I suspect this company of being a scam. Items received don’t match description. They charge £8 “return handling fee” which is against UK consumer law. I still haven’t received a refund 2 months after... もっと見る
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レビュアーのコメントを見てみましょう
This company is a complete scam, ordered slippers that took weeks to arrive when they did they were crap quality and size. Started the refund process on 27th November and I’m still waiting Avoid at... もっと見る
I ordered a pair of pants almost a month ago and still havent received them. The tracking number shows they have been in the same spot, Woodridge IL since middle to end of August for whatever reasonin... もっと見る
I ordered a pair of pants and shorts. The shipping took about two weeks which was advertised as 5-14 days on the website. The material was good and the items were what I expected. Overall it has been... もっと見る
企業情報
当該企業による記述
Falour is an online store that specializes in selling outdoor tactical gear at affordable prices without compromising on quality. Our mission began with a passion for tactical gear and a desire to make it accessible to everyone. falour.com | .co.uk
連絡先
142 92nd St, Brooklyn, NY 11209, United States, 11209, Brooklyn, 米国
- service@falour.com
- falour.com
Falour からの回答
We are very sorry to hear that you are dissatisfied with our service. We take all feedback seriously and would like the opportunity to address your concerns and improve your experience. We apologize for any inconvenience this may have caused and appreciate your understanding. We look forward to assisting you and making things right.
Horrible customer service
I ordered pants, and when I finally received them, they were poor quality and not the size I ordered. Had several steps to return them, including emailing pictures. Literally, hundreds of emails, and arguing about a restocking fee, and excuses on why they can't refund me. After 5 months, I finally got 99% of my purchase refunded. A HORRIBLE "customer service" ordeal. Buyer beware, and proceed with caution.
2024年5月17日
自発的なレビュー
Falour からの回答
We sincerely apologize for the inconvenience and frustration you experienced with your recent order. Your feedback is extremely important to us, and we are deeply sorry to hear about the issues you encountered with the quality and size of the pants, as well as the challenges you faced during the return process.
We strive to provide the best possible customer service and are disappointed that we fell short in your case. As you mentioned, we have processed your refund according to the requirements, and we deeply regret any delays and the extensive communication needed to resolve the matter.
They don't answer expect you to take…
They don't answer expect you to take pictures and a video of the return hide the address and expect you to pay for the return and they charge a 20% restocking fee. I bought pants 36/34 inseam the waist was correct the length was at best a 32"inseam. Measured at 28" and noticed they do not address my concerns. Also, they didn't solve the problem they charged me for shipping then again to return them and 20% restocking, run ...
2024年5月15日
自発的なレビュー
Falour からの回答
Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused. Our team has already responded to your concerns via email. If you have any further questions or need additional assistance, please feel free to reach out to us through email, and we will do our best to resolve the issue promptly. We appreciate your understanding and support.
Buyer BEWARE
Buyer BEWARE! Scam Company... Ordered two items, and waited for over two weeks, while they were shipped from China...they were garbage, pants 8"too short, even though they were listed as a large 34"length. Quality is trash..and there is no response from them AT ALL for returns. Website shows BS photos of people in customer service, but that is non-existent. NYC address is also false... DO NOT BUY FROM THEM. I filed a dispute through PayPal and hope to get my money back...but not holding my breath.
UPDATE. I Received a reply from Falour acting as though they were willing and ready to accept my return and refund my money. Not the case. I again tried to contact them by email on their website, And try to go through the refund procedure on their website… Both of which dead ended in being kicked out of the system
Attempts to contact them on their Customer service phone Line listed on their website, always ring forever and then disconnect.
My dispute continues through PayPal
2024年5月16日
自発的なレビュー
Falour からの回答
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and disappointment you've faced.
We take our customers' feedback very seriously and strive to provide high-quality products and excellent service. We regret that the items you received did not meet your expectations regarding quality and sizing.
Regarding the delay in shipment and the issue with returns, we are committed to resolving this for you. Please contact our customer service team with your order details, and we will promptly assist you with the return and refund process.
Never use this company
Never use this company! The shoes took about a month to come and now they are wrong they won’t respond to my email to give me a shipping address to send them back. Scammers!
2024年5月1日
自発的なレビュー
Falour からの回答
We are sincerely sorry to hear about the issues you encountered during your shopping experience. Your satisfaction is of utmost importance to us, and we deeply regret not meeting your expectations. Regarding the delay in receiving the shoes, we apologize for any inconvenience caused. This does not align with our service standards, and we are committed to taking appropriate measures to rectify these issues and prevent similar occurrences in the future.
Fraudulent company
Fraudulent company, posing as a UK company but clearly aren't. Trousers shipped from China to my surprise, sizings are random and trousers didn't fit. Asked to return for refund to China giving excuses about their 'UK warehouse as issues'. Used PayPal for their 'buyer protection which after many weeks of waiting they have reused my dispute. Really not happy, and lost a lot of money....!
2024年5月11日
自発的なレビュー
Falour からの回答
We sincerely apologize for the inconvenience you've experienced. Ensuring our customers' satisfaction and trust is of utmost importance to us.
We understand your disappointment with the shipping origin and sizing inconsistencies. Rest assured, we take these concerns seriously and are working diligently to address them.
AVOID THIS "COMPANY"
This is not a legitimate company. The quality of their clothing is terrible and nothing like what you see in the advertisements. They also will blantenly lie to you regarding refunds and returns. I ordered something it was not as advertised and the return process went on for over 3 months. In the end they never refunded anything although they sent multiple emails saying they would and I had to launch a dispute with my credit card company to get my money back. On a positive note if you do launch a dispute you will most likely receive your money back, via credit from your credit card company, due to the fact that this company won't respond when questioned by the outside entity conducting the dispute. I highly suggest you NEVER purchase anything from this company.
The reply that they place at the bottom of this review ironically looks similar to the multitude of replies they have made to all the other one star reviews. Based on the experience I have had with this company and the amount that they lie I would say that any 5 star reviews for this company are fake and self generated by the company itself. Also, they did not refund my money. They have been saying for a month that they have and just to wait for the bank. After I launched a dispute with my credit card company the credit card company settled in my favor due to the fact that SP Falour will not respond to them. They are illegitimate and a scam.
2024年5月6日
自発的なレビュー
Falour からの回答
We sincerely apologize for the inconvenience you experienced with your recent purchase. Your feedback is invaluable to us, and we're deeply sorry to hear about the discrepancy between the advertised product and what you received.
We have processed your refund, and it has been credited back to your account. Please kindly check your account to confirm receipt. If you have any further questions or need assistance, feel free to reach out to us. We apologize once again for any inconvenience caused and assure you that we are continuously working to improve our service quality to provide you with a better shopping experience in the future.
Do not buy from the Website
Return policy is not worth the paper it is written on. Being informed they no longer have a uk warehouse and all returns are now sent back to China.
Communication is very difficult to resolve the matter. They like to apologise without resolving the issue.
2024年5月10日
自発的なレビュー
Falour からの回答
We are truly sorry to hear about your experience with our return policy and the challenges you've faced in communication. This is certainly not the level of service we aim to provide, and we apologize for any inconvenience this has caused you.
We understand how important a smooth return process is, and we are actively working to improve our return procedures. Regarding the change in our warehouse location, we apologize for any inconvenience this may have caused. We are committed to making the return process as seamless as possible for our customers.
Ordered Trousers by size availabilty on…
Ordered Trousers by size availability on the website 36W 36L trousers arrived labeled XL I measured the leg at 31" and the waist at 38" I tried on too large in the waist and 5" short in the leg.
Requested a return label and refund advised by Falour XL was the correct size clearly not.
Still awaiting by reading all the other reviews its seems the only way of getting my money back is a bank charge bach
Cherletans!
2024年5月7日
自発的なレビュー
Falour からの回答
First and foremost, we apologize for the inconvenience you’ve experienced with your recent purchase. We understand that receiving a product in the wrong size can be frustrating, and this is not the level of service we aim to provide.
Regarding the sizing issues you mentioned, we will immediately look into the matter to ensure that you receive the correct item. If you need further assistance, please do not hesitate to contact our customer service team.
Once again, we apologize for the inconvenience. We appreciate your feedback and are committed to improving our services.
Scammers and chancers
Shoe ordered were massively oversized. Asked for an exchange to which the offered a 30% compensation as they couldn't accept returns. After lengthy email chain they told me the UK warehouse had shut down and I would have to return item to China and take a 20% hit as a restock fee. I agreed they came back with there is also a customs fee. and so on. As of 01/05/24 nothing has been resolved have asked my bank to do a charge back.
2024年4月29日
自発的なレビュー
Falour からの回答
We sincerely apologize for the difficulties you've encountered with your recent shoe purchase. We understand your frustration regarding the return and restocking fees, as well as the impact of the customs fee. We want to assure you that we are actively working to resolve your situation as quickly as possible.
Your experience is important to us, and we are committed to finding a solution that meets your expectations. We are currently in the process of reviewing your case and will follow up with you directly via email to provide a satisfactory resolution.
Great customer service.
It's a pleasant shopping experience! I was not sure about the size of pants, so I contacted the staff before placing the order, and their Falour team provided me with sizing recommendations. I received the pants about a week after ordering! Awesome, the pants fit me perfectly and the quality is great. Highly recommend ordering from here.
2024年4月5日
stay well away undersized Chinese…
stay well away undersized Chinese sizes.
And won't except return's till I made up that my daughter had 60,000followers on Facebook and I would review them on there.
And then they wanted me to send the trousers back to China. Stick with Next u can't go wrong.
2024年4月27日
自発的なレビュー
Falour からの回答
We apologize for any issues you encountered during your shopping experience. We have reached out to you and are handling your order and return request. We will make sure your concerns are addressed, and we will work towards a resolution that satisfies you as soon as possible.
These pants are amazing
These pants are amazing! The style and comfort are the best. The deep pockets and adjustable waist are great. Shane from customer service was super helpful and quickly answered my question.
2024年4月11日
Shocking customer service,
Shocking customer service,
Trousers arrived but are oversized to what they state, Ordered 36" waist & was sent 2 pairs of XL & 2x pairs 2XL (on tags) but the bags all have little 36 stickers on them, problem is the company customer service is absolutely shocking, will not deal with an exchange, had several emails part replied to several times until they stop replying without a solution, will not answer the phone & no longer reply to emails, Going to speak to bank regarding a chargeback as goods not as described,
2024年4月23日
自発的なレビュー
Falour からの回答
We sincerely apologize for the issues you experienced with your purchase. We have reached out to you via email to resolve this matter. Please check your inbox for our message and let us know how we can assist you further. We are committed to ensuring your satisfaction. Please do not hesitate to contact us with any other concerns or questions.
Refunds are not a thing
Wouldn’t even give them one star they told me I couldn’t get a full refund because they couldn’t find my order so we’re only going to give me 30% but then without me giving any details somehow found my order to process the refund… absolute scam
2024年4月23日
自発的なレビュー
Falour からの回答
We apologize for the issues you experienced during your shopping experience. We understand your concerns and are committed to providing the best service possible. Our team has already been in touch with you to resolve the matter. If you need any further assistance, please feel free to reach out to us.
The pants are well made and the size…
The pants are well made and the size matches what is specified on their website. Furthermore, my delivery arrived on time and safely. Excellent, I'll purchase more.
2024年4月15日
Customer service unresponsive
I purchased some pants from this site and they were too small. I’ve tried numerous times to call and when I do it rings multiple times and then hangs up. I’ve tried email, chat and still can’t get problem resolved. Not sure what to do next.
2024年4月6日
自発的なレビュー
Falour からの回答
We sincerely apologize for the inconvenience you experienced with the sizing of the pants you purchased from our website. Our staff has provided you with a contact email, and we are ready to assist you promptly. We are more than willing to offer you an exchange service to ensure you receive the correct size and have a satisfactory shopping experience.
Please reach out to us via email, and we will swiftly address your concerns and arrange for an exchange. We apologize once again for any inconvenience caused and look forward to resolving this matter for you as soon as possible.
Falour からの回答
We understand the frustration of eagerly awaiting its arrival. We have verified that your order is still in transit and have sent you an email containing the tracking number. You can use this tracking number to monitor the status of your shipment.
If you have any further questions or need additional assistance, please feel free to contact us. We are here to assist you and ensure the smooth delivery of your order.
Thank you for your patience and understanding.
Site listed w l sizes product received…
Site listed w l sizes product received wasn’t even close deceptive
2024年3月26日
Falour からの回答
We sincerely apologize for any disappointment you experienced upon receiving your product. We have noted your feedback and taken immediate action. Our staff has already reached out to you to better understand the issue and find a solution to ensure your satisfaction with our service.
Takes too long to get products
Takes too long to get products. I still haven't received my package yet.
2024年3月26日
Falour からの回答
We apologize for any inconvenience caused by the delay in receiving your package. Our team has already reached out to you via email and we've confirmed that your package is still in transit within the normal shipping process. Rest assured, we will continue to monitor the progress closely and expedite updates from the shipping carrier.
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