Expert Property Care レビュー 

So far Expert have communicated well, their staff have arrived as agreed and satisfactorily undertaken the work. All staff both on site and in the office have been polite and well informed. This has been the clear out phase after a water leak - I look forward to their completing the re-instatement in the same excellent fashion.

Expert Property Care are super efficient , great communicators and all the staff are friendly, helpful and available to answer any queries. They provided a first class service. All the contractors were respectful, friendly and true professionals who produced excellent work and on time . I wish all builders were like them.

Prompt service by the administration team and contractors. The work was completed efficiently and the contractors were polite and professional.

The company carried out repair work on a leak from the attic in January 2024. The work was done to an excellent standard. The workers were unfailing professional, creative in dealing with any issues which arose, timely and cleaned up meticulously at the end of each working day. They also were very considerate of the owner of the house, a 90 year old widow.
Rob Norrie

Surveyor attends after many floods under sink from d/washer, w/machine & sink waste. He doesn’t even look under the laminate which still had water under so no uplift and drying unlike previous water leaks experience. We lifted it ourselves, the concrete floor beneath was damaged and therefore uneven.
The undersink cupboard is damaged which is the site of the floods but this isn’t even included in the reparations until I raise it when they’re due to start.How can this be right? Surely customers aren't expected to oversee all of their work? Office staff ok. Trades men are BRILLIANT especially James the flooring man & Tony the plumber. Who knew that when they say that they’ll decorate that the two rooms it doesn’t cover ceilings being painted?? We’d come under budget for all materials that we were asked to choose yet they won’t paint the ceiling? And we’d lifted and removed all of the laminate ourselves which saved them work. Even when I emailed the office about materials choices I added the white silk for the ceilings and white satin/gloss for woodwork, was told it would be passed on so at this stage I wasn’t told that ceilings aren’t painted. In fairness when the scotia was due to be laid it was clear that my choice from looking at online supplier wasn’t a good match to the floor so they did say that if I bought more then they’d fit that which is due tomorrow. Overall if you have the same surveyor that we did then brace yourself, he won’t let you finish a sentence on the phone & he knows it all. I won’t be recommending them to anyone.
IN REPLY TO THEIR RESPONSE: the trades did not lift the floor at all, we did. The BS about the fact that water damage to the undersink cupboard was pre-existing is utter nonsense. We had between 8-10 floods of water from the pipework undersink that connects the sinks, dishwasher & washing machine over the bank holiday weekend (I gave up counting) and since that kitchen was fitted, we’d had no escape of water at all. There was NO pre-existing water damage and to make this allegation is surely libellous? I suggest you’ve just said this to mask your own omissions. Talking about keeping costs down for everyone’s insurance I wonder why the surveyor said to redecorate when the water hadn’t touched any of the painted walls? You bumped up your company’s investment in doing the reparation for the insurer by adding a task that wasn’t even needed. So don’t try to claim the moral high ground by trying to keep all of our insurance costs down when you have lied about what work was needed. It’s companies like you that keep our insurance premiums high. Just to reiterate as the cost of our chosen materials was much lower than offered I felt that white silk paint would have been included in the cost of decorating. Clearly not.

I had an operative attend my property today to treat some mould, not only was he the friendliest person he was also very knowledgeable, talking me through each product he was going to be using.

Very good service provided and very clean!

Thank you expert property care! 😊

Expert Property Care helped repair the house after a burst pipe, and they were good to deal with. They did a thorough survey of the work, communicated well and once the work started, their tradesmen were great to work with. Particular thanks to Dave and Erin for their help in managing the work and for their compassion in some stressful times.

Expert Property Care went through a phase in which some personnel seemed not to be on top of their jobs, and one or two had very idiosyncratic ways of doing things.This meant that work took significantly longer than it should. Fortunately, however, the latest Contract Manager, in addition to sorting out the problems he'd been left with, was committed to completing all the work for us to our complete satisfaction. Nothing was too much trouble for him, and we are really impressed by his humanity, care and professionalism. He deserves 5 stars, but we withheld one because of the problems we experienced before he took over.

From the moment we first had contact with Expert Property Care, we have had top service. The claims handler, the surveyor, the tradespeople have all been outstanding. Communication has been amazing and everyone who came to the house did a great job fixing our problem but also going beyond and above and taking a lot of care.

I recently had the pleasure of coming across Expert Property Care, I cannot express enough how impressed I am with the outstanding service they provided. From start to finish, the entire experience was seamless, and the results exceeded my expectations.

First and foremost, the tradesmen employed by Expert Property are nothing short of brilliant. Their expertise and attention to detail were evident in every aspect of the job. From carpentry to plumbing, electrical work to painting, each tradesman demonstrated a high level of skill and professionalism. It was clear that they took pride in their work, ensuring that every task was completed with precision and care.

One standout aspect of my experience with Expert Property was the exceptional coordination provided by Nadia. As the coordinator, Nadia played a crucial role in ensuring that all aspects of the renovation ran smoothly.

Her organisational skills, and communication, were exemplary. She kept me informed at every stage, promptly addressing any concerns. Nadia's commitment to excellence was instrumental in the overall success.

What sets Expert Property apart is not only the quality of their work but also their commitment to customer satisfaction. The team went above and beyond to make sure I was happy with the results. They were accommodating to my needs, receptive to feedback, and proactive in addressing any issues that naturally arose.

In conclusion, I highly recommend Expert Property to anyone. The combination of skilled tradesmen, led by exceptional coordination from all office staff, ensured a positive and stress-free experience for me.

I am genuinely grateful for the work they carried out to my property and would not hesitate to work with them again in the future.

The repairs were done to a very high standard and the work was done without mess and the minimum disruption. After waiting a whole year we are now very happy.

We were pleased with the decorators's job. Well done, they did amaizing.

Workmen came at the time they were meant to come, they had ready what they needed for the job, they all spoke favourable of the company and did an efficient job.

We had a major leak from our bathroom, affecting both our Kitchen and lounge. From the moment Expert property care contacted us we knew we were in good hands. The office staff were extremely professional keeping us updated at each stage of our claim prior to the work starting. I would like to thank Charlotte and Chris particularly. The team of tradesmen were also extremely accommodating. The work was scheduled to take three weeks, but the tradesmen worked hard and finished it ahead of schedule by 3 days, so the work was complete in time for a family gathering we had planned. Thank you so much Paul, George and Joel. Overall, a great experience from this company.

We were recommended to use this company from our insurer after we experienced a burst pipe in our loft. Most of our property was affected by the damage and we had to move into alternative accommodation for 3 months.
The office staff were very professional during our claim and the workers onsite worked very hard. But the star for us was Andy the project manager. He was extremely professional and worked very hard putting our house back together for us. Thank you, Andy, and thank you to all at Expert Property Care.
Mr and Mrs Georgiva

Jamie Awad has been exceptionally amazing!!!!
I have been using property experts to help with finding and repairing a leak in my kitchen . Jamie Awad went out of his way to help me with plumbing, builders , surveying etc etc , he was / is brilliant at his job . All the staff at Expert Properties are fabulous, so well organised, trained , great phone manner and all the people that came to my home were so respectful. Expert Property Service is excellent. Highly highly recommend. Joan Blackburn thanks Jamie Awad and James

Expert property have been fabulous in dealing with my repairs. The guys undertaking my repairs were very friendly and completed the repair 2 days early. Thank you so much

Expert Property Care have done a wonderful job stripping out then refitting after our flood. The staff are always positive and polite. They arrive on schedule, are helpful and considerate and always tidy up at the end of the day. We are very pleased with the end result.

Poor very poor work indeed. Still having problems now!

If I could award this company zero stars I would. The only positive note I can think of is that most of the tradespeople are very helpful (when they finally arrive).
Thus far, it has taken more than 5 weeks to repair a small bathroom and our house is still in chaos (door off bathroom, dust sheets stuck to carpet, excess tiles left piled up on landing, dust etc everywhere).
The project management is zero. You have to try and do it yourself, yet the staff at the call centre who are allegedly looking after you are downright rude. The pace of work is ridiculously slow. Nothing/no one arrives when they say it will. They basically do not give a damn. I have never come across such an inept company in my life. Avoid avoid avoid.