Fascinators4weddings レビュヌ 

524
•
TrustScore 5段階評䟡の4

4.2

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5぀星のうち1の評䟡

I sent the fascintaor I brought back well within the return policy time and sent it via signed postage. I sent several emails asking about my refund as there is no telephone contact for them and it w... もっず芋る

5぀星のうち5の評䟡

After being let down by another supplier...they went out of way to help with last minute order. Sent pics of colours to match they chatted on WhatsApp and as promised all arrived next day. Encouraged... もっず芋る

5぀星のうち5の評䟡

Difficult to match pink of my outfit but this clutch bag in "Parfait" was spot on! I'd seen it in a hat hire shop but ot was more cost effective to buy it online. Ordering was straightforward, bag ar... もっず芋る

5぀星のうち5の評䟡

Outstanding value for money. Gloves are a perfect length for my vintage wedding look, great quality (they feel like they should be more expensive) and a beautiful ivory colour. Shipped quickly and wel... もっず芋る

䌁業情報

  1. ヘッドりェア店
  2. 衣料品店

さたざたな倖郚゜ヌスから提䟛された情報

Fascinators 4 Weddings for a wide selection of Fascinators and matching accessories.


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4.2

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TrustScore 5段階評䟡の4

524件のレビュヌ

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4.2

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5぀星のうち1の評䟡

Beware of this company

I ordered a fascinator for a wedding. It came but was the wrong colour for my outfit. I immediately resealed the box ready for its return. The item was in perfect condition. The refund was processed with £5 less than was originally paid. I politely questioned why this had occurred and was told ‘it was withheld to cover work needed to restore the item to a saleable condition’

I was taken aback by this as I knew it was perfect. I questioned this with Daniel but got no reply. I have been in touch by email and written letter but have been totally ignored. I find this disgraceful customer care and as this is such a small amount of money I now feel it is not about the money but the principle of the matter. If £5 was withheld from other people it would be a nice little earner.
In principle this company have taken my money without consent. As they are not contacting me with evidence of what they have accused me of they are working against the law.

2023幎11月4日
Fascinators4weddings ロゎ

Fascinators4weddings からの回答

Hi

When we occasionally receive items back that are in used condition, we do have to withhold an appropriate amount from the refund to reflect the costs caused to us.

This practice of buying, wearing and then claiming a full refund is called 'wardrobing'. We don't pass this cost (i.e. of a free hire service) onto our honest customers but rather withhold money from refunds. I hope you agree that this is the correct thing to do.

In other cases, customers try items on and mark them with makeup or return items in a weak box that is crushed - again, we make an appropriate reduction of the refund to cover the costs.

All of this is covered in our returns policies and is agreed to by our customers when they place orders.

Best wishes

Daniel

5぀星のうち4の評䟡

Colour matching

Colour matching. I wanted a fascinator to match my outfit. The colours on the website were clear, but it was difficult to ensure a match on the screen. I was able to send a sample and was given good advice on colour matching. The item arrived in good time.

2023幎11月22日
5぀星のうち5の評䟡

All fine

I bought a Diamante Purple Fascinator and clutch for a wedding , and they matched perfectly my electric blue outfit. Delivery took just few days considering that I ordered from Italy

2023幎6月12日

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