FAIRLING レビュー 

220
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TrustScore 5段階評価の3

3.2

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5つ星のうち1の評価

I had a very negative experience with this company. We joined on the promise to have the money back but once I made a payment and never received a refund. It seems they have arrangements to remove neg... もっと見る

5つ星のうち5の評価

Katharina hat uns wirklich einen tollen Service geboten. Sie besuchte uns auf der Messe in Hamburg und konnte sich sehr gut in unser Produkt hineinversetzen. Sie hat wirklich eine sehr schöne Kampagne... もっと見る

5つ星のうち5の評価

Wir haben eine Plattform gesucht, die uns dabei hilft, unsere Produkte und unsere Marke bekannter zu machen. Ein herzliches Dankeschön an die Mitarbeiter, die freundlich und hilfsbereit sind. Der... もっと見る

企業が回答しました

5つ星のうち5の評価

Seit dem Neustart unter neuer Leitung ist Fairling wirklich beeindruckend! Die Verbindung zwischen lokalen Händlern und Herstellern ist nahtlos. Ich liebe die Idee, dass Fairling die Brücke zwischen b... もっと見る

企業が回答しました

企業情報

  1. ダイレクト メール広告
  2. ・
  3. 衣料品店

当該企業による記述

We love diversity. We believe in the beauty of retail. And in the happiness that comes with offering unique and creative products to customers searching for something special out there. We put quality before quantity. And we celebrate conscious shopping in the era of fast consumption. We are FAIRLING. FAIRLING is one of the fastest growing startups in Retail Tech. We digitalize a fast changing market: analogue lifestyle fairs and trade shows. Using smart algorithms, we have created a platform that connects brands and stores with each other easily, fast and online.


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3.2

まあまあ

TrustScore 5段階評価の3

220件のレビュー

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3つ星
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3.2

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過去12か月のレビュー数: 1件

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5つ星のうち1の評価

This is an absolute waste of time and…

This is an absolute waste of time and money. And if you don’t get any contacts they make you feel like your brand is not good enough. We do well everywhere else and don’t need this belittling attitude.
Go and join a wholesale platform and use your money for whatever you need but don’t waste it on Fairling!

2023年1月19日
FAIRLING ロゴ

FAIRLING からの回答

Hi Antje,

We are ver sorry to hear that you are not happy with your membership experience!

When taking a closer look at your profile, we realized that you only posted very few advertisements throughout the 12 months period of your membership. Wholesale via FAIRLING works like a funnel: 1. awareness, 2. consideration, 3. purchase, 4. loyalty. Because of that it is very important that the platform is used actively to generate the best results. We usually recommend to send out at least 1 advertisement per month to your selected target audience. By doing so, you can make sure that shop owners fully get to know your brand and remain updated on your products.

Because of that and since you have not made use of your included Performance Calls to optimize your advertisements, we definitely see a lot of unused potential for your amazing brand in our network. Our Customer Success team is always here to help you with feedback and advice in terms of the advertisement content and strategy for the FAIRLING target audience to make sure that you can get the most out of your time with us.

In order to find a solution to your situation and to help you in using the tool more efficiently, please send us an email to: support@fairling.com. We will make sure to get back to you as soon as possible!

Kind regards,
The FAIRLING team

5つ星のうち1の評価

Participation in fairling has yielded…

Participation in fairling has yielded nothing.
We've been putting out a lot of time and effort.
The team and support is very willing, nevertheless we didn't have any revenue during a 2 year period.

Update 31-1-2023
We've been granted a 3-month extension. We are currently on a campaign run, hope we will get some win-win situations with retailers from Germany.

2022年12月14日
自発的なレビュー
FAIRLING ロゴ

FAIRLING からの回答

Hi team from Getekenddoorzusje,

We are very sorry to hear about your experience with our service and that your membership did not generate revenue for you.

When taking a closer look at your profile, we realized that you only posted 2 advertisements throughout the 2 year period. Wholesale via FAIRLING works - as in classic marketing - like a funnel: 1. awareness, 2. consideration, 3. purchase, 4. loyalty. Because of that it is very important that the platform is used actively to generate the best results. We usually recommend to send out at least 1 advertisement per month to your selected target audience. By doing so, you can make sure that shop owners fully get to know your brand and remain updated on your products.

Because of that, there is definitely a lot of unused potential for your amazing brand in our network. As we can see, you still generated a good number of interested shops in your dashboard, which can also be used for your sales campaigns. Our Customer Success team is always here to help you with feedback and advice in terms of the advertisement content and strategy to make sure that you can get the most out of your time with us. In order to find a personalized solution to your situation and to help you in using the tool more efficiently, please send us an email to: support@fairling.com. We will make sure to get back to you as soon as possible!

Kind regards,
The FAIRLING team

5つ星のうち5の評価

Amazing platform. Greatest team

We signed up with Fairling in October 2021 and after our first ad campaign, we managed to receive a bunch of messages asking about the product. Unfortunately due to many external issues, we were not able to squeeze the juice out of everything the platform has to offer as we were not consistent with our ads.
The team behind Fairling is super understanding and after speaking about our situation with them, they were very kind in allowing us to continue for 3 more months. This is prove that they truly care about their brands and stores and want them to do well.
In all honesty, one of the most dedicated teams I've had the pleasure to work with.

As an extra point, if Antonia ends up being your point of contact, you are in luck : )

2022年11月16日
自発的なレビュー
5つ星のうち5の評価

Tollen Service von Fairling

Katharina hat uns wirklich einen tollen Service geboten. Sie besuchte uns auf der Messe in Hamburg und konnte sich sehr gut in unser Produkt hineinversetzen. Sie hat wirklich eine sehr schöne Kampagne für SOXS geschaffen, in der alle Aspekte unserer Marke gut und deutlich zum Ausdruck kommen. Sie hat alle Vereinbarungen proaktiv erfüllt, und ihr Informationssystem gibt einen guten Einblick, wer sich wann und wo für unsere Marke interessiert.

2022年11月4日
自発的なレビュー
5つ星のうち5の評価

Very helpful team!

We are very satisfied with the cooperation with FAIRLING. The regular performance calls are very helpful, as they give us tips on how to make the ads even better. The platform is intuitive and user-friendly. In the end, what matters is that you invest enough time yourself in regularly placing ads and contacting retailers, otherwise no new contacts will be made. But that's also what they make clear from the beginning and always in the calls. We are curious to see what else will come up in the next few months. Thank you!

2022年9月1日
自発的なレビュー
5つ星のうち4の評価

Straightforward Platform & Helpful Team

We recently onboarded with FAIRLING and so far have found the platform easy to use and set up. We had an onboarding call with Jacqueline and then our strategy call with Susana, both who have been extremely helpful in showing us how to make the most of the platform. We have started advertising and have received profile visits, catalogue downloads and been added to potential customer's favourites. We will continue to follow the advice and hope to see the benefits soon. I have given 4 stars for now, the 5th star will come when we generate leads into sales.

So far we are very happy.

2022年8月25日
自発的なレビュー
5つ星のうち5の評価

Zetu Gratitude.

Hello Fairling.

We are super glad we made this decision. Antonia has been very helpful letting us know what we could do better to utilise the platform and her feedback has led to 3 interested shops and our first retailer purchase in Hamburg. We have a lot more work to do but we feel supported and not alone.

2022年8月5日
自発的なレビュー
5つ星のうち5の評価

I really enjoy working with Antonia

I really enjoy working with Antonia. She has a lots of knowledge about the marketing and working with the wholesale brands. And she is very focused on delivering the best experience for us as a brand owner.

She is always so resourceful.
I can learn so much from her.

2022年6月30日
自発的なレビュー
5つ星のうち1の評価

Leider nur rausgeschmissenes Geld - null Resonanz von Läden

Per Mail wurde ich von Fairling geworben und habe ein Sonderangebot für Start-Ups erhalten, was ich angenommen habe, da ich schon länger überlegt hatte, dort mitzumachen. 6 Monate Laufzeit zum vergünstigten (aber immer noch sehr teuren) Preis.

Der Kontakt ist freundlich und der Service ist gut, damit bin ich zufrieden.
Allerdings habe ich nicht eine einzige Kontaktaufnahme von einem Laden bekommen (mir wurden mind. 9 neue Händleraufträge prophezeit!) und ich habe auf der Plattform insgesamt nur sehr wenige Profilaufrufe. Das liegt definitiv nicht an meinen Produkten, denn diese finden bei meiner selbstständigen Kaltaquise, die ich unabhängig von Fairling vornehme, sehr großen Anklang.

Das Feedback von Fairling zu meinen Produkten, meiner Präsentation und meinen Werbeanzeigen dort ist durchweg positiv gewesen - ein Rätsel, warum es trotzdem keine Resonanz bei den "vielen aktiven Läden" auf dieser Plattform gab...

Ich bin wahnsinnig enttäuscht von Fairling, mir wurde so viel versprochen und es ist rein gar nichts passiert.
Es ist leider einfach nur rausgeschmissenes Geld!

EDIT: Auch in der zweiten Hälfte meiner Mitgliedschaft ist gar nichts passiert. Daran lag es also nicht, liebes Fairling-Team.

2022年2月17日
自発的なレビュー
FAIRLING ロゴ

FAIRLING からの回答

Hallo Mirjam,

Vielen Dank für deine Bewertung! Es tut uns zunächst einmal sehr Leid, dass du mit den (bisherigen) Ergebnissen deiner Marke auf FAIRLING nicht zufrieden bist!

Auch wenn wir bei der Auswahl der Marken auf unserer Plattform sehr kuratiert vorgehen, können wir leider die finale Nachfrage einer Marke nicht direkt beeinflussen. Wir sehen allerdings sehr häufig, das gerade die zweite Hälfte der Mitgliedschaft die fruchtvollere ist. Dies liegt daran, dass die Kaufentscheidungen der Läden (gerade auch in schwierigen Zeiten) sehr strategisch gefällt werden und mehrere Touchpoints entlang eines Anzeigen-Funnels benötigt werden, um vollends zu überzeugen: 1. Awareness, 2. Consideration, 3. Purchase.

Da du gerade erst bei der Hälfte deiner Mitgliedschaftszeit angekommen bist – und deine Marke sowohl vom Design als auch von der Story super zu den Resellern in unserem Netzwerk passt – wollen wir gerne nochmal gemeinsam mit dir über dein Profil und deine Anzeigen schauen, um alles weiter zu optimieren.

Vereinbare daher am Besten zeitnah einmal einen Termin für deinen kostenlosen Performance Call mit deinem Customer Success Manager oder melde dich gerne einmal bei unserem Support-Team (support@fairling.com). Wir sind uns sicher, dass wir gemeinsam eine gute Lösung dafür finden, wie du die verbleibenden 3 Monate deiner Mitgliedschaft nochmal effizient nutzen kannst, um wertvolle Kontakte zu sammeln.

Viele Grüße,
Das FAIRLING-Team

5つ星のうち2の評価

Wouldn’t recommend

As others have said, the onboarding process is fantastic but ultimately, Fairling was a waste of money for me. I had a couple of requests for samples but no sales, despite already having a fair number of international stockists from other platforms.

2022年1月19日
自発的なレビュー
FAIRLING ロゴ

FAIRLING からの回答

Hi Laura,

Thanks for your review – we are very sorry to hear about your experience.

As we can see from your dashboard, you received a couple of store contacts via FAIRLING throughout the last months. We are very sorry to hear that – despite your offered samples – the shops that got in touch have not ordered your product in the end. Unfortunately, we as a platform cannot influence the final demand that a brand will receive. However, we are always happy to assist our customers as best as we can to not only get connected to stores through their advertisement and profile set up but also to close the deals with potential sales contacts generated through us.

Please make sure to reach out to our support team (support@fairling.com) or your personal Customer Success Manager so that we can check your results and we can discuss how to handle the situation. We are sure that we can find a good solution together so that you can get more value out of your membership.

Kind regards from Hamburg,
The FAIRLING team

5つ星のうち5の評価

Very happy with Fairling so far...

Fairling provides a very userfriendly platform for business owners. The onboarding process and the customer service are amazing. I am a small business owner and sometimes it happens that I get caught up in my own world of writing about my products, that it is great when somebody reviews an ad for me and gives me tips & tricks and makes me aware of who my actual target group is. Annette Pflug is my contact person at Fairling. She is amazing and so helpful with guiding me along the way. And yes, everyone, who is a business owner knows, that people won´t buy a product after seeing it once in an ad. So, my results are getting better with every advertisment, because I know that it takes work and patience.

2022年1月15日
自発的なレビュー
5つ星のうち5の評価

Great experience so far

Great experience so far. Antonia Timm has been showing me how to use the platform and has great customer service skills, making me feel comfortable even when asking silly questions. I have been using this for a month and have not fully utilised it yet but have requests already.

2021年11月3日
自発的なレビュー
5つ星のうち4の評価

Very good customer success manager but no results

As part of a full-service package, I was looked after very professionally by the employee Antonia. Very friendly and reliable and in everything and with creative ideas and good teamwork. 5 stars for it.

Unfortunately, as a jewelry brand, after three months with 4 ads per week, I had no results and hardly any response in the visitor statistics. And that despite personal emails to some brands and free returns for first orders.

Perhaps the paltform is not the right choice for jewelry brands, but the price-performance ratio was not right for me and the investment was unfortunately not worth it.

I kindly received a welcome back voucher, as I said, the customer service is good.

2021年10月19日
自発的なレビュー
FAIRLING ロゴ

FAIRLING からの回答

Hi Petra,

First of all, we want to sincerely thank you for taking the time to write to us about your experience with us at FAIRLING. We highly value both our customers, for without them we would not exist, as well as their opinion and experiences about the platform and our service.


We are very sorry to hear that the results of your full-service package have not been as expected. Unfortunately, it is never possible to forecast the final demand for particular products in Marketing and Sales. However, our experts always try their best in offering the best service possible for our full service clients to make sure that sales are generated within the membership. In your particular case, we e.g. also proactively contacted stores from our network to introduce them to your brand besides managing your profile, advertisements and contacts.

As we had the possibility to discuss in our calls - and also as underlined by this process - you are still in the beginning of your wholesale journey and especially the first stores are often the hardest to get into, especially in tricky times. Once you gained some reputation and testimonials, fashion and design stores are easier to convince about a cooperation since the products are already familiar to the market. Even if the stores we contacted have not ordered yet, they might still be some valuable contacts for your sales process in the long-run (also including the 50+ profile clicks on your dashboard), and we would highly recommend to follow up on them at some point in the future.

We really hope that the guidance from our experts was still helpful and that you were able to gain some insights from us for setting up your general wholesale and sales strategy. Especially with optimized conditions, information material and mailing templates, we really hope that you will be able to close your first wholesale deals soon and we wish you all the best for your next steps. As a curated network we still believe in the potential of your jewelry brand - and we would be very happy to welcome you back at some point in the future to continue our valued cooperation.

Warm regards,
The FAIRLING team

5つ星のうち5の評価

Strategic call - Super helpful

We are Tayf Store and we had our Strategic call with Susana yesterday. The meeting was incredibly helpful and we felt taken care of. Susana reviewed all our materials, went through our profile, ads, and dashboard in order to provide us with a very comprehensive feedback. The Fairling team continues to be caring, friendly, and professional. The pro plan has already paid off for us :)

2021年9月29日
自発的なレビュー

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