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TrustScore 5段階評䟡の2.5

2.3

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5぀星のうち1の評䟡

I do not recommend the EZVIZ DB2 Video Doorbell. I bought this doorbell because I wanted to avoid paying the monthly subscription required by Ring. Unfortunately, switching to EZVIZ was a big di... もっず芋る

5぀星のうち5の評䟡

Bought security cameras to install in my 92 year old mother’s bungalow so that we could keep an eye on her should we need to after coming out of 3 months in hospital. Set up at home using a 4G router... もっず芋る

5぀星のうち1の評䟡

As a security installer I was very disappointed to recently be made aware that a large number of Ezviz core products have been discontinued in the UK. The T9C siren and the contact sensor to name a fe... もっず芋る

5぀星のうち1の評䟡

Difficult product to set up. YOU ARE FORCED TO INSTALL AN APK to control it, but that APK FORCES — I REPEAT, FORCES — you to grant many permissions: location, access to photos, etc. TOTALLY IN... もっず芋る

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ezviz.com/uk に぀いお

圓該䌁業による蚘述

EZVIZ - Creating Easy Smart Home

Since 2013, EZVIZ is dedicated to putting “easy vision” in every home – that is, we strive to build simple yet powerful smart home devices and appliances to provide visual protection and tangible joy to every family. A global leader in smart home security, EZVIZ empowers the future of smart, connected living through relentless tech innovations, reliable high-quality products, and trustworthy cloud services. With footprint in more than 130 countries, we've been trusted by millions of users and families.

VISIT OUR WEBSITE

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2.3

期埅以䞋

TrustScore 5段階評䟡の2.5

182件のレビュヌ

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5぀星のうち3の評䟡

Ezviz DB1 Pro and Smart Chime for DB1


Ezviz DB1 Pro and Smart Chime for DB1 Pro.
Video doorbell is working ok (as long as you have separate 2.4 GHz WiFi), Chime from other hand is annoying - loosing connection and is very quiet (for bell).
Overall system is ok but need improvement

2023幎6月11日
ezviz.com/uk ロゎ

ezviz.com/uk からの回答

Hello M Pro,

Thank you for your feedback. Based on the insights you've shared, we would like to update some key information and usage recommendations regarding the EZVIZ DB1 Pro and Smart Chime products that you have purchased.

Please kindly note that DB1 pro supports both 2.4G and 5G connection, and you can adjust the volume of the chime sound from the EZVIZ APP - Chime settings page - Sound.

As for the offline issue, to ensure that your chime receives a strong signal and has sufficient bandwidth to work, you can try to
- Move the chime closer to your router, avoid obstacles and interferences such as walls, lifts, microwaves, washing machines and Bluetooth devices.
- If your Wi-Fi router has an adjustable antenna, try pointing it in different directions.
- If possible, disconnect some infrequently used devices from your router.

If you are still experiencing the offline problem, please send an email to support@ezviz.com or contact us on the hotline 44 (0) 2038 6863 60 Monday to Friday, 9am - 12pm, 12:45pm - 5pm. We are here to help you.

Kind regards
Floria
Your EZVIZ Customer Support Team

5぀星のうち1の評䟡

Product says last 240 day plus

Product says last 240 day plus. Hasnt even managed a month not worth 116. More like 50 pounds blink last longer

2023幎6月18日
ezviz.com/uk ロゎ

ezviz.com/uk からの回答

Hi,

Please kindly note the battery life data is from EZVIZ Lab’s test results under standard conditions, and the actual battery life will vary depending on environmental factors, network stability and the frequency of camera activities.
Thus, to optimize the battery life, we suggest you check the followings:
1)Low temperature. As the battery inside is lithium-ion battery, if the temperature is low, the charging would be slowed, so you may need to charger more often at temperatures below 0.
2)Weak Wi-Fi connection. Please ensure the network connection is good and there is no barrier or radio interference between your camera and your router causing unstable network. You may open EZVIZ mobile app > enter camera settings > Network Settings and tap Wi-Fi Signal Strength to test the signal.
3)Meanwhile, you can try below settings to reduce battery drain:
- enable Power Saving or Super Power Saving(only active live view can wake up the camera) in camera Settings > Working Mode
- decrease detection sensitivity in camera settings > Intelligent Detection
- draw detection areas in camera settings > Intelligent Detection

Hope the above helps and if you do have further questions or concerns, feel free to contact us at support@ezvizlife.com

Best Regards,
Customer Service Team
Jill

5぀星のうち1の評䟡

too loud cant alter the volume or


too loud cant alter the volume or change ring

2023幎6月22日
ezviz.com/uk ロゎ

ezviz.com/uk からの回答

Hi, sorry for the inconvenience caused.
According to your request, you may enter the Device Settings page>Audio Settings > Chime Ringtone Settings to adjust the ring type and volume as you need. If not working, for better troubleshooting, please contact us at support@ezvizlife.com and offer the device serial number and screenshots of the related issue pages for further checking.
Best Regards,
Customer Service Team
Jill

5぀星のうち2の評䟡

DB2 DOORBELL & CHIME NOT CONNECTING

Purchased doorbell & chime pack after reading positive Expert Review & others. Prompt delivery and well packaged.

Set-up instructions via App are clear but after 6 days & 10 attempts including re-sets I cannot connect. I have a 970 mbps internet & a router that runs both 2.4 and 5 ghz (Ezviz needs 2.4). Conection fails despite everything being within 1 metre of router.

Interestingly the box contains a small label that specifically tells you to contact Support if unable to connect....so they know there are issues! I contacted Support (overseas I beileve) via tel and was answered quickly. Tried to connect with him, failed so he referred the case to an expert. Received follow-up email a day later but the person just repeated same pre-canned text and ignored what I had told them the day before. No solution as of today. I caution buying this product which clearly has in-built connection problems. I will update review if resolved or returned for refund.

2023幎5月16日
自発的なレビュヌ
5぀星のうち1の評䟡

Pathetic customer service

Pathetic customer service. Only available via email and they take weeks to reply and then 8gnore the issue. Crooks have a faulty doorbell which they refuse to fix or take back as return. Never worked from day one. BEWARE.

2023幎2月9日
ezviz.com/uk ロゎ

ezviz.com/uk からの回答

Dear Customer,

We are sorry to hear that you had a negative shopping experience with our brand. We understand that you encountered some issues while using our product, and we have been working hard to provide you with the best after-sales service. After further investigation, we discovered that the initial communication was delayed because of incomplete information provided by you, which resulted in a longer troubleshooting process and your request has been transferred to the concerned team for further processing. We sincerely apologize for this inconvenience.
In the future, we will handle similar situations with more professionalism and attention to detail to ensure that our customers can have the best shopping experience possible. If you have any other questions or concerns about our products or services, please do not hesitate to contact us. Thank you once again for your support and trust in us.

Best regards,

5぀星のうち5の評䟡

Good product

Good product, recomended by which, although numerous problems with discounts on offer being redeemed but customer service go there in the end

2023幎4月26日
ezviz.com/uk ロゎ

ezviz.com/uk からの回答

Thank you so much for your encouraging star ratings!

5぀星のうち2の評䟡

Ordered a twin pack

Ordered a twin pack, and was only sent 1 camera. I had to chase Ezviz to get the second one delivered as they didn't notice only 1 was sent. There is no contact number for the shop, had to phone the worldwide support center to get my issue logged and then it took a couple of weeks until i received my second camera.

2023幎4月16日
ezviz.com/uk ロゎ

ezviz.com/uk からの回答

Hello Krisztian Bak,

Sorry for the inconvenience. Please kindly find our official UK contact information here. If you need further assistance, please don't hesitate to contact us.

Contact information:
Technical Support: support.uk@ezviz.com
Telephone Hotline: 44 (0) 2038 6863 60, Monday - Friday, 9am - 12pm,12:45pm-5pm. We are here to help you.


Kind regards
Floria
Your EZVIZ Customer Support Team

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