Executive Villas Florida レビュー 

DO NOT USE THIS COMPANY !!

Absolutely disgusting behaviour, Villa booked in July 2021, paid in full. 2 years later and with 6 weeks till the holiday on July 4th 2023 they’ve cancelled it stating they want more money and have initiated a refund and put it back up to rent, leaving us in limbo. I honestly cannot fathom how it can be legal for them to operate in this way and I would strongly urge anyone considering using this company to avoid at all costs. Very rarely have I experienced such a disgusting, dishonest and dishonourable company. The company I booked through is also to blame as I never chose to book with these and they’ve stitched me right up…

AVOID AVOID AVOID AVOID

Hi All

Please do not use this company if value your trip to Orlando, there are far better companies than these.,

i book my Villa back April 2021 and last night the 04/07/2023 they sent me an E Mail cancelling my booking with no reason given and E Mail stating refund sent.

When i informed my family they were shocked and horrified at the way we have been treated and really upset after 2 years in the planning.

When i asked the company who i booked the Villas though, they replied, it was cancelled because Executive Villas Florida can now get more money for the rental on the Villa, so they cancelled your booking and will re-let it for hire price.(Disgusting Behaviour).

Surely they are breaking the Law and they are in a contract with the person who rented the Villa at the Time.

There should be a minus star rating, because they would get it full on.

Looking Forward to hearing thoughts.

I just want to say the executive villas florida has been fantastic from start to finish. We booked our villa pre pandemic, which of course had to delay our holiday. Executive villas florida gave us a voucher for when we could travel, 2yrs later we booked redeemed the voucher for June 2023 (3yrs in total). I have to say the communication (via email as we are from England) with Andy was spot on. Thank you so much executive villas Florida and especially Andy. I will definitely recommend you to anyone. We went to the solara resort and again was great, villa was as advertised, Terri and family

I rented 8811 Macapa Drive from June 8-13,
2023. Pros: Large 9 bedroom home. Good number of beds. Large Dining tables. Nicely decorated. Beautiful view from the patio. Nice pool and spa. Close to the clubhouse and entrance.
Cons: Dirty carpet upstairs, missing blinds (therefore no privacy at night), broken cheap patio furniture that was not sufficient for the number of people in a 9 bedroom home, mixed matched & worn/torn unconnected sectional couch set that separates every time you sit on it, flimsy dining room chairs that almost flipped back when you sit on them, broken floor tile filled in with putty of another color, a refrigerator close to the living room area because the one in the kitchen is broken, sparse utensils and pots- had to buy a can opener, fire alarm sitting on the bar downstairs, a broken broom (asked for replacement- never received one), slow draining sink upstairs (asked for Draino but never got it), sliding glass door that you have to force open/close and only opens halfway and top it off with a broken a/c! It was 83 degrees downstairs (the whole 5 days) and 93 degrees upstairs (the last 2 days). Maintenance sent 2 a/c techs but none could fix it. It was a broken motherboard. Then when I asked for compensation, I was sent pictures of dirty towels and sheets claiming $815 "damages" in essence telling me that we are even. Dirty sheets and towels, that can/are supposed to be washed, after a very large family stayed there for almost a week - half of the time in the heat- sweating!!! This is how they treated this group of customers 🤬

Absolutely FILTHY house. They charge you to have the house cleaned but they are NOT cleaned. The house we rented in Kissimmee had ants all over the floors, walls and counters. Beard hairs on the bathroom counter. Dog food on the floor. And worst of all… BLOODY SHEETS with pus or something. I don’t even know. I purchased my own cleaning supplies and spent a day myself cleaning. Gross. We notified the company and they said they would have someone come and clean but there is no way I would trust someone to come in the house with our personal belongings in there if they couldn’t be trusted to clean in the first place. Charging a cleaning fee should be a crime.

Lie, cheat and steal!
Avoid at all costs!

If I could give this company no stars I could. We stayed in 1561 flange drive in champions gate. The pictures looked amazing it was described as a luxury villa and we booked it for more space. It was disgusting. Riddled with cockroaches and had not been cleaned in a very long time. The bed linen was cheap and marked. My children were terrified. We tracked down their offices as we were getting no where and we turned up and they did move us but had we not done this they would have done nothing. It ruined my holiday. The blinds were thick with dust under the fridge was filthy. There were no utensils not even a tea spoon you got the bare minimum there was no phone and you could not even contact them in an emergency. I contacted them on return and I got a cheeky email back blaming the cost of living crisis and the hurricane! Please avoid this company.

They stole money from my monthly payout by showing unnecessary repairs

Consistent with the majority of reviews on this site, I MUST dissuade anyone from considering using this company. It will spoil your holiday. They cancelled my reservation through Homeaway/VRBO and continued to make a reservation directly. My hands were tied, they wouldn't give me my money back. I can only assume this was to avoid commission charges and negative reviews showing on VRBO. I am taking this up with VRBO.
We were locked out of our villa on 2 occasions. We had to pay $250 on 1 occasion for a hotel overnight due to to not being able to contact them on the number they provided.
We currently have over $420 held by them, for which I cannot get a response on reimbursement.
In addition the management of the villa, the information provided (none), the standard maintained, and the responses from Executive Villas was appalling. The owner, Andy Booth is brash, unapologetic, and refuses to take responsibility for any of the issues raised with him. This is consistent with other reviews on this thread. I'm taking this up with the Attorney General's office in Florida and pursuing a separate lawsuit.
Unfortunately this company's strategy seems to fall under the radar when making a reservation, since they hide behind Expedia, VRBO, AirBnB, etc and many holiday makers don't realise what they're likely to encounter until it's too late. There seems no way to rate them directly on the booking search engines.
I have also written a letter to the property owners to alert them to the level of service they are receiving from their management agents ( Exec Villas), but it seems they have moved to a different agent already. This would explain why they cancel so many reservations - because property owners quickly cancel their contracts with Executive Villas. Please, be warned.

For context it should be noted that Executive Villas Florida were given multiple opportunities to correct these issues prior to me posting this review.

I rented 7794 Westland Drive, Encore in Florida from Executive Villas Florida (executivevillasflorida.com) and stayed in September 2022.

The location and number of rooms were as described. The decorative standard is just about OK. I would rate this villa as adequate with the potential to be excellent.

The problems we had on arrival:

1. Fire alarm sounding on arrival. Kept having to silence it, an engineer never arrived.
2. Two beds were unmade and been ‘used’ - this was obvious due to a shower having been used, an unflushed used toilet and the worst bit a used condom wrapper - how utterly disgusting!
3. Weirdly sofa cushions scattered around and all the curtains all tied up in knots.
4. No hot water.
5. Insufficient coffee cups and cutlery for my family group of 11.
6. Broken mirror in the dining area - this has been commented on other reviews so a known problem.
7. The pool filter wasn’t working. 
8. Cupboards to the games consoles were locked - I asked for the keys and never heard back. This had also been commented by others before too.
9. No pool alarm on the door from the rear bedroom or pool fence - a serious safety issue.
10. The toaster didn’t work.
11. No kitchen roll or basic kitchen supplies as included on the booking.
12. No landline telephone which included USA wide calls.

As a result of this we couldn’t use the property for several hours which meant we needed to order in some food as we couldn’t use the kitchen while the property was cleaned (to a standard it should have been before our arrival).

The pictures used to rent this property are out of date and a material misrepresentation of the current state. It has been cleared of all ornaments, soft furnishings and is soulless. My own pictures are more representative.

It is truly one of the worst equipped kitchens I’ve ever seen. It doesn’t even meet the minimum requirements let alone enough basic kit to cook.

Executive Villas charge high fees for their properties, yet felt compensation which barely covered the cost of my pizzas was sufficient for the awful condition of the property, stress and hassle to sort this out. They do not understand what good service is and DO NOT deserve your business.

The team at Executive Villas Florida, including Andy the owner, knew how disappointed I was yet were happy for me to post my review, this shows that they really do not care.

There is so much choice for properties in Florida we don’t need to support companies like this.

Really I had a very bad experience with them, I wanted they do the Managment of one condo I have in Kissimmee to get clients to short term rentals but they didn’t take care of it correctly.. the few reviews I got was really very bad to me .. Mary , the customer relations director is very kind but it isn’t enough when you have a business in the middle.. I don’t recommend their services .. I live abroad and trusted them ..

Good location but the villa was in very poor repair and not clean . This was not an executive villa .Stained towels left in the tumble dryer , Electrical appliances broken . BBQ not fit to use .Damaged garden furniture etc . Reported all to the company . Their response was to send a new iron and kettle then ignore us . I would not recommend

2709 Bookmark Drive
Great location and spacious house, but not well equipped. House itself is 4 star, but management brings this down to 2. Not enough outside seating (Four loungers for a house that sleeps 18!) Poor kitchen utensils. One wine glass! No teaspoons. Broken bin. Had to buy a net and paddles for the table tennis from Wallmart! No welcome instruction pack ..eg regarding bin collection, gate lock system etc. Poor standard of cleanliness.. Carpet in living area not hoovered. Litter outside the front door.. Property management very poor. All these comments fed back by email on day one but no response whatsoever even after over a week in! Continuously emailed and eventually a response saying they do not ignore their guests but promptly went on to do so, leaving us with one bathroom without lights. Most neighbours seem to stay for one or two nights and often happy to play loud music late at night. Seems more like a party house. Lead to believe that amenities for sport, bar etc were close by given the number of photos on the website but they are outside the gated area on a different estate. Would not recommend executive villas company!

Tried leaving a review on their website but it would seem Executive villas do not accept negative, or indeed constructive reviews to publish.

If I could give Executive Villas and Airbnb "host" Andy Booth zero stars I would.

We rented 2477 Rama Dr, Kissimmee, FL for 1 week in July 2022.

1. We arrived at our check in time of 4pm on July 20 to find the house in complete disarray and not ready for our 30 people, most of whom flew in from out of state and all of whom do not live anywhere near Kissimmee, FL. The weather was 96 degrees and then it started to rain.
2. We had to sit outside in our cars with our groceries, children and elderly relatives for an additional 2.5 HOURS because the house was not ready. We could not communicate with the 2 cleaners (not enough cleaners for this size house) due to the cleaners claiming they did not speak any English or Spanish (several of us are bilingual but that did not help us here!).
3. Garbage/debris/dirty underwear and dirty socks discarded and left behind in Every. Single. Room.

4. Old Food remaining in both refrigerators/freezers and the pantry.

5. Dirty, stained carpets and floors

6. Soiled/stained sofa and lounge chairs, with stuffing coming out of several sofa cushions.

7. Soiled/stained kitchen stools

8. Dirty sheets, pillowcases and blankets. Additionally, beds were made up with dirty sheets. Our primary’s bed had URINE-STAINED SHEETS and URINE-STAINED MATTRESS, obviously no attempt to wash any of the sheets was made. We had to turn the mattress over, as we had no where else to go and of course we were required to pay nearly $9K in full before we arrived with no indication that any of that amount would be reimbursed if we were to leave the house. Two of the beds had no mattress at all, as they had been moved to another room and left on the floor.

9. Filthy toilets (even though a paper seal was placed on top to give the appearance that toilets were sanitized).

10. Hair on bathroom floors and in showers.
11. Neon green algae infested pool .

12. Sluggish A/C that made it hot and humid on first floor for the entire stay.

13. Broken furniture in the game room along with broken pool sticks and broken pool rack

14. Sticky and smelly outdoor pool furniture, which smell transferred to your clothes if you sat on them.

15. Broken/bent patio door frames that could not be closed/locked completely.

We immediately texted Andy with our concerns and requested at least a partial refund. He initially ignored our texts, then responded that He offered to refund us $90.00, which he said represented the extra 2 hours we had to wait for the house to be cleaned. But the house wasn’t cleaned, no sheets washed, bathrooms not cleaned, etc, because you only had 2 cleaners to clean a totally trashed 15 bedroom house! On July 21, we contacted AirBnb directly, providing date and time-stamped photos of the unsanitary conditions, trash, and damages inside the house. AirBnb spoke with Andy and advised us that Andy said he never heard from us with complaints about the house! Thankfully, we have screen shots of our complaints and Andy’s message the next day after ignoring us the day we checked in. Despite receiving this, AirBnb said they could not help us.

I will not and will NEVER recommend Executive Villas, host Andy Booth, or this house 2477 Rama Dr. If you see any of these names on your vacation/rental house…. RUN, do not walk, in the other direction. These are just some of the photos I took upon arrival. We would really appreciate someone from Executive Villas or 2477 Rama LLC (owner of record) to contact us please. I have personally rented AirBnb and VRBO houses all over the world and have never seen anything this unsanitary, dangerous, and unacceptable.

As an owner, I can fully agree with the problems that both renters and owners have expressed on this webpage.
Read the comments and they are very interesting. You get a long comment expressing genuine and detailed complaints of the property and the management company and then you get a very brief comment with five stars giving no details at all about the property or the management company – just a general comment like “Property was lovely and clean. I had a great time.” It is my belief that executive villains just get their staff, friends and family to write these comments to boost their star rating!
Without giving details, the company is atrocious, completely unreliable and if you have given them money, or are owed money by them, it is very unlikely that you will ever see that money again.
Really, avoid this company at all costs and make sure that your friends and family never use this company or any company managed by/owned by Andy Booth.

Horrible service!

Just came home from a vacation in Orlando, where we, amongst other places, stayed at a house rented with Orlando Executive Villas.

They had forgot to send us the arrival information.

We were 8 people but the house was so poorly equipped in the kitchen. Not even enough glasses etc for everybody. Took them 4 days to restock, with a daily reminder from us.

The pool was so filthy. Luckily a pool guy took care of it quickly.

And the list goes on.....

The owner, Alison Ford, was close to impossible to get a hold of before the stay.
I have send her a list of complaints, that she still hasn't taken the time to respond to. That was close to a month ago!

There are so many alternatives for rental. STAY AWAY from this company! They do not deserve your business!

Edited:
This is the kind of company that deleted all negative comments and feedback on their Facebook page and then blocks you from making any further posts.. I.e. Completely untrustworthy!! Unprofessional and lousy!!

BE AWARE!! - This Company is a SCAM!! They pretend to offer alternatives during Covid and then go back on their offer afterwards. Andy will do anything to avoid offering a refund or allowing to rebook - WARNING DO NOT BOOK WITH THIS COMPANY!!!

Major problems with this company. Used them as they are the first link to booking a place on Storey Lake. They kept asking for screenshots of our credit card to verify we had paid, despite the fact they had sent confirmations. The host supposedly ended up canceling our reservation 2 weeks out for a place we booked 6 months prior and they were no help ** 4721 UNIT208 Amazing Story Lake Brand New Condo** - wouldn't recommend this listing either!!! Beware this company - use VRBO or airbnb, but avoid them at all costs! "Andy" does not respond to anything. Although a property manager "Bryan" does try to help and is responsive, in the end the money he makes on it "isn't worth his time" so this contact is ineffective as well. GO ELSEWHERE!!!

We rented a house in Clermont, Florida to realize our dream vacation. This house had a small pool behind the house and a large communal pool that we could use according to the advertisement. On arrival it turned out that the communal pool was closed by means of a fence and that a key and/or code was required to enter. There was no key and no code in the house. After contacting Executive villas several times, we were finally able to pick up a key at their office... For this we had to drive for an hour and pay a $50 deposit, which we did not accept. A key was delivered a day later which was supposed to give access to the pool. Because we were not at home at the time, we couldn't test this right away, but when we returned from our trip we wanted to cool down in the communal pool. Unfortunately the key did not work. Again contacted Executive Villas but they had no other key and this one had to be good. We tried again to open the door but it didn't work in any way. From then on we heard nothing more about executive villas and we spent 14 days there without a pool. We didn't feel taken seriously and it didn't bring our holiday what we had hoped for. We are really disappointed and do not recommend anyone to book this accommodation. It's about the house at 1447 Retreat Circle in Clermont, Florida.

DO NOT USE!!!!!!!
we have had our booking with them since last year and they have now cancelled a couple of months before we are due to go as ‘the owner has an emergency and needs to stay there’ - absolute BS! Just wanted to stay there or charge more out for it