on improving what u do! And then u have the CHEEK to accuse others of lying and being RACIST! The last thing I am is racist, To view pic evidence go see my google reviews everyone 🤔 i have 3 companies, upon negative feedback I assure the customer that things will be rectified and would not dream of accusing them of lying and being racist, the owner is a lying narcissist 🧐

"I just wanted to take a moment to share my experience with the cleaning service for this Airbnb. The place was absolutely spotless when I arrived, and it really made a difference in my stay. Everything was organized, and the attention to detail was impressive. The linens were fresh, and the kitchen was clean and ready for use. It was evident that the cleaning team takes pride in their work, and it made my stay so much more enjoyable. I highly recommend this Airbnb for anyone looking for a clean and comfortable place to stay!"

Amazing fast service definitely recommend

Excellent service. Professional finish and friendly service. Definitely recommend!!

I’m so impressed with the service from Exclusive Pro Cleaning. They were approachable from the get-go, easy to communicate with throughout the process and the end results were excellent. I would recommend these guys in a heartbeat and will definitely be using them again in the near future. Thanks especially to Fahad! Keep up the good work!!

Amazing company, carried out works for me and was so happy with the result! Staff were so friendly and professional. Would definitely use this company again

Thanks again for the work!

Very good cleaners very good team well worth the money, had a deep clean a fogging done and was all spotless by the end of the day. Faultless company, would highly recommend them one of the best companies in Manchester