Beware: They sent me an inferior diamond than what I ordered I ordered a specific lab-grown diamond with its IGI certificate number (LG727572151, 3.30 ct, oval cut, color E). They sent... もっと見る
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レビュアーのコメントを見てみましょう
Raj was super helpful. I was worried about shipping my family's diamond to him to be mounted but he reassured that all would be well. He let me know as soon as it had been delivered to ease my mind. H... もっと見る
Great customer service, worked with us every step of the way. Roger was patient and very accommodating through whole process, sometimes taking 3-4 calls a day from us and often answering the same que... もっと見る
I am thankful, amazed & very impressed with the awesome customer service & high quality jewelry of fascinating diamonds. I will certainly be talking about them with high praise! Thank you for putting... もっと見る
企業情報
Fascinating Diamonds について
当該企業による記述
Custom Jewelry Design
当該企業による記述
- We provide a modern online platform that allows you to create personalized jewelry pieces tailored to your preferences
- Lifetime Warranty
- We stand by the quality of our products with a lifetime warranty, ensuring long-term care for your jewelry.
- 30-Day Return Policy
- For customer satisfaction, we offer a 30-day return policy, allowing you to return or exchange or return the items within this period for a full refund
Lifetime Warranty
Fascinating Diamonds® commits to be the jeweler for life, forever taking care of your treasured diamond jewelry.
1.Checking the ring for loose stones and tightening them.
2. Ring cleaning polishing and Rhodium Re-dipping.
3. Replacing the missing tiny side stones which are pave or micro pave set.
連絡先
42 West 48th Street 16th floor, 10036, Manhattan, 米国
- 212.840.1811
- info@fascinatingdiamonds.com
- fascinatingdiamonds.com
4.5
優良
115件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 33％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Beware
Beware: They sent me an inferior diamond than what I ordered
I ordered a specific lab-grown diamond with its IGI certificate number (LG727572151, 3.30 ct, oval cut, color E). They sent me a DIFFERENT diamond with another certificate number (LG787659723, 3.35 ct) and of inferior quality to the one I selected and paid for.
They never notified me about the swap. If I hadn't checked the certificate numbers and measurements, I wouldn't have noticed.
They tried to substitute the product without my authorization. This is a bad business practice.
Check EVERYTHING when you receive:
· IGI certificate number
· Exact weight and measurements
· Compare the stone to the certificate
Don't just trust the invoice. Buying here is a risk.
2026年5月5日
Fascinating Diamonds からの回答
Hello Grace,
I 100% agree with you about not calling you about the diamond. We should have called you before setting the 3,35 ct E-VVS2 "(IGI # LG787659723). I'm sure there was something about the 3.33 E-VVS2 that attracted you which we missed. We did not intend to cheat you. We never have with any customer. Hence we sent a return label and issued a full refund ASAP.
We have made some changes in our process to ensure this does not happen again.
Regards,
Raj
Great Job
The product quality and the willingness of the team to hit an expected deadline exceeded expectations.
Thank you
RR
2026年5月6日
They tell the truth
2026年5月12日
Raja Was extremely helpful to make the…
Raja Was extremely helpful to make the purchase
just perfect. Thanks again Jerry
2026年5月5日
Raj was super helpful
Raj was super helpful. I was worried about shipping my family's diamond to him to be mounted but he reassured that all would be well. He let me know as soon as it had been delivered to ease my mind. He then created a gorgeous piece of jewelry that I will cherish the rest of my life. Great customer service from start to finish. I highly reccomend Fascinating Diamonds!!!!
2026年4月27日
Incredible Customer Service
So I had a lot of questions and Raj was so great to message me all the way through. Even checked back in and called to make sure I was completely satisfied! Amazing customer service truly. And we love our rings!!
2026年3月26日
I have not received them yet
I have not received them yet. You are jumping too fast for a review.
2026年3月20日
Raj always does a perfect job.
Raj always does a perfect job.
Totally trust this company and have done a lot of business with them over the years.
2026年3月3日
The ring I received is lovely
The ring I received is lovely! There was an error to my order and they adjusted the difference promptly to my account. I would highly recommend this company!
2026年2月5日
Great Purchase
Beautiful earrings and setting. Kind people that are always willing to answer questions.
2026年1月28日
Beautiful, Excellent Communication
Excellent, quick, effective communication. The ring I picked out came out even more beautiful than I expected.
2025年12月15日
Gift for my daughter/in-law
Raj was helpful and patient. Fascinating Diamonds was a pleasure to work with.
2025年12月17日
Love it!
Great product (five stone Asscher diamond ring), great customer service, arrived just in time for Christmas! The illuminated gift box was a super cool surprise, my wife is going to absolutely lose her mind.
2025年12月15日
STUNNING!!
The ring is absolutely stunning! Delivered as promised with a GIA CERTIFICATION. Beautiful presentation box. Can’t tell you enough how much I love my 5 stone princess cut anniversary ring. I will be referring you to my family and friends!
2025年12月11日
Customer service was excellent
Customer service was excellent. Received a call confirming the design and stone.
2025年11月10日
Absolutely beautiful earrings
Absolutely beautiful earrings. High quality and workmanship. Service was great. Dependable. Will definitely use again.
2025年11月11日
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