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eXroid レビュー 627

TrustScore 5段階評価の4.5

4.5

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I was beyond BEYOND after chemotherapy for 8mths . Beyond BEYOND. And six weeks of manual every day. The Colorectal department in my hospital couldn't see me for 4 months! Time to use the rainy day m... もっと見る

企業が回答しました

5つ星のうち5の評価

Everything was explained to me clearly and in detail. It was a very discreet, professional, quick and virtually painless procedure. I have had a good result/outcome. Also excellent post op/follow... もっと見る

5つ星のうち5の評価

Booking is easy , straightforward and choice of centres to go. Attended Dewsbury clinic, very professional, chatty and felt in safe hands. Very knowledgable operator (colorectal surgeon) so he knew h... もっと見る

企業が回答しました

5つ星のうち5の評価

After years of complaining to my unhelpful GP I sought out other treatment options and came across eXroid. I booked online without any hassle and had an appointment within days. I attended the Salford... もっと見る

企業が回答しました

企業情報

  1. 診療所
  2. 医療コンサルタント
  3. 地域医療サービス
  4. 医療センター
  5. 医師紹介サービス
  6. 私立病院

当該企業による記述

eXroid offers an effective non-surgical treatment for all 4 grades of internal and internal prolapsing haemorrhoids (also known as piles) in the UK. The eXroid® electrotherapy procedure is low risk and non-invasive (no anaesthesia, cutting, stapling or stitching), with minimal or no pain, and takes 30 minutes or less. 80% of patients reported going back to their everyday activities the same or next day following treatment and on average patients need 1-3 treatments to become symptom free. Appointments are available in our nationwide private haemorrhoids clinics and our friendly and expert patient care advisors are on hand with advice, management strategies and treatment suitability. With no GP referral required, don't wait until things get worse. It the best option for most patients that are looking to get rid of haemorrhoids quickly and is trusted and delivered by leading haemorrhoids doctors. Say goodbye to piles, quickly and easily.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

627件のレビュー

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ネガティブなレビューの 100%に回答しています

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I had been suffering with piles for…over 20 years

I had been suffering with piles for about 20+years, had been to my local GP only to be told any treatment wasn't available on NHS, I had been thinking about the Exroid Treatment but was very sceptical thinking could non invasive treatment could help? But I decided to take the plunge and go ahead with Exroid. I saw Mr Pitt at the Ipswich clinic and after consultation I was told I had 3 x grade 3 hemorrhoids! I had the treatment it was not painful at all but I did feel a little sensation of nausea.This was done over 4 weeks ago,my hemorrhoids ad disappeared by the next day! No bleeding no piles, my confidence is back and I feel it was the best things I have done for a very long time! I would personally recommend this procedure to all and everyone who suffers from hemorrhoids, to go and see your local clinic🙂

2023年11月1日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Good Morning Richard,

We are so pleased to have been able to help you get the relief you needed after just one treatment and you are now back to living a life free from haemorrhoids. Thank you for sharing your views on the care you received at your appointment with Mr Pitt and how you found the procedure - this really helps others considering treatment.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

5つ星のうち2の評価

Didn't solve my problem

I had eight eXroid treatments between October 2022 and June 2023 for three Grade 3 piles. I kept coming back because I thought that the next treatment might do it - which is what the business founder tells you as well. The procedures provided some relief and short term improvement but didn't solve my problem.

Then I underwent a hemorrhoid surgery which solved the problem completely and luckily in my case was not painful.

I guess eXroid can help people but doesn't work for everyone. You should definitely try the treatment, maybe 2-3 times max, and then move on.

2023年6月21日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Good morning Jakub,

We are very sorry to hear you weren’t satisfied with the outcome of your treatments. We thank you for your continued commitment in getting further clinical improvement over time, however, understand this wasn't reflected in your symptom improvement which was disappointing.

We hope your surgery recovery goes well and remain available for any further support and advice for the future.

Kind regards,
eXroid Team.

5つ星のうち1の評価

Sent information to a 3rd party without consent

My son went to see someone on Wednesday as a friend ( unrelated to the patient) had paid for the appointment, i changed the email address at the West Yorkshire clinic so that no personal information would be sent to him as a 3rd party but it was sent anyway . I'm absolutely disgusted and iam preparing my breach of confidentiality complaint now.For those who see the response, there WAS a breach of confidentiality and l forwarded the email received by the person who paid ( not related to the patient) proving it , which xroids have now admitted happened as they were caught out . I still have that email so my TRUTHFUL review stands and if Xroids do not like the truth they should be more careful with PRIVATE INFORMATION.

2023年11月30日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Good Morning Pansy,

Thank you for reaching out to the team directly to resolve this. The team have responded to evidence that this was not the case and that there was no breach of confidentiality. We would very much appreciate you remove this review as this could be very damaging for us.

We take patient confidentiality very seriously.

Kind regards,
eXroid Team.

5つ星のうち5の評価

Everyone was very sympathetic

Everyone was very sympathetic, caring and professional

2023年9月20日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Good Morning,

Thank you for leaving your thoughts on our service.

If you need any further help or support please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

5つ星のうち1の評価

Ineffective

Never received any follow up call after a month. Symptoms worse than ever. Paid a lot of money for nothing. No offer of any kind of refund. Be wary of paying your money upfront as you'll never see it again. Also, think twice before you sign documents saying treatment 'may or may not help'. Quite frankly disgusted with this service.

2023年10月6日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Good morning,

We are very sorry to hear you weren’t satisfied with the outcome of your treatment and remain committed to working towards improving our patient care. We are grateful for all feedback and the opportunity to improve the service we provide.
Kind regards, eXroid.

5つ星のうち5の評価

The treatment was very efficiently…

The treatment was very efficiently carried out with a minimum of fuss.
A slight discomfort during the procedure but not painful.
The outcome for me has been very successful.
I wouldn't hesitate to recommend eXroid if you are struggling with haemorrhoids.

2023年10月27日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Good Morning Jen,

Thank you for leaving your thoughts on our service and the results you have experienced.

We are pleased you were able to get some symptom relief from your treatment and would recommend us to other sufferers.

If you need any further help or support please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

5つ星のうち5の評価

Second visit

Second visit, well looked after, professional staff, great clinic location for me. 100% recommend.

2023年10月19日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Good Morning Andy,

Thank you for your feedback - we are pleased we could make our treatment easily accessible for you and you experienced fantastic care.

We are pleased you were able to get symptom relief from your second treatment and hope you get full resolution soon.

If you need any further help or support please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

5つ星のうち5の評価

What a relief

What a relief ! Suffering for a while then found out about Exroid. Called on Tuesday and was seen on Thursday!
Ten minutes in the medical centre in Cardiff and my non surgical procedure was over. It was uncomfortable but it solved the problem!! Highly recommended

2023年11月23日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Good Morning Mt,

Thank you for taking the time to share your thoughts of our Cardiff clinic and the service you received. We are proud to be able to offer sufferers like yourself fast access to our specialist consultants.

If you need any further help or support please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Kind regards,
eXroid Team

5つ星のうち5の評価

I suffered for more than 1 year from…

I suffered for more than 1 year from internal piles. Doctors recommended surgery but I tried exroid at Oaklands Manchester with Dr Nasir Iqbal. He is a great man doing great job. He and his chaperone tried their best to put me at ease. After 1st treatment I was 70% cured it was a great improvement for me when nothing else was working for me. Now I have got 2nd treatment after 8 weeks so hopefully I will be 100% cured. Definitely recommend to anyone suffering with internal piles. You may need more then 1 treatments but it’s worth it

2023年9月11日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Good Morning Ramzan,

Thank you for taking the time to share your thoughts of our treatment and service with your consultant Mr Iqbal, we will be sure to pass your kind sentiments onto him and the chaperone.

We are pleased you were able to get some symptom relief from your first treatment and hope you get full resolution from your 2nd.

If you need any further help or support please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

5つ星のうち2の評価

Lacking After Service

The procedure is uncomfortable and extremely painful. However, it has eased some symptoms.

The leaflet you are given afterwards provides you with a telephone number for an aftercare service. I called them but they weren’t available over the weekend.

I was experiencing a lot of discharge and was concerned as to whether this was normal. A couple of days later I received a call back. However, the person was not medically trained so had apparently passed this onto the Consultant for them to call me back.

Three weeks later…. still no call.

I’ve also just received an email to say someone tried calling as part of the aftercare programme. Nobody has called nor did anyone leave a voicemail….

In addition, when I first booked the treatment I paid £250 and was advised I’d get this back when the insurance claim was settled. Four weeks later, I’m still waiting for this to be refunded.

The company are great when getting you to commit but after treatment they don’t want to know.

2023年10月17日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Dear Paul,

We are very sorry to hear you weren’t satisfied with the service you received from us following your appointment. All feedback given is reviewed so we can continue to improve the service we offer.

I apologise we didn't connect with you at the 4 week follow-up call last week, we will try to reach out again soon so that we can understand your progress and changes in symptoms.

Alternatively, you can get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best regards,
eXroid Team

5つ星のうち1の評価

Had treatment at Spire Roding Hospital…

Had treatment at Spire Roding Hospital 07/10/2023 , excruciatingly painful , doctor carrying out procedure did not offer anything to ease the pain.
Bleeding for weeks after, no perceivable change in my haemorrhoids,
After I submitted an after treatment questionnaire,I had a ‘Call follow up with Graham Bason of eXroid , he was surprised that I was not offered anything for the pain, also it could take as many as 3 sessions to completely treat the haemorrhoids. I was offered another session at a central London location with a different doctor, at a 10% discount which I declined.

2023年10月7日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Hi Terry,

We are very sorry to hear you weren’t satisfied with the outcome of your treatment. Thank you for discussing your treatment journey with us. We remain on hand should you decide you need any further advice or assistance from us.

To get in contact with our professional advisors, please call 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

5つ星のうち4の評価

Worked for me

My initial (NHS provided) consultation determined I was a suitable candidate for the treatment. I had 3 grade 2/3 hemorrhoids. I had been suffering with severe bleeds due to the blood thinners I am on. I had 2 treatments in Manchester, the first one did not entirely cure my problem, the second seems to have cured the problem.For me the procedure was mildly uncomfortable during the event, similar to low grade stomach ache. I drove home and did not experience any further discomfort. My advice is quiz your doctor in detail regarding the initial diagnosis and budget at least two treatments. From the reviews clearly 10% of patients do not react well to the treatment. Fingers crossed, like me you are part of the 90%.

2023年10月16日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Good Morning Rod,

Thank you very much for sharing your candid thoughts of our treatment and service and your treatment journey with us. We are pleased you were able to get symptom relief and were able to get back to your normal activities straight away.

Like with any treatment, outcomes can be difficult to predict, but we are pleased your haemorrhoids were fully managed after your second treatment.

If you need any further help or support please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

5つ星のうち5の評価

Glasgow clinic

2 apts with Susanna in Glasgow. Piles successfully treated. No side effects, no problems afterwards. Why is this not on NHS? It is excellent!

2023年10月4日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Good Morning Karen,

Thank you very much for sharing your thought and experience of our treatment and service with our clinic in Glasgow - we will pass on your sentiments to your doctor too. We are pleased you were able to get the relief needed and are now feeling better.

We continue to campaign to make this treatment available on the NHS, as we also agree that it gives patients an excellent alternative to the surgical options currently available.

If you need any further help or support please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Kind regards,
eXroid Team

5つ星のうち5の評価

It works!

The procedure has worked! I'm more comfortable now than I have been in years. Everything was well explained and communicated, and staff were professional throughout

2023年10月30日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Good Afternoon David,

We are pleased to hear that you are feeling more comfortable than you have in years and are pleased with the results you have achieved.

Thank you for your feedback on the clarity and professionalism of the team as well.

If you need any further help or support please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

5つ星のうち5の評価

Experience counts

Whilst successfully getting my hemorrhoids treated, the doctor diagnosed a fissure that my GP hadn't diagnosed and which had been causing a lot of pain. The fissure has now been successfully treated. The eXroid procedure was straightforward and, except for the fissure, pain free. To regain my quality of life, my money well spent on a procedure that isn't, but should be, available on the NHS.

2023年10月6日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Good Morning Dave,

Thank you very much for sharing your thought and experience of our treatment and service. We are pleased you were able to get the relief needed from both the haemorrhoids as well as getting access to the specialist expertise that also got you the Fissure diagnosis and treatment pathway and are now feeling better.

We couldn't agree more that this should be available on the NHS and will continue to campaign for this until we succeed.

If you need any further help or support please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Kind regards,
eXroid Team

5つ星のうち1の評価

Doesn't work.…

I had the procedure in August on 3 low grade 2 piles. The procedure was very painful. Since then my piles have not improved they have actually got a lot worse.

2023年8月19日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Hi Deborah, we are very sorry to hear you weren’t satisfied with the outcome of your treatment. We would really like to discuss this further with you and have the opportunity to investigate the issues raised in your feedback . We will email you shortly to find a time to discuss this at your convenience.

Alternatively, you can get in contact with our professional advisors, please call 0800 999 3777 or patientservices@exroid.com

5つ星のうち5の評価

Exroid is a fantastic treatment I'd…

Exroid is a fantastic treatment I'd recommend it since I've had it done im so much better im so happy I had it done if your suffering just call get it done it didn't Hurt just uncomfortable and the doctor and shaparone was amazing made me so relaxed she had her hand on my shoulder all through the procedure she didn't leave my side at all the whole experience was very pleasant I'd never hesitate to have it done again 100% happy thank you exroid

2023年10月6日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Good Morning Elaine,

Thank you very much for sharing your views on our treatment and service. We are pleased you were able to get the relief needed and are already feeling better.

If you need any further help or support please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

5つ星のうち1の評価

Please read - genuine review

I never write reviews but feel compelled to share my experience because my decision to go ahead with the treatment was in part driven by the mass of 5 star reviews on this site. It seems very strange that so many have had "miracle cures" when the NHS consultant I spoke to (after my treatment unfortunately) told me that the treatment is not carried out on the NHS because it is not effective.

I, like so many Exroid customers, was in a desperate position with pain, bleeding and not being able to go about my usual active life. I had one particular grade 3 pile that was troublesome. I had this treated by Exroid. It was very painful during the treatment (like an intense dull ache in your bottom) and even more painful afterwards. I went home to bed will painkillers and slept it off. 4 weeks later my bleeding was worse than ever. I called Exroid and spoke to the "Founder" who booked me in to a clinic the next day. I turned up at the clinic (an hour and a half away from home) to be told the clinic was not on that day!!!! What incompetence and a what a waste of time. Anyway, still desperate, I booked another appointment some 4/5 weeks later. Same pain unfortunately and again no improvement in the piles even 4 weeks later. For me it was a very painful waste of time and a whole heap of money.
The biggest issue I have however, is that the information Exroid give out is not complete. They pray on desperate people like myself suggesting that there are no other options. The truth is that if you have troublesome grade 3 or 4 piles, they are unlikely to be treated with 1 or even 2 or 3 treatments. They have this data but do not share it. I found a report from NICE which I am not allowed to put a link to so please Google "NICE.org Guidance IPG 525". I wish I'd read it before my treatment as it suggests that you will need many treatments,
If you are made of money then go ahead and try Exroid but I think I could have potentially spent £3-4K and still no improvement. People, there are other options so please keep badgering your GP to discuss them before resorting to this company.

2023年8月13日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Good afternoon Donna,
We are very sorry to hear you weren’t satisfied with the outcome of your treatment. Thank you for reaching out to our Patient Services team also. We are committed to working towards a resolution with you and providing and improving our patient care. We are grateful for all feedback and the opportunity to improve the service we provide.
Kind regards,
eXroid

5つ星のうち5の評価

“If at first you don’t succeed, try, try again!”

I first went to Exroid for a second opinion as I did not agree with an highly rated NHS expert’s belief that I had “not got haemorrhoids”. He wanted to prescribe an opiate pain killer! No way I thought!

Of course, it was piles. I needed 4 sessions to sort out my problems and at first, I wasn’t convinced as after the first treatment the gain was only about 15% improvement. But on fully reading the information on the website I decided to return.
Another percentage gain. Back again, almost there. The last visit appears to have affected a complete cure. Also, my irritable bowel problems seem to have gone too! I had long suspected that piles were the major contributory factor in this.

I thoroughly recommend Exroid to similar sufferers and suggest to them “If at first you don’t succeed, try, try again!”

2023年10月2日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Good Morning Ron,

We are so very pleased that you trusted eXroid to help you get to the bottom of your symptoms and also to remain on your treatment journey with us. Some patients can lose a little hope if they don't get the immediate improvement they so long for after their first treatment and being able to read your story will help so many others considering coming back for further treatment.

If you need any further help or support please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Kind regards,
eXroid Team

5つ星のうち5の評価

I visited Xroid in a crisis

I visited Xroid in a crisis, about to set off on a 2 week work trip whilst leaking significant quantites of blood from my acute roid.
Although mine was external and Xroid treats only internals I was informed that the two were linked (in my case, and apparently quite often) and that dealing with the internal would often deal with the external. I went ahead with the treatment and against advice, within 18hours began a strenuous tour.
Even being by nature sceptical - ‘it could have cleared up by itself’ - I was impressed that within a few days the bleeding stopped and now 4 weeks on there is no physical trace at all of the wretched item at all, and this even with my ignoring the advice to rest.
For me the treatment was a complete success and brought a rapid solution.

2023年9月30日
自発的なレビュー
eXroid ロゴ

eXroid からの回答

Good Morning SB,

Thank you very much for sharing your views on our treatment and service as well as your conditions - this is so helpful for others considering treatment. We are pleased you were able to get the relief needed before your trip.

If you need any further help or support please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

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