Hewer Facilities Management Ltd レビュヌ 

299
•
TrustScore 5段階評䟡の5

4.9

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5぀星のうち5の評䟡

Excellent customer service from ESTELLE after weeks/month(s) of being messed around. Estelle sorted out my query promptly and efficiently. Also had such a friendly manner - this is really needed for a... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Ryan Gough was absolutely brilliant. He came out to fix my gas leak and was so friendly, helpful and professional from start to finish. He explained everything clearly and made what could have been a... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The Hewer’s team installed our heatpump a couple of weeks ago. Very skilled and polite team, worked with us and considerate to our needs. Installation went seamlessy and very pleased with the resul... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I can’t thank Dave Frances enough for going above and beyond to help me! ❀ I hadn’t even booked a service - I was simply enquiring to see if he was able to take a look at my boiler pipe, which ha... もっず芋る

䌁業が回答したした

䌁業情報

  1. 暖房蚭備斜工請負業者
  2. ガス蚭眮サヌビス
  3. 電気工
  4. 配管工

圓該䌁業による蚘述

The Region's Leading Facilities Management Company. Providing Domestic Gas Servicing, Maintenance & Boiler Installation. Commercial Gas Services. Mechanical & Electrical Services and Renewable Energies. We have a manned Call Centre 24/7, 365 days a year.


連絡先

4.9

優良

TrustScore 5段階評䟡の5

299件のレビュヌ

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4.9

すべおのレビュヌ

(299)

過去12か月のレビュヌ数: 62ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Ryan gough was amazing 🀩 literally


Ryan gough was amazing 🀩 literally amazing the state of my old boiler was absolutely disgusting , it took him a while to get it off the wall . He loved my dogs and I can say now my Gsds don’t like men really , he even tidied up after 10/10 if I could give higher I would Thankyou Hewer but Thankyou to Ryan brilliant job done lynne 😊 immaculate job done 😊

2026幎3月5日
自発的なレビュヌ
Hewer Facilities Management Ltd ロゎ

Hewer Facilities Management Ltd からの回答

Thank you so much for taking the time to write us a review, your kind words will be passed on to Ryan, Many Thanks Hewer

5぀星のうち5の評䟡

Ryan gough was very polite got the job


Ryan gough was very polite got the job done and cleaned up the mess . Very happy with my new boiler.

2026幎2月19日
自発的なレビュヌ
Hewer Facilities Management Ltd ロゎ

Hewer Facilities Management Ltd からの回答

Thank you so much for taking the time to write us a review, your kind words will be passed on to Ryan, Many Thanks Hewer

5぀星のうち5の評䟡

Broken boiler

I had the pleasure of meeting 3 employees due to loss of heating and each team member was incredibly polite and more than happy to explain to me what was going on. Everyone genuinely cared about helping my family home and Mohammed Rahim conducted the final visit and with his expertise he managed to get heat back in my home. They are a credit to the company and I couldn't be happier with their service

2026幎2月12日
自発的なレビュヌ
Hewer Facilities Management Ltd ロゎ

Hewer Facilities Management Ltd からの回答

Thank you so much for taking the time to write us a review, your kind words will be passed on to Mo, Many Thanks Hewer

5぀星のうち5の評䟡

Alex and Gregg did a heat pump service


Alex and Gregg did a heat pump service for me. Very knowledgeable guys. The y corrected all faults ans balanced the system. First class service!

2026幎2月10日
自発的なレビュヌ
Hewer Facilities Management Ltd ロゎ

Hewer Facilities Management Ltd からの回答

Thank you so much for taking the time to write us a review, your kind words will be passed on to Alex and Gregg, Many Thanks Hewer

5぀星のうち5の評䟡

Great customer service

Great customer service, especially the young lad. Would definitely recommend this company.

2026幎2月6日
自発的なレビュヌ
Hewer Facilities Management Ltd ロゎ

Hewer Facilities Management Ltd からの回答

Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer

5぀星のうち5の評䟡

I had an apprentice

I had an apprentice, Alfie Evan’s and working with him I’ve realised he can be left alone and he is very trustworthy and great at his job. He is very respectful towards customers and has a great work ethic. One of the best apprentices I have ever had.

2026幎2月6日
自発的なレビュヌ
Hewer Facilities Management Ltd ロゎ

Hewer Facilities Management Ltd からの回答

Thank you so much for taking the time to write us a review, your kind words will be passed on to Alfie, Many Thanks Hewer

5぀星のうち5の評䟡

Failsafe Plan-Boiler Service

As part of the Failsafe Plan, Grenville carried out our annual boiler service today.

As usual, all was done professionally and politely, with no issues identified.

Thank you Hewers!

2026幎2月4日
自発的なレビュヌ
Hewer Facilities Management Ltd ロゎ

Hewer Facilities Management Ltd からの回答

Thank you so much for taking the time to write us a review, your kind words will be passed on to Grenville, Many Thanks Hewer

5぀星のうち5の評䟡

Heating issues.

After having no heating for over 36 days, Kenny was sent as a lead engineer to find what was the issue was.

It was evident that his knowledge and experience as a engineer are second to none and he resolved the issue smoothly. Filling me with confidence that when he left i knew I would have working heating and hot water.

A very friendly and polite person, I will 100% be recommending him to anyone that has boiler issues in the future.

Thank you so much.

2026幎1月26日
自発的なレビュヌ
Hewer Facilities Management Ltd ロゎ

Hewer Facilities Management Ltd からの回答

Thank you so much for taking the time to write us a review, your kind words will be passed on to Kenny, Many Thanks Hewer

5぀星のうち5の評䟡

Helpful

Helpful! Knew what he was doing and got the job done quickly!

2026幎1月20日
自発的なレビュヌ
Hewer Facilities Management Ltd ロゎ

Hewer Facilities Management Ltd からの回答

Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer

5぀星のうち5の評䟡

Our dogs had chewed the cable to our


Our dogs had chewed the cable to our air source heat pump. Gregg came out and was very efficient and explained everything! We will be using them again in the future and recommending 100%.

2026幎1月12日
自発的なレビュヌ
Hewer Facilities Management Ltd ロゎ

Hewer Facilities Management Ltd からの回答

Thank you so much for taking the time to write us a review, your kind words will be passed on to Gregg, Many Thanks Hewer

5぀星のうち5の評䟡

Old Post Office, annual service.


Friendly receptionist when I got the date wrong!
Engineer came on time, did the job, explained what he had done, spotted and put right an additional minor fault.
Friendly and polite.
What more could I want?

2026幎1月7日
自発的なレビュヌ
Hewer Facilities Management Ltd ロゎ

Hewer Facilities Management Ltd からの回答

Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer

5぀星のうち5の評䟡

Thankyou so much Darren spragg for


Thankyou so much Darren spragg for coming out to help us late this evening, he drove an hour to help us because we had a spraying radiator! He was really helpful and explained a lot to us, Thankyou again Darren for your excellent customer service!

2025幎12月29日
自発的なレビュヌ
Hewer Facilities Management Ltd ロゎ

Hewer Facilities Management Ltd からの回答

Thank you so much for taking the time to write us a review, your kind words will be passed on to Darren, Many Thanks Hewer

5぀星のうち5の評䟡

After trying to find a ground source


After trying to find a ground source heating engineer in our region we came across Hewer. From the very start they made everything very easy for us. They (Hewer and the engineer) were fantastic & we now have peace of mind that our boiler will be running as efficiently as possible. We have also made contact regarding further services for next year. Highly recommend ⭐

2025幎12月12日
自発的なレビュヌ
Hewer Facilities Management Ltd ロゎ

Hewer Facilities Management Ltd からの回答

Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer

5぀星のうち1の評䟡

Upsetting

The heating engineer who did the original assessment in October seemed completely clueless & his jokey attitude wore off very quickly, Unfortunately I went with the same company as it was expensive to get another engineer out from a different company, but I wished I had. The engineer cursed my Worcester boiler when he came back to do the work and didn't seem to know how to start. Luckily he had a 'student' Rick with him who calmed him down and started working. The bill was over £400 to switch a Google thermostat for a Hive. I will never contact this company again.

2025幎10月29日
自発的なレビュヌ
Hewer Facilities Management Ltd ロゎ

Hewer Facilities Management Ltd からの回答

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience fell short of expectations. We take professionalism very seriously, and the behaviour described is not reflective of the standards we aim to uphold. Your comments have been raised internally so we can review the situation and ensure improvements are made. A quotation was provided and accepted prior to the work being carried out, and the invoice reflected the agreed scope. However, we understand that when the overall experience is disappointing, this can understandably affect how the value of the service feels. We appreciate you bringing this to our attention, as feedback like this helps us improve. If you would like to discuss this further, please feel free to contact our team directly and we would be happy to help.

5぀星のうち5の評䟡

Prompt and professional

Perfectly on time and very professional. The engineer took the time to explain things to me and I was very happy with the boiler service.

2025幎11月10日
自発的なレビュヌ
Hewer Facilities Management Ltd ロゎ

Hewer Facilities Management Ltd からの回答

Thank you so much for taking the time to write us a review, your kind words will be passed on to Team, Many Thanks Hewer

5぀星のうち5の評䟡

Professional job done. Thank you.

I recently had the pleasure of having Mohammed attend to a broken boiler in my home, and I couldn't be more impressed. From the moment he arrived, he showcased exceptional professionalism and expertise. He quickly diagnosed the issue and efficiently carried out the repairs, ensuring that I was informed every step of the way. Mohammed's honest approach and commitment to quality work truly stood out; he made sure everything was functioning perfectly before he left.He’s a true professional and a genuinely a good person.
Thank you, Mohammed!

2025幎12月17日
自発的なレビュヌ
Hewer Facilities Management Ltd ロゎ

Hewer Facilities Management Ltd からの回答

Thank you so much for taking the time to write us a review, your kind words will be passed on to Mohammed, Many Thanks Hewer

5぀星のうち5の評䟡

Did not give up

Thank you so much Steve (engineer) for not giving up when a part failed in my boiler leaving us with no hot water and heating. When I needed to book it in Susan and Lynzi in the office worked hard to get me an appointment quickly and when I was off work. Steve was faced with our older system, that was causing some issues finding parts, but did not give up and we now have hot water and heating. Very grateful. I have had several jobs completed recently. Really good company.

2025幎11月11日
自発的なレビュヌ
Hewer Facilities Management Ltd ロゎ

Hewer Facilities Management Ltd からの回答

Thank you so much for taking the time to write us a review, your kind words will be passed on to the Steve, Many Thanks Hewer

5぀星のうち5の評䟡

Mitch attended for a smoke alarm


Mitch attended for a smoke alarm upgrade at my property. Explained thoroughly how all the new alarms work and had clear communication throughout what was happening. Hugely appreciated.

2025幎12月9日
自発的なレビュヌ
Hewer Facilities Management Ltd ロゎ

Hewer Facilities Management Ltd からの回答

Thank you so much for taking the time to write us a review, your kind words will be passed on to Mitch, Many Thanks Hewer

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