Family Dollar レビュー 

I had a great experience at the Family Dollar in Pecos Texas, the clerk Beatrice was able to help me out. Very nice experience. Very organized store.

⭐️ One Star: Unacceptable Manager Conduct During Return

I am writing this review regarding my very poor experience at the Family Dollar store located at 200 E Pleasant Valley Blvd, Altoona, PA.
I went in to return a recently purchased defective can opener (poor product quality) with the receipt. The store manager on duty, Kelly, was immediately confrontational and unprofessional.
She refused to honor the return, claiming the item was "10 years old" and openly accused us of not purchasing it at that store, essentially calling my father a liar. She refused to help despite the valid proof of purchase.
The situation was only resolved when a second family member intervened and firmly insisted she follow the store's own return policy. Manager Kelly then completed the transaction silently.
A manager should not make a simple return an insulting personal confrontation. I hope Family Dollar addresses this manager's behavior and customer service skills immediately.

1908 Cleveland Ave NW, this store is good for what it is but a lot of the times they are out of stock.

When I went to the register to purchase my items the Kit Kat rung up as $1.75 although the price labeled it as $1.25. I informed the cashier the discrepancy and she went to verify it for herself and she saw what I said was true. She told me they’re constantly changing pricing and that it was missed, in a rude frustrating way. I told her she has to honor the price that it’s listed for and she told me she doesn’t have to and that she can’t, maybe the manager can. The manager came and told me she doesn’t have to honor the price listed but this one time she will as a favor. I informed her that in the state of Virginia a business is legally obligated to honor a price displayed on a consumer item if the price is posted at or near the item or if the price was advertised and the business does not have a clearly stated quantity limitation in the advertisement. She then began yelling and cursing at me and told me I was being an a$$h0le and b!t(h in Spanish little did she know I speak Spanish too and I told her in Spanish she better watch what she says. For her to be a manager and conduct herself like this was totally unacceptable and unprofessional although I don’t expect top-tier one customer service from family dollar. I definitely don’t expect to be cursed out simply because a discrepancy with the price. Although I definitely will not shop at Family Dollar she needs to be reprimanded and trained better because it could’ve turned into a worse situation with another customer. not everyone thinks rationally like I do. For her own good she needs to conduct herself better.

I went in the Family Dollar on Highway 42 today on Sunday and I bought a football that was marked $12. It rang up $15. The cashier said I’m not allowed to change the price if they change the price in the store there’s nothing I can do I said it, but the football was marked $12 so she called the manager. The manager said I cannot change. The price is ringing up $15. That’s what it cost. I said the box is $12. She said I can only refund your money that’s all I can do. I cannot sell you the football for $12 even though it says $12 so everybody watch out the Family Dollar on Highway 42 in Rex Road. They are marking up their prices when you get to the register be careful

pathetic. and the so called Family Dollar management in and around Anderson, SC is worse than the $1 company name, irregardless of a person’s financial hardship on the line. STAY AWAY!

How is this place even open? Why do they keep building more stores when they can’t even get people to work at the ones they have. This whole franchise is a joke. They only hire the dumbest rudest laziest people ever because they don’t pay shit. Everything they sell is outdated and broken. It’s funny at this point that people go to a place as cheap and rip off as this

Young man nice; old lady supervisor was rude to me would not give me original receipt back even though I told her I was buying & returning for a business.

I went to Family Dollar to return a coffee pot. The coffee pot was cheap and defective. Ms Jackie the store Manager,promptly refunded my money,without the 1000 questions,of why?(this was a while back)...Ms Jackie is always polite and respectful to customers. Ms Jackie appears to genuinely care about the customers, the employees,and the store. I will refer friends and relatives to this Family Dollar....#10226(Store Number). Have a Blessed Day!

I visited the family dollar store on market street in pottsville pa. I observed a customer taking a lot of candy and leaving the store.(there was no cashiers up front). I told an employee jerry that the guy just took a handful of candy and left. He said to me he's probably on drugs and needs a sugar fix. The next day the guy approached me and said thatthe cashier jerry said I accused him of stealing and doing drugs. So I approached the manager and she told me she gave my name to him. I told her that's the thanks I get for helping the store after being a day to day customer. I told crystal I was no longer coming to the store and she said good. She said she wasn't having anyone coming into her store yelling at her. To me if she wouldn't have mentioned my name there would be no problem. As of today I am seeking a lawyer on the company for compensation for the employees for putting me in physical harm by mentioning my name. I loved shopping there till Saturdays incident.

Bought a roll of Scotch tape, which was clearly marked on the shelf for $1.00. Cashier charged me $3.50. When I brought this to her attention, expecting her to refund the difference immediately or at least to credit and re-run the transaction, she acknowledged the mistake but told me I would have to wait till she finished with the other customers behind me, she could not refund cash, and it would take 7-8 business days to refund my card. She knew I wouldn't want to wait. I was so angry, I Ieft, vowing never to darken their door again. It's a shake-down joint! Family Dollar at 2017 S Broad St, Winston Salem, NC. Avoid it like a swollen raccoon carcass.

I bought a fan put it together it didn't work it was to late to return it so I bought a box fan that was cheaper at menards. I took fan back to family dollar next day after work they wouldn't refund my money only gave me a return why would I want another one. I already spent more money on a better fan that works. Now I got a unopened fan from them that I dont want they just lost a customer.

First if they negative stars I would rather use that because 1 star is even too much credit for this poorly run organization and its staff.
I happened to go into the store today at 1425 W. Morse Ave in Chicago, of which we frequent a lot during the month for dry goods, cleaning supplies and other various items.
During my visit to the store today (07/03/2025) I happened to stop in for some dry goods, and went directly to the check out line (of which was long as usual, due to lack of proper staffing and checkout infrastructure. I happened to be on my phone ( not great as some may see it) but I just so happened to receive a most important call right prior to getting into line at the checkout. In stepping up to get checked out my conversation on the phone with person on the other line was getting a little elevated in tone, and so the young lady (employee for FD) was standing behind the counter working on something (other employee was checking me out) when your employee with her back to me for she was occupied doing something behind the counter must have thought my private conversation with other party on my phone, that I was speaking to her or about the store. When in fact was not true at all, and so she turns around and starts to lecture me now, and I stated directly back with level tone " Excuse me but I am not speaking to you or anyone here" so please leave me alone response and she kept it up like she was trying to engage me for some reason, not sure why, and so upon completion of my purchase as I was about to exit the store, she really started to lay it on and stated " some people come in here and act all privileged", and some other words, and then she came on very strong, and stated to me directly " don't ever come back to this store, and keep your white ass out of here" and your not welcome here"

I suggested after that comment, she might wish to be careful for it could possibly jeopardize her employment with the company.

Had, she simply stated after my original comment of I was not talking with you, and clearly she could see on was on the phone, maybe a more appropriate response might have been to say, I am sorry, excuse me and went about here work, but no she had to start coming on strong with her words of total disrespect and making a scene for all to see.

This is not acceptable at anytime in any business anywhere in the US, we should not allow this to happen as companies, and should not tolerate this behavior or should I say lack thereof business behavior at anytime. She I would not believe have the power to suggest I am not welcome, nor should ever return to the store. I would like to mention never during this interaction did I ever raise my voice, and or disrespect her person, and of course her race or gender.

Just for FYI here I and now my wife use to work for this company many years ago, and we managed one of the largest stores in Chicago for the company. I would like to say we turned in tremendous results in all categories for the company, and I can assure you my now wife (was my asst. mgr at the time) would never tolerate any type of this behavior and in the event it ever took place that staff person was pulled off the floor immediately, and reprimanded accordingly. If anyone would have acted out in this manner like your employee did today, and talked to a customer like she spoke to me, she would have been terminated immediately and escorted from our store.

We as a nation have grown accustom to less than good service, less than professional courtesy, and for sure racial over tones, but we still continue to patronize certain business with our hard earned dollars, only to be treated and accept bad service.

We all need to demand accountability from these companies, whether it be Family Dollar, Walgreens, the local grocery store, Jewel Food Stores etc... It is not and should not be acceptable and some retraining and better supervision should be a must. Companies wonder why they are struggling to stay in business and or show better profits, but fail to see the problems are right in front of them from poor, untrained staff, to stores that look horrible and are not presentable.

Family Dollar stores are suffering in many locations, and will continue to suffer and close stores until the corporate management does what they should and get out into the stores, higher better middle management staffing, and do their jobs better to show that they care about the daily operations.

I will be sending a letter directly to the CEO of this company to alert him to all with hopes it may be a wake up call for this company to act accordingly.

P.S. If you wish to discuss with us how to grow your organization and make it a great place to work and profits increased more than you can imagine, feel free to respond to this posting by contacting us. We know how to run businesses and with great staff...
In the meantime think twice on spending here

I purchased a couple cans of CH Ground Coffee in May 2025. Hey, its not Starbucks but its drinkable if you're not fully awake. They charged tax on the item (which seemed suspicious, and sure enough the item is NY non-taxable when I checked). I tried to get a refund at the cashier, but I might as well have not bothered. I then posted the receipt 2x to the corporate website with no response. Why the company prefers minor overages to escalate like this is beyond me.

Wow did this place ever go downhill over the last few years? The last few times I went there, they were so rude. IDK whats going on with customer service these days. But its sad.

This store manager needs to be more involved the outside of this place is disgusting! Went yesterday there is a DEAD GROUNDHOG ON THE FRONT DOOR SIDEWALK!! Come on pressure wash the place clean the windows why does it have to be disgusting. Manager should be fired

rock bottom had a retail chain, it would be this dump. Walking into Family Dollar felt like entering a forgotten storage unit after a tornado. Shelves were half-empty or just plain trashed, with items scattered like a raccoon had a tantrum in every aisle. Nothing was where it should be, unless “organized chaos” is now a corporate strategy.

The staff? I’ve seen more energy and competence in a potted plant. One employee was loudly FaceTiming behind the counter while customers lined up like cattle, and when I dared to ask for help, they sighed so hard I thought they’d pass out. Sorry to interrupt your riveting conversation about absolutely nothing.

And don’t expect the prices to match the signs — apparently math is optional here. The place looked like it hadn’t seen a mop, a manager, or a functioning brain cell in months. I left feeling robbed of time, money, and dignity.

If you're looking to ruin your day, breathe in dust, and question humanity, Family Dollar is waiting. Bring low expectations — and maybe a hazmat suit.

I stopped at the Family Dollar in Federal Heights CO mid-morning. When I was at check out the women told me to have a nice day. I acknowledged her back by telling her the same. She did not make eye contact with me but instead she looked toward the ceiling and slightly rolled her eyes. Her body language told me that she didn't mean what she said. I was shocked to say the least. Please have a conversation with her. She is dealing with the public and may need more customer service training. Overall, prior to this visit I have never had any issues with employees at this location.

We went in got about $100 worth of groceries for our trip to New York City at the Gordonsville Family Dollar in virginia I had 3 six packs of Dr Pepper bottles and some other stuff for my daughter because she was throwing up we had to get her some medicine so we bought a can for her to throw up in and ask the lady if she could give us an extra bag said no and I said okay we'll just put our Dr Peppers and groceries and bags and I'll carry the bags out dump them in the trunk and use those for my daughter to throw up in and she refused on the Prejudice that my daughter is a female and throwing up in our car and I don't know why anyone would ever be prejudiced against me having a daughter and her being sick but this place is terrible I would not go here these people are pieces of crap

The family dollar in claymont on Philadelphia Pike . There is a man he is the manager. He is rude. Disrespectful and just doesn't care at all about the customer. Ive been to the store four different times an each time he was working the register. He was extremely loud on his phone the entire time cussing at whoever was on the phone. The entire store could hear him. The line was insanely long cause he wasn't paying attention to what he was doing. Too busy cussing on the phone about his baby momma an h
Child support. He was very rude . And we had tons of stuff no remembering that there's no bags. And he all but yelled at my sister cause she wanted to take the cart outside. Throwing it out there that he didn't care he is the manager n we don't know . Blah blah it's the one right next to food Lion .