I have collected from De Agostini in the past and I have been very satisfied with the overall service they provided, from the ease in signing up for a subscription to the help via email and the deli... ãã£ãšèŠã
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Process was simple and effortless. Initial orders were received quickly, My USS Defiant order seems to have stalled but am hopeful it will be shipped soon. Can not complain about the service or qualit... ãã£ãšèŠã
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I accidentally added the wrong ship to my cart. I then removed the incorrect ship and added the right one, before checking out. Of course, the wrong one, which was deleted, is the ship sent. Orderi... ãã£ãšèŠã
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Ich bekomme seit 1,5 jahren meine bauteile fÃŒr das aktuelle projekt USS ENTERPRISE NCC 1701 D. Es werden insgesamt 31 Ausgaben sein. Bisher lief alles reibungslos. Einzige was berstörend ist warum man... ãã£ãšèŠã
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WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
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I ordered a thing
I ordered a thing. The thing was shipped. The thing arrived today. The thing was well-packed and intact. I hate filling these out, if you couldn't tell.
2026幎4æ14æ¥
Fanhome ããã®åç
Hi Alex,
Thank you so much for your fantastic review! Weâre thrilled to hear youâre enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Iâm hoping that you do have it inâŠ
Iâm hoping that you do have it in stock. But the only thing I have a problem is that you take a double hold on the money for it. Also, it takes you long to pay it back.
2026幎4æ17æ¥
Fanhome ããã®åç
Hi Terrence,
Thank you so much for your fantastic review! Weâre thrilled to hear youâre enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
All went well thanks
2026幎4æ6æ¥
Fanhome ããã®åç
Hi Marc,
Thank you for sharing your thoughts! Weâre glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Happy days ahead building the future NASCAR #24!
Helpful associates and had my first order quickly!
2026幎4æ9æ¥
Fanhome ããã®åç
Hi Keith Johnson,
Thank you so much for your fantastic review! Weâre thrilled to hear youâre enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Beautifully designed and perfect replicas of the items they are selling
I have collected from De Agostini in the past and I have been very satisfied with the overall service they provided, from the ease in signing up for a subscription to the help via email and the delivery.
It was so long ago that the deals were attached to books in the news agents.
2026幎4æ17æ¥
Fanhome ããã®åç
Hi Rachael Clark,
Thank you so much for your fantastic review! Weâre thrilled to hear youâre enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Charged over a month ago, still no shipment, constant conflicting information
Iâve had a very frustrating experience with Fanhome and feel itâs important to share the full situation.
I was charged for my order on March 17, even though Fanhomeâs own policy clearly states that payments are taken 4â5 days before shipment. As of today, more than a month later, my order has still not shipped.
During this time, I have received multiple, conflicting explanations:
I was told the order would ship within 10 days
I was told all items were in stock
I was told items were still inbound
I was told there are warehouse delays
I was told they are moving to a new fulfillment partner
I was told dispatch is now starting
These statements contradict each other and do not match reality, since nothing has actually shipped.
On top of that, I have:
Received no confirmed shipment date
Received mostly generic/template responses
Had to repeatedly follow up just to get basic updates
Requested a refund, which is now âunder reviewâ with no timeline
At this point, Fanhome is holding my money without delivering the product and without providing clear or honest communication.
This is not just a delay. Itâs a failure to follow their own stated policies and a lack of transparency with customers.
I have already filed a complaint with consumer protection agencies and will also be pursuing a credit card dispute if this is not resolved immediately.
I strongly recommend being cautious before ordering, especially if you expect timely shipping or clear communication.
2026幎4æ17æ¥
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get the orders shipped little fasterâŠ
get the orders shipped little faster and the payments quicker like amazon.
2026幎4æ13æ¥
Fanhome ããã®åç
Hello Michael,
We are sorry to hear that your experience with our shipping and payment processing has not met your expectations. This is not the level of service we aim to provide. Your feedback has been shared with the responsible team, so improvements can be made and delays can be reduced in the future.
Kind regards,
Fanhome
I accidentally added the wrong ship toâŠ
I accidentally added the wrong ship to my cart. I then removed the incorrect ship and added the right one, before checking out. Of course, the wrong one, which was deleted, is the ship sent. Ordering from Fanhome is like using a dart board.
2026幎4æ13æ¥
Fanhome ããã®åç
Hello Joshua,Â
We sincerely regret that your experience with our services on this occasion has not been satisfactory.Â
We value your feedback, as it is important to us.Â
Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.Â
Kind regards,Â
Fanhome
Amazing products really helpful supportâŠ
Amazing products really helpful support team
2026幎4æ17æ¥
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Fanhome ããã®åç
Hi Harry Bunyan-Goodwin,
Thank you so much for your fantastic review! Weâre thrilled to hear youâre enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
ZuverlÀssig und stets um eine LösungâŠ
ZuverlÀssig und stets um eine Lösung bemÌht, die auch zum Erfolg fÌhrt. Sehr gute Kundenbetreuung.
2026幎3æ22æ¥
Fanhome ããã®åç
Hallo Martin,
Vielen Dank fÃŒr Ihre fantastische Bewertung! Es freut uns sehr, dass Sie Ihr Abonnement/Ihren Kauf genieÃen. Ihre UnterstÃŒtzung bedeutet uns viel, und wir freuen uns darauf, Ihnen weiterhin jeden Monat groÃartige Erlebnisse zu bieten!
Mit freundlichen GrÃŒÃen,
Fast Support and i like the assemblyâŠ
Fast Support and i like the assembly Models.
2026幎4æ17æ¥
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Fanhome ããã®åç
Hallo Maksim Kunz,
Vielen Dank fÃŒr Ihre fantastische Bewertung! Es freut uns sehr, dass Sie Ihr Abonnement/Ihren Kauf genieÃen. Ihre UnterstÃŒtzung bedeutet uns viel, und wir freuen uns darauf, Ihnen weiterhin jeden Monat groÃartige Erlebnisse zu bieten!
Mit freundlichen GrÃŒÃen,
In my experience it was easy to sign upâŠ
In my experience it was easy to sign up and get the model I have been wanting for quite some time.. The premium subscription is the best in my opinion..
2026幎4æ15æ¥
Fanhome ããã®åç
Hi Stephen,
Thank you so much for your fantastic review! Weâre thrilled to hear youâre enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Fanhome ããã®åç
Hi Claudia,
Thank you so much for your fantastic review! Weâre thrilled to hear youâre enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Nothing could be easier
Select your product everything else in the process for purchasing goes like clockwork, really easy to navigate
2026幎4æ15æ¥
Fanhome ããã®åç
Hi Simon,
Thank you so much for your fantastic review! Weâre thrilled to hear youâre enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Very easy and simple to Follow
2026幎4æ12æ¥
Fanhome ããã®åç
Hi John,
Thank you so much for your fantastic review! Weâre thrilled to hear youâre enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Fanhome ããã®åç
Hi Sean,
Thank you so much for your fantastic review! Weâre thrilled to hear youâre enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I try to build Lamborghini
I try to build Lamborghini
It is very disappointing hov this system works
They lost my package
They charge me again
No see my package
It's only second time and I have so much problems
I believe that all reviewers already created by Ai
2026幎4æ15æ¥
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Fanhome ããã®åç
Hi Lukasz!Â
Weâre very sorry that your experience with the collection hasnât been satisfactory. Weâd like to resolve your situation personally.Â
To effectively assist you with this issue, itâs essential that you provide your details by replying to the Trustpilot email we sent you. As soon as we receive them, weâll contact you right away to solve the problem.Â
Thank you for your patience.Â
Kind regards,Â
Fanhome
Fanhome ããã®åç
Hi Paul,
Thank you so much for your fantastic review! Weâre thrilled to hear youâre enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The chosen payment was PayPal and theâŠ
The chosen payment was PayPal and the initial authorization was charged to the credit card chosen in the PayPal checkout. The final payment however was directed to PayPal without the chosen credit card as the payment option. This caused PayPal to use my bank account as the default. Fanhome should not allow PayPal as a payment method if they cannot respect the payment method in full.
2026幎4æ14æ¥
Fanhome ããã®åç
Hi Anthony,
Weâre sorry to see this has been your experience with usâthis is certainly not our intention. Weâve shared your feedback with the relevant team so we can improve and reduce the risk of this happening again.
Kind regards,
Fanhome
Very quick and reliable
2026幎4æ11æ¥
Fanhome ããã®åç
Hi Frazer King,
Thank you so much for your fantastic review! Weâre thrilled to hear youâre enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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