Unclear trial terms, hidden pricing, and refund refused
Very bad experience with Exploding Topics / Semrush.
I signed up for the trial and was later charged €115.83, which appears to be around $99 per month. I never clearly selected or confirmed any monthly plan for this amount, and during the trial registration it was not clear which plan would be activated or exactly how much would be charged after the trial.
What makes it worse is that there is apparently also a Basic plan for $39 per month, but this was never clearly mentioned when starting the trial. Instead, I was charged for a much more expensive plan that I did not knowingly choose.
I only used the service on the first day of the trial and never used it again afterwards. I requested a refund within 7 days of being charged, but they still refused to refund me.
In my opinion, the cancellation and billing terms are unclear and unfair. I feel charged for a service I did not use, at a price I did not knowingly choose.
I would not recommend this service. Be very careful before starting the trial, because you may be charged unexpectedly for a more expensive plan and then refused a refund, even if you contact them within 7 days.








