I ordered a top online and was given a delivery date to the shop in Abergavenny. Went to collect and told it hadn’t arrived. Then got an email saying it had been delivered to the wrong shop, but it w... もっと見る
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Staff at Abergavenny shop always very friendly and helpful. This years clothing has improved a great deal also
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Quite possibly the best customer service I’ve ever received. I was looking for a particular skirt for my partner, as she wanted it for our holiday. This was out of stock literally everywhere…even on... もっと見る
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Tried to return an item to the store in Abergavenny but I had the wrong receipt. The sales assistant spent ages identifying my purchase on their system using my credit card as a reference and was abl... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
20 High Street, NP7 5RY, Abergavenny, Gwent, 英国
- 01873 851565
4.5
優良
126件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Staff at Abergavenny shop always very…
Staff at Abergavenny shop always very friendly and helpful. This years clothing has improved a great deal also
2026年4月30日
FatFace - ABERGAVENNY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I ordered a top online and was given a delivery date
I ordered a top online and was given a delivery date to the shop in Abergavenny. Went to collect and told it hadn’t arrived.
Then got an email saying it had been delivered to the wrong shop, but it was on its way. Went into the store once again and it still hadn’t arrived.
2026年4月25日
FatFace - ABERGAVENNY からの回答
Hi there,
Thank you for taking the time to leave your review.
We're really sorry to hear that you didn't receive your order. We understand that this is frustrating and not the experience we want our customers to have.
We can see that you reached out to us at the weekend, and our Customer Service team arranged for a replacement order to be sent to your home address, which was due for delivery today.
We do hope you have now received your order, but if not - please don't hesitate to get in touch,
Thank you, LE
Great service from Fatface
Great service from Fatface. The bag was a gift for my sister and she loved it 💚
2026年4月8日
FatFace - ABERGAVENNY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick and efficient
Quick and efficient delivery to my local store. Excellent quality dress. Friendly staff in store. Lovely feel to the store which is well stocked full of amazing things. Highly delighted
2026年4月10日
FatFace - ABERGAVENNY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Abergavenny
Quite possibly the best customer service I’ve ever received. I was looking for a particular skirt for my partner, as she wanted it for our holiday. This was out of stock literally everywhere…even online but the Abergavenny branch were showing one. Kieran from my local store rang but unfortunately they said it must be a stock error…. However the manager from Abergavenny, Colin rang back three minutes later to say that he’d found one. The fact he’d kept looking was brilliant! He agreed to keep it until Monday for me, but I made the trip straightaway. The welcome I received in store was fantastic and was so happy with the service. Thank you Colin and team!
2026年3月21日
自発的なレビュー
FatFace - ABERGAVENNY からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
I visited the the Fatface store in Abergavenny
I visited the the Fatface store in Abergavenny Sunday 15 March it was a lovely experience and the man that served me was excellent and a real credit to your store !
2026年3月15日
自発的なレビュー
FatFace - ABERGAVENNY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Just what my wife was looking for
Just what my wife was looking for. Delivered to our local store on the next working day
2026年1月17日
FatFace - ABERGAVENNY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - ABERGAVENNY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Superb
Ordering online was easy, communications re: collection very good, and collecting from store a breeze. What's more, I'm delighted with the purchase. All round excellence.
2025年12月4日
FatFace - ABERGAVENNY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I love all things fat face
I love all things fat face jeans fit me correctly jumpers too I have to go up a size as I’m too heavy! Bought plenty of accessories from hand bags to boots & jewellery.
2025年10月29日
FatFace - ABERGAVENNY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The ordering process was very easy and…
The ordering process was very easy and collection from local shop was simple, quick and friendly staff
2025年10月11日
FatFace - ABERGAVENNY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fave store,fave person!!
My fave person,Robyn in today. Always sooooo helpful. Will give honest,unbiased opinions which I really appreciate. Such a lovely person. Obviously came out of the store with something!!!! Thanks Robyn. See you soon. Xx
2025年9月26日
自発的なレビュー
FatFace - ABERGAVENNY からの回答
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
The skirt is gorgeous and lovely…
The skirt is gorgeous and lovely quality, lovely friendly and helpful staff
2025年8月18日
FatFace - ABERGAVENNY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality, good length for tall man
Easy to place order, delivery prompt and good quality goods received.
2025年8月24日
FatFace - ABERGAVENNY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff always pleasant and helpful
Staff always pleasant and helpful.
Very knowledgeable and efficient.
Always a pleasure to browse and buy, collect a parcel or return an item.
Good to see items on display before making a decision to buy or order.
2025年8月13日
FatFace - ABERGAVENNY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very friendly person in the shop
Very friendly person in the shop when I returned my item. Easy and quick to do.
2025年8月11日
FatFace - ABERGAVENNY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good clothing and value for money
Good clothing and value for money. Just wish there was one in my home town. Nearest one to me is Rugby
2025年8月18日
FatFace - ABERGAVENNY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Dreadful
Dreadful - still waiting for my order !!! Also poor customer service to assume I have it!
Please update me urgentlty
2025年8月16日
FatFace - ABERGAVENNY からの回答
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Great service.
2025年8月8日
FatFace - ABERGAVENNY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
EXCELLENT CUSTOMER SERVICE
Andrew at the Abergavenny store, went above and beyond in order for me to get my dress on time for my night out!! My dress hadn't arrived when it was supposed to, I spoke to Andrew, who contacted customer services, they apologised for the delay but assured it would be with me the end of the day and it was!! A big shout out to Andrew 😀 x
2025年7月17日
自発的なレビュー
FatFace - ABERGAVENNY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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