Invio questa recensione perché a seguito della mia precedente recensione negativa , il team di Fabric House mi ha assistito con gentilezza e hanno sostituito i tessuti per i quali si era verificato... ãã£ãšèŠã
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Einfach nur top â meine absolute Lieblingsadresse fÃŒr Stoffe! Mega QualitÀt, mega schnelle Lieferung und das absolut tollste, netteste Team! Jeder Kontakt war herzlich, hilfsbereit und professionel... ãã£ãšèŠã
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The sample service was great and I found a fabric I would have wanted to buy but they have a way too high minimum value requirement of 150â¬. I would have had to buy twice the amount of fabric I need... ãã£ãšèŠã
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Wunderschöne Stoffe, tolles Team und super Service! Die Stoffauswahl ist wirklich beeindruckend, der Showroom ist liebevoll gestaltet und das Team war total freundlich und hilfsbereit. Meine Bestell... ãã£ãšèŠã
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Fabric House.com is a company specialized in the sale of premium quality deadstock fabrics mostly of Italian origin. We offer over 9,000 high-quality fabrics, all immediately available. Our mission? To promote circularity. Sustainability has always been at the core of our business model. We bring high quality designer fabrics, which would otherwise be destroyed, back into the fashion industry. Our CIRCULAR FABRIC STANDARD provides a second chance to premium fabrics coming from overproduction and dead-stock of prestigious brands. Our headquarter and warehouse are located in Prato, Italy. You can also explore our whole collection at our permanent showrooms in Munich, DÃŒsseldorf, London, and Prato.
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Via delle Viottole 7, 59100, Prato, ã€ã¿ãªã¢
- +390574871610
- info@fabrichouse.com
- fabrichouse.com
4.5
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Great customer experience
Great customer experience, high quality product and I got great consultation by their team and felt really well taken care of. Have referred several friends in the same industry and they have also been super happy.
2024幎9æ6æ¥
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Fabric House.com ããã®åç
Dear Marc,
Thank you for taking the time to share your positive experience with us!
We look forward to serving you and your friends again in the future!
Best regards,
Fabric House Team
Great customer service and very goodâŠ
Great customer service and very good selection. Can highly recommend!
2024幎7æ1æ¥
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Fabric House.com ããã®åç
Thank you so much for your kind words!
We look forward to serving you again soon. If you ever have any questions or need assistance, donât hesitate to reach out.
Best regards,
Fabric House Team
Personale gentile e molto attento aiâŠ
Personale gentile e molto attento ai dettagli. I tessuti sono di altissima qualità , con una vasta selezione che si adatta perfettamente a ogni esigenza
2024幎9æ27æ¥
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Fabric House.com ããã®åç
Gentile Dea,
Grazie mille per il tuo commento!
Se hai bisogno di ulteriore assistenza o hai domande sui nostri prodotti, non esitare a contattarci.
Grazie ancora e a presto!
Fabric House Team
Ho avuto un'esperienza molto positivaâŠ
Ho avuto un'esperienza molto positiva con Fabric House. I tessuti acquistati sono di ottima qualità e in linea con le aspettative. Il servizio Ú stato rapido e i tempi di consegna rispettati.
2024幎9æ18æ¥
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Fabric House.com ããã®åç
Gentile Giacomo,
Ti ringraziamo per aver condiviso la tua esperienza positiva con Fabric House! Siamo felici di sapere che i tessuti acquistati hanno soddisfatto le tue aspettative e che hai apprezzato la rapidità del nostro servizio.
Speriamo di rivederti presto per i tuoi prossimi progetti!
Cordiali saluti,
Fabric House Team
Incredible showroom and selection ofâŠ
Incredible showroom and selection of fabrics!very professional, high quality fabrics and quick delivery
2024幎9æ1æ¥
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Fabric House.com ããã®åç
Dear Maddalena,
Thank you so much for your feedback!
We look forward to welcoming you back for your future projects!
Best regards,
Fabric House Team
Super Team alle nett und hilfsbereit
Super Team alle nett und hilfsbereit. Tolle Auswahl an Stoffen und dazu noch nachhaltig.
2024幎9æ11æ¥
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Fabric House.com ããã®åç
Liebe Oskar,
Vielen Dank fÌr Ihr Feedback! Es freut uns sehr zu hören, dass du mit unserem Team und unserer Stoffauswahl zufrieden bist.
Bis bald!
Fabric House Team
Ho conosciuto Pierangelo che mi haâŠ
Ho conosciuto Pierangelo che mi ha seguito e costantemente mi segue in maniera impeccabile con professionalità e sopratutto consigli!
2024幎6æ12æ¥
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Fabric House.com ããã®åç
Gentile Alessandro,
Grazie mille per il tuo commento! Siamo felici di sapere che Pierangelo ti ha fornito un supporto impeccabile e professionale. Se hai bisogno di ulteriore assistenza o consigli, non esitare a contattarci!
Fabric House Team
Worst client service
Worst client service, they don't answer if they don't want to. Because of them I lost a lot of time and money.
2024幎4æ30æ¥
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Fabric House.com ããã®åç
Dear Bryan,
Thank you for your feedback, and we are truly sorry to hear about your experience. We strive to provide excellent customer service and clearly fell short in this instance.
Please reach out to us directly, and we will do our best to resolve any issues youâve faced. Thank you for your patience and understanding.
Best regards,
Fabric House Team
Super RECOMMENDED!
AMAZING.
Incredible showroom and selection of fabrics!
Professional and great knowledge of Fabrics, they helped me a lot for Fashion projects. The best you can expect! Super RECOMMENDED!! ð
Thank you Fabric-House. I will order again as soon as possible.
2023幎5æ15æ¥
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Fabric House.com ããã®åç
Dear Matteo,
Thank you so much for your feedback! We're happy to hear that you had such a positive experience with our showroom and team.
We look forward to serving you again soon! If you need anything else, just let us know. ð
Fabric House Team
Make sure you get the right tracking number.
I ordered some fabrics 2 weeks ago. Hasn't arrived yet, and when trying to contact them about tracking number, they keep pushing me from one customer service representative to another. One of them gave me an invalid tracking number, so I'm confused if I have been scammed out of my money, or are they just super-lame on customer service.
Update: Finally got the right tracking number, and figured out that the courier had just decided not to leave me any note when tried to deliver. So, not a scam, but customer service is lazy to send exact information.
Update2: As I finally received my order, the quality of fabrics and packing was really good, and as the responsible person of their customer service had returned from her holiday, she has made all the efforts to make things right and nurtured my feelings. So, in the end the biggest problem was DHL and their employee, who thought that they don't have to leave any note after failed attempt to deliver (if they even tried to actually deliver).
2023幎4æ11æ¥
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Fabric House.com ããã®åç
Hi there!
Thank you for sharing your experience. Weâre glad to hear that you finally received your order and that the quality of the fabrics met your expectations. We sincerely apologize for the initial inconveniences regarding the tracking number and the communication with our customer service.
We are constantly working to improve, and your feedback is invaluable to us. If you need any further assistance or have questions about your future orders, please donât hesitate to reach out. Weâre here to help!
Thanks again for your understanding, and we hope to see you again soon!
Best regards,
Fabric House Team
The search function doesnât work atâŠ
The search function doesnât work at all.. and the worst thing is when I ordered some samples the total amount was 0 so I guess they offered samples free of charge but I was charged EUR20 without any notice until after I pressed âplace orderâ button!! If thereâs any charge they should have shown that on the cart instead of not mentioning that before we place order! I checked their sample policy it also doesnât mention about the EUR20! Thatâs like cheating!
2022幎2æ18æ¥
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Fabric House.com ããã®åç
Thank you for bringing this to our attention. We're truly sorry for the confusion regarding the search function and the sample order. Our intention is to provide clear information about all charges, and we apologize for any misunderstanding.
We appreciate your feedback on the sample policy, indeed we have worked hard on our website to make communication clearer.
Hope to see you soon!
Fabric House Team
Very professional and wonderfulâŠ
Very professional and wonderful fabrics, I ordered some free samples and they arrived from Italy terrifically quickly. Very impressed.
2021幎2æ3æ¥
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Fabric House.com ããã®åç
Thank you so much for your kind words! We're happy to hear that you had a positive experience with our fabrics and that your samples arrived quickly.
We look forward to serving you again in the future!
Fabric House Team
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