Apos anotação negativa, a empresa resolveu o assunto de forma clara e justa para ambas as partes, algo que nunca me tinha acontecido numa compra de internet que correu mal inicialmente mas acabou bem.... ãã£ãšèŠã
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Falinas HomeÂ
Trustpilot ã«ã¢ã¯ã»ã¹ããŠããã ããããããšãããããŸããæ®å¿µãªããããã®äŒæ¥ã®ãŠã§ããµã€ããééãããããããã¡ãã«ã¬ãã¥ãŒãæžãããšã¯ã§ããªããªããŸãããã質åããããŸãããããé æ ®ãªããåãåãããã ããã
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Bravo a toute l'équipe vos avez bien résolu mon problÚme, encore merci a l'équipe qui m'a entiÚrement satisfait.....
Após a compra de um artigo, foi-me deditado dinheiro indevido na minha conta bancária de 43,95â¬. Fui contactada mais de 1 ano depois a indicar que fariam o reembolso, aguardei os 10 dia úteis e nada n... ãã£ãšèŠã
An update to my review that happened almost 2 years ago. A couple of days ago I was contacted by Rosa from Escalation Team by an email suggesting to refund the membership fees in amount of 62.13... ãã£ãšèŠã
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Ho acquistato un paio di birkenstock
Ho acquistato un paio di birkenstock
Il dubbio della Truffa mi Ú venuto in quanto non ho ricevuto alcuna mail di conferma per l'acquisto
Farò regolare denuncia
Attendo risarcimento immediato
2024幎4æ21æ¥
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Falinas Home ããã®åç
Salve Emanuela Busani,
Siamo spiacenti di leggere il suo commento.
La preghiamo di leggere l'e-mail che le abbiamo inviato da support@falinas.at in modo da poter trovare una soluzione.
Cordiali saluti,
Scott
Very good service if you know how to use itð
Company is very good with some missunterstand about membership. After all you can by good cheap stuff in good price.
2024幎4æ19æ¥
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Falinas Home ããã®åç
Dear marija pesovic,
Thank you for your review. We are glad that we could resolve the misunderstanding. Have a wonderful day.
Best regards,
Scott
Ordine matita arrivata ma con laâŠ
Ordine matita arrivata ma con la punta...senza punta. Annullo l abbonamento non richiesto
2024幎3æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Falinas Home ããã®åç
Salve Giuliana Canciello
Siamo spiacenti di leggere il suo commento.
La preghiamo di leggere l'e-mail che le abbiamo inviato da support@falinas.es in modo da poter trovare una soluzione.
Cordiali saluti,
Scott
L'acquisto che avevo fatto nonâŠ
L'acquisto che avevo fatto non rispettava l ordine ,mi sono messo in contatto via chat con Robot automatico,e ho risolto il problema avendo il Rimborso integro nei limiti 5-7 giorni andato a buon fine.
2024幎3æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Falinas Home ããã®åç
Gentile Giuseppe MILO,
La ringraziamo per la sua recensione. Siamo lieti di aver risolto il malinteso. Le auguro una splendida giornata.
Cordiali saluti,
Scott
Yo no tengo idea que compre ,soy deâŠ
Yo no tengo idea que compre ,soy de chile y hoy amanecà con un cobro en mi cuenta de $ 18750 ,y si pienso que es una estafa yo no he comprado nada ,soy una mujer que con mucho esfuerzo me gano mi dinero y ahà estoy desempleada y no me parece ni un chiste que de la noche a la mañana se me descuente dinero de mi cuenta un yo haberlo autorizado,tendré que bloquear mi cuenta porque por lo que he leÃdo nadie se hace responsable de esto
2024幎3æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Nati ladri
Lo stesso fattaccio della frode e con lâ inganno ti rubano i soldi sulla carta di credito. E senza saperlo ti accollano un abbonamento senza che lo sai, così resti fregato. Mi domando possibile che questi signori agiscono così da vigliacchi che nessuno delle autorità gli permettono di fare questo. Non comprate nulla sono dei criminali rubando le povere persone, sper che a questi inumani gli venga un colpo alle loro famiglie almeno serve per le lezioni . LADRONI
2024幎3æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Falinas Home ããã®åç
Gentile Mr Antonio Viceconti,
La ringraziamo per la sua recensione. Siamo lieti di aver risolto il malinteso. Le auguro una splendida giornata.
Cordiali saluti,
Scott
UNA ESTAFA Y UNOS CUTRES...SIGO PELEANDO POR MIS 240 EUROS
Es que a estas alturas no hay palabras para esta empresa Falinas - después de 1 año me sigan escribiendo por email diciendo que tengo que editar mis reseñas para conseguir mi dinero!! Devuélveme mis 240 euros - sois unos cutres!! Toda esta mala publicidad por 240 euro!!!! Impresiónate!!
Email de anoche:
Hola ,
Acabo de ver que has publicado una nueva crÃtica.
Mi función es redimir la situación pero desgraciadamente no parecéis dispuestos a cooperar.
Repito que no puedo reembolsar sin tener todos los 11 comentarios editados, al menos a 3 estrellas mencionando nuestros esfuerzos para hacer las paces. y más tarde, cuando reciba la cantidad s que ha recibido previamente, usted es libre de añadir una buena crÃtica.
Lo siento, sin las 11 revisiones editadas, no puedo ayudarte mucho, lo siento. me pondra en poblemas con la administracion. He hecho todo lo que he podido.
Espero que lo entiendas y te ayudes a recuperar todo tu dinero.
Tómate tu tiempo y hazme saber tu decisión.
Falinas
2024幎1æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Falinas Home ããã®åç
Hola Lisa
Lamentamos leer tu comentario.
Por favor, lee el correo electrónico que te hemos enviado desde support@falinas.com para que podamos encontrar una solución.
Saludos cordiales
Attention
Attention! This is a big fraud.Thanks good I read all of their 3 mails, after placing the order and paying, because otherwise I would not know that I became a VIP member (really do not know when this happend) and that they intent to charge me (I never gave the permission) 47 euro for this membership. And you can not cancell this membership right away, you need to wait for 24 hours.
Oh my good...this is crazy!!!
I just wander how this can be legal and how come after so many people complaining they can still work on line.
I never sign or saw anywhere while buying anything about VIP membership. Just after I bought something I got their mails....and this makes them legal I guess! It is a well thought fraud, that's what it is!
I asked them to cancel the membership and they cancelled my order also that I already payed and never asked to be cancelled.
They just do what they want, don't they and after they send you an email about it and they are covered with that, saying everything is legal and correct. I never had this kind of experience on line while buying cosmetic
Now I will be much more careful.
Update!
Today they wrote me they rufunded the money for the order they cancelled (16.30 euro) and that they want to inform me that they made a refund of 6.95 euro (not 16.30). I went to see my account and they did not refund me, they accredited 6.95 from my account without my permission. I had to move the money from this credit card to another account in the way that they can not take the money without my permission anymore. In the meantime they own me 6.75+16.30 euro now and all this lost time, because when someone steals money from your account, it is not a nice feeling!!!!
Right now they are asking proofs for this review and doing everything to put it away.
I think that many negative reviews should question this company, not the people that had bad experience.
2023幎4æ12æ¥
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Absolute scam
Absolute scam
I will keep writing everywhere
Customer service explained.
2023幎12æ21æ¥
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Falinas Home ããã®åç
Hi Course ,
We apologize for any frustration and inconvenience you've experienced. This is not the level of service we aim to provide, and we take your concerns seriously.
To address this issue, please contact our customer support team at support@falinas-home.com. with your specific details, including any order numbers or relevant information. We are committed to investigating this matter thoroughly and resolving it to your satisfaction.
We understand the importance of your concerns, and we appreciate your patience as we work to rectify the situation.
Thank you for bringing this to our attention.
Best regards,
Oliver
Hanno attivato senza la miaâŠ
Mi hanno chiesto scusa per il disagio e mi hanno rimborsato di 30â¬
2023幎12æ5æ¥
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Falinas Home ããã®åç
Hi Giada,
Thank you for your positive feedback! We're delighted to hear that you had an excellent shipping experience, and everything is in order. Your satisfaction is our priority, and we appreciate your support.
If you ever have more feedback or if there's anything else we can assist you with, feel free to reach out. We're here to ensure your continued positive experience with falinas-home.com.
Thanks again, and happy shopping!
Best regards,
Oliver
Le problÚme a été résolu enfin merciâŠ
Le problÚme a été résolu enfin merci beaucoup.
2023幎12æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Falinas Home ããã®åç
Hi Nour,
Thank you for your positive feedback! We're delighted to hear that you had an excellent shipping experience, and everything is in order. Your satisfaction is our priority, and we appreciate your support.
If you ever have more feedback or if there's anything else we can assist you with, feel free to reach out. We're here to ensure your continued positive experience with falinas-home.com.
Thanks again, and happy shopping!
Best regards,
Oliver
Ottima spedizione tutto ok grazie milleâŠ
Ottima spedizione tutto ok grazie mille Roberto
2023幎11æ25æ¥
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Falinas Home ããã®åç
Hi Roberto,
Thank you for your positive feedback! We're delighted to hear that you had an excellent shipping experience, and everything is in order. Your satisfaction is our priority, and we appreciate your support.
If you ever have more feedback or if there's anything else we can assist you with, feel free to reach out. We're here to ensure your continued positive experience with falinas-home.com.
Thanks again, and happy shopping!
Best regards,
Oliver
Una estafa en toda regla
Una estafa en toda regla
Es increÃble que existan webs asÃ.
Te cobran por una suscripción que no has hecho y luego cuando te dicen dispones de saldo y vas a comprar los productos suben de precio cuando introduces tu usuario y contraseña
Les contactas y se rÃen de ti
2023幎11æ23æ¥
Falinas Home ããã®åç
Hi Ignacio,
We apologize for any frustration and inconvenience you've experienced. This is not the level of service we aim to provide, and we take your concerns seriously.
To address this issue, please contact our customer support team at support@falinas-home.com. with your specific details, including any order numbers or relevant information. We are committed to investigating this matter thoroughly and resolving it to your satisfaction.
We understand the importance of your concerns, and we appreciate your patience as we work to rectify the situation.
Thank you for bringing this to our attention.
Best regards,
Oliver
Truffa trolley da viaggio
Ho acquistato un prodotto (trolley da viaggio) seguendo le istruzioni sul pagamento.
Mi sono ritrovato abbonato alla piattaforma salinas a 9.90 euro/mese...
Ho immediatamente (dopo 10 minuti) fatto disdetta scritta, immediatamente accolta.
Sono stato contattato dal Servizio di assistenza per un pronto rimborso dell'intera somma, e mi Ú stato confermato che tale procedura Ú in fase di risoluzione.
Attendo il buon esito della controversia.
Confermo che in data 04.12.2023 l'intero importo indebitamente riscosso...Ã STATO RESTITUITO con accredito sulla mia carta di credito.
2023幎10æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Falinas Home ããã®åç
Dear Franco,
We sincerely apologize for any confusion and inconvenience you've experienced with your purchase of the travel trolley. We appreciate your prompt action in canceling the subscription, and we want to address your concerns by providing further information about the membership concept, as outlined in our FAQ.
Our membership concept involves a subscription to the Falinas platform at 9.90 euros/month, providing exclusive benefits.
Regarding your cancellation, we acknowledge your written request after 10 minutes, and we are committed to resolving this matter. To assist you more effectively, we kindly ask you to check your email for any communication from us regarding the cancellation and charges. If possible, providing your order number or relevant details will help us locate your account and expedite the resolution process.
You can reach out to our customer support team at support@falinas-home.com, and we will work diligently to address your concerns and process any necessary refunds.
Thank you for your understanding, and we look forward to resolving this issue promptly.
Kind regards,
Oliver
Merci pour la commande qui a été trÚsâŠ
Merci pour la commande qui a été trÚs facile.
2023幎6æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Falinas Home ããã®åç
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
Top !!
Top !!! Não podia estar mais contente com a compra ð
2023幎6æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Falinas Home ããã®åç
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
Facile à utiliser
2023幎6æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Falinas Home ããã®åç
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
Satisfied with my purchase
2023幎6æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Falinas Home ããã®åç
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
Falinas Home ããã®åç
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
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