Fascinating Diamondsレビュー 

115
TrustScore 5段階評価の4.5

4.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Beware: They sent me an inferior diamond than what I ordered I ordered a specific lab-grown diamond with its IGI certificate number (LG727572151, 3.30 ct, oval cut, color E). They sent... もっと見る

企業が回答しました

5つ星のうち5の評価

Raj was super helpful. I was worried about shipping my family's diamond to him to be mounted but he reassured that all would be well. He let me know as soon as it had been delivered to ease my mind. H... もっと見る

5つ星のうち5の評価

Great customer service, worked with us every step of the way. Roger was patient and very accommodating through whole process, sometimes taking 3-4 calls a day from us and often answering the same que... もっと見る

5つ星のうち5の評価

I am thankful, amazed & very impressed with the awesome customer service & high quality jewelry of fascinating diamonds. I will certainly be talking about them with high praise! Thank you for putting... もっと見る

企業情報

  1. 宝石店

Fascinating Diamonds について

当該企業による記述

Custom Jewelry Design

当該企業による記述

We provide a modern online platform that allows you to create personalized jewelry pieces tailored to your preferences
Lifetime Warranty
We stand by the quality of our products with a lifetime warranty, ensuring long-term care for your jewelry.
30-Day Return Policy
For customer satisfaction, we offer a 30-day return policy, allowing you to return or exchange or return the items within this period for a full refund

Lifetime Warranty

Fascinating Diamonds® commits to be the jeweler for life, forever taking care of your treasured diamond jewelry.

1.Checking the ring for loose stones and tightening them. 2. Ring cleaning polishing and Rhodium Re-dipping. 3. Replacing the missing tiny side stones which are pave or micro pave set.

連絡先

4.5

優良

TrustScore 5段階評価の4.5

115件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 33%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(115)

過去12か月のレビュー数: 26

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Outstanding Quality & Service

If you'e thinking of purchasing your ring from Fascinating Diamonds, do not hesitate! I wanted to have my heart-shaped engagement diamond re-set into a halo setting I liked on their website, but wasn't sure how to go about it. Raj was incredible in guiding me through the process. He suggested the appropriate band(s) to go with the setting I wanted (I got two bands, actually, one for each side of the ring), and he sent me a pre-paid, insured envelope in which to send him my diamond. He explained that they specialize in heart-shaped diamonds & settings and that the setting I had selected would be made especially for my diamond. He also sent me some drawings so that I could see exactly what I would be getting & kept in touch via email throughout the process. My beautiful rings arrived in just a couple of weeks. When I opened the boxes, the sparkle took my breath away & the rings truly exceeded my expectations. Thank you, Raj! I can't recommend this company highly enough.

2017年4月20日
自発的なレビュー
5つ星のうち5の評価

Excellent experience - don't hesitate to shop here!

I couldn't have had a better experience than working with Raj to find an excellent diamond and engagement ring. He was very kind, helpful and did a lot of research on my behalf. It's an important decision and he was so helpful and tolerant of all the questions. I trusted his advice and he made the experience much less stressful than it could have been, and with Fascinating Diamonds' warranties and upgrade offers, there's no worry for the future. We are happy shoppers and will recommend and return!

2017年4月18日
自発的なレビュー
5つ星のうち5の評価

LOVE, LOVE, LOVE MY ETERNITY BANDS!!

I'd like to first state, that I rarely do reviews - but assuming there are others out there, that like me, are tentative to make an expensive jewelry purchase online...I feel I could help ease any concerns you may have. I purchased 3 diamond eternity bands from Fascinating Diamonds & from the beginning I was impressed w/their customer service; Raj (Roger) the owner called me after I placed the order, just to make sure we were on the same page, so as to assure me that my purchase would meet my expectations. I'd like to add that my ring size is not "average", so they actually had to customize the designs I'd picked and they never once complained, although it took more time than it normally would, they kept me updated...it was SO worth the wait! I received all 3 of my rings beautifully packaged and secured w/overnight delivery once they were completed - all in all, it was still far less time than any other custom ring I've purchased. When I opened the boxes, I was overwhelmed & in complete awe...they were all 3 absolutely gorgeous and the brilliance and sparkle of the stones was literally breathtaking!! I finally had the beautiful diamond bands to complete my eternity stack that at one time, I'd only dreamed of! The masterful jewelers at Fascinating Diamonds had brought my dream to a reality and for far less than I could've ever purchased from any other retailer (& trust me, I'm a "researcher", lol). I will forever cherish my lovely diamond bands and I've no doubt that they will one day be heirlooms for my daughter to treasure! I will definitely repurchase from Raj & his wonderful team of artists and I highly recommend them to anyone wanting the luxury of gorgeous, brilliant pieces of jewelry - but at an affordable price!

2017年3月21日
自発的なレビュー
5つ星のうち5の評価

Excellent before and after care

Roger from Fantastic Diamonds was wonderful. His care and service was imaculate and I would definitely recommend Fantastic Diamonds to anyone and everyone. Thank you for the great service.

2017年2月20日
自発的なレビュー
5つ星のうち5の評価

Fair pricing, integrity, good availability

I worked with Roger in picking out my, now, fiance's engagement ring. He was able to provide a lot of insight and experience. The ring came out better than expected (and he told me it would). Upon independent inspection of the product (I opened it, in box at a jeweler upon receipt - I would encourage anyone else to do the same so if you ever got scammed by on an online jeweler you could prove it or disprove it by opening a "new in box" at a local jeweler that you never opened or exchanged the diamond in the event something did happen with a less-than-reputable jeweler - this was not a problem with FD), the local jeweler informed me "I was lucky," that with 9 out of 10 online orders with respect to diamonds, there are "issues." I did my research before ordering from FD. I did note FD was a member of the Jeweler's Vigiliance Council (listed under Fascinating Facets if I remember correctly). Roger was able to ensure my ring got delivered before Valentine's Day, even sent it overnight as a courtesy so I could get it on Saturday instead of Monday even though this came at greater expense to him. FD is a trusted jeweler. I can say, upon reviewing for maybe close to a month, other jewelry sites, they have the most unique and best selection of engagement rings to choose from and they are reasonably priced.

Roger was also able to do a custom design on the ring; which came out much better than expected. He also provided CAD files. We are still working on one addition to the ring, which I will be happy to update my review once we figure this out. We have received several compliments on the craftsmanship and quality of the ring and centerstone. If you are looking to save money by shopping online, I would encourage giving FD a go. Don't be afraid to ask a lot of questions, Roger will take the time to help you.

Overall, we are very satisifed with the outcome. I am very satisfied with my purchase. Thank you FD.

2017年2月17日
自発的なレビュー
5つ星のうち5の評価

Outstanding service

We bought a ring and were nervous about buying online, but saw only excellent and responsive service. A problem arose (a small gem fell out) and we were worried, but Raj and the FascinatingDiamonds team were phenomenal - better than any other jeweler we have dealt with. They immediately took ownership, arranged to have the ring shipped back, promptly repaired and replaced the stone, and had it back to us in a flash! How they handled an issue speaks volumes about their professionalism. We will definitely buy from them again.

2017年2月12日
自発的なレビュー
5つ星のうち5の評価

Excellent to deal with quality designs

I was very reluctant to order something online, after going to several jewelry stores to get an idea of what I wanted and going through all the reviews I decided to contact FD. Working with Roger was very pleasant they actually had the design I wanted but with a different center. They were able to customize my ring for a very decent price, quality and timeframe. I love my ring and would deal with them again.

2017年2月2日
自発的なレビュー
5つ星のうち5の評価

Very happy with Fascinating Diamonds

From the very first conversation with the jeweler on the phone to the completion of the sale, I found them to be professional, friendly and very knowledgeable about what I wanted to buy. I purchased a pair of Princess cut stud diamond earrings for my granddaughter. I wanted very fine diamonds and in an appropriate size for a 13 year old. He was very helpful and understood what I wanted. The earrings I purchased were beautiful, high-quality, with GIA papers which is what I had asked for. The earrings were very reasonably priced because I had shopped around prior to my phone conversation with the jeweler. My granddaughter was absolutely delighted with the earrings and I look forward to doing more business with Fascinating Diamonds!

2017年1月31日
自発的なレビュー
5つ星のうち1の評価

Beautiful ring.. if it ever comes

After reading many good reviews, I decided to order an engagement ring from Fascinating Diamonds. When the ring FINALLY came in (paid for next day shipping, but it took over 2 weeks to arrive), it appeared gorgeous and even better than the pictures. After a closer look, I realized the engraving was wrong, as they engraved the WRONG NAME on the inside of the ring. The wedding band was supposed to come with it also, but they failed to include it in the shipment. After numerous calls and emails, they finally agreed to fix their mistake. They promised it would be back to us within 3-4 business days. It has been almost 3 weeks and the ring still hasn't arrived. Horrible company. They make empty promises and they ruined my proposal. When you pay that much for a ring, you think they would at least double check the spelling.

2017年1月19日
自発的なレビュー
Fascinating Diamonds ロゴ

Fascinating Diamonds からの回答

Dear Jake's Fiance,

You are absolutely right about


1. We forgot to add the band in the shipment.
2. we made a spelling error in the engraving.


It was Christmas time and we were overwhelmed. We should have been more careful. After we picked up the ring from you, we did re-size it as per your request. We also sized the matching band which we had originally made and also fixed the engraving.

The only positive we see in this transaction is that you found the ring set gorgeous and thought it was better than the picture.

I sincerely regret the inconvenience caused to you due to error on our part. We have since taken steps to ensure that such silly mistakes are not repeated.

Regards,

Roger

5つ星のうち5の評価

Very satisfied with purchase; ETA would be nice.

The ring I bought is exactly as pictured and arrived in a reasonable amount of time. Delivered via Fed. Ex. with signature required. This made me MUCH more confident it would not get lost in transit. My only suggestion is that it would be nice to be emailed an estimated date of delivery for your purchase.

Thanks!

2017年1月4日
自発的なレビュー
5つ星のうち5の評価

loved it

My girlfriend loved it and said yes! She was especially happy that it was designed by me. She loves how sparkly it is. Will definitely purchase here again.

2016年12月12日
自発的なレビュー
5つ星のうち5の評価

Excellent SERVICE!!!!!!!!!!!!!!

Found a wedding ring/band for my bride-to-be on line at Facinatingdiamonds web site. Liked what I saw, but wanted to upgrade the diamond and the gold. Communicated w/ Roger and had everything set. Was surprising my bride and I guessed the wrong ring size. When delivery came, I had to send it back to be re-sized! Roger took care of everything and got it back to me basically with a one (1) day turnaround on service! Thank You Roger!!!!!!!!!!!! Extremely satisfied with service and PRICE!!!!
All done between Michigan and New York!

2016年12月5日
自発的なレビュー
5つ星のうち5の評価

Always Delivers....

Living in Florida and using someone in New York is always a little scary… But Roger always seems to deliver on time and beyond expectation… I have absolutely no reservations whatsoever to recommend Fascinating Diamonds to anyone looking for a special piece of jewelry.

Scott McCormick

2016年12月5日
自発的なレビュー
5つ星のうち5の評価

Courteous and Reliable

Fascinating Diamonds has came through for me when I need them the most.

Roger was an excellent example of providing the ultimate customer experience and customer satisfaction. Roger and his team were able to create and match the engagement ring setting with the wedding rings that I've purchased from him previously.

He was able to back up his word; and, he was committed to getting everything just right for me. My fiancée was very satisfied with the end result of the engagement ring.

I would definitely do business with them again.

2016年12月5日
自発的なレビュー
5つ星のうち5の評価

Gorgeous rings, fantastic service

From start to finish, Raj was very attentive and kept me informed. My wife's ring was exactly as promised. Raj even made sure I had the right size crown for the stone I purchased separately from a local dealer. I came back to order my ring from Fascinating Diamonds a month later.

The website is easy to navigate and the ability to customize stones and metal is really high tech. Love it!

2016年11月27日
自発的なレビュー

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報