Fantastic service from the lady in the Abergavenny store. So friendly and helpful; ordered trousers for me and adjusted the price in line with the sale offer. Ordered on Saturday, delivered and ready... もっと見る
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I can always rely on fatface style and quality. Plus their next day delivery service is just weekday a working mum needs. I'm one happy customer
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Tried to return an item to the store in Abergavenny but I had the wrong receipt. The sales assistant spent ages identifying my purchase on their system using my credit card as a reference and was abl... もっと見る
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Since Next have bought FatFace you can't see your previous orders online in your account which had made things very difficult for my husband when he had a faulty jumper that started to come apart as h... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
20 High Street, NP7 5RY, Abergavenny, Gwent, 英国
- 01873 851565
4.8
優良
149件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lovely shopping experience
Andrew and Millie were so helpful, came in for some jeans and they were really knowledgeable in recommending different jeans and bringing me different sizes, lovely shop!
2024年4月5日
自発的なレビュー
FatFace - ABERGAVENNY からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Always welcoming at the store and of…
Always welcoming at the store and of course excellent product and choice
2024年3月21日
FatFace - ABERGAVENNY からの回答
Hello Steve
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Holiday Lanzarote
Good quality products granddaughters loved. They both took their hats to Lanzarote.
2024年3月21日
FatFace - ABERGAVENNY からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Andrew in Abergavenny shop A+++
Andrew in the Abergavenny shop was really helpful when I had shrunk my favourite Fat Face Iona lambswool jumper and was desperate to replace it. It hadn't been in store for months, but he helped me find one from the storage area. Top customer service, really impressed A++++
2024年3月24日
自発的なレビュー
FatFace - ABERGAVENNY からの回答
Good afternoon, Michelle.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Abergavenny store.
Take care, JB
Always a pleasure to shop in…
Always a pleasure to shop in Abergavenny FatFace, the "Crew" are so helpful and friendly. Alex is always smiling and full of enthusiasm, well done guys keep up the good work
2024年3月15日
自発的なレビュー
FatFace - ABERGAVENNY からの回答
Hello, Thank you for your 5* review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! TS
So easy
Ease of ordering and having delivery to my local store where I could try on before taking it home.
2024年2月19日
FatFace - ABERGAVENNY からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our 'Click and Collect service'. We look forward to welcoming you back soon!
Take care. -GM
FatFace - ABERGAVENNY からの回答
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new order and its quality and design. I hope you continue to love our products as much as we do.
All the best, MM
Good service
2024年1月4日
FatFace - ABERGAVENNY からの回答
Good Afternoon,
Thank you for taking the time to leave us a review!
I am happy to hear you have had a great experience whilst using the Fat Face service! We really appreciate such positive feedback from our customers.
We look forward to welcoming you back soon.
Kind Regards, JW
The staff member in the shop
2024年1月10日
FatFace - ABERGAVENNY からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I haven't rec'd any information…
I haven't rec'd any information regarding my order, I am waiting to be informed to collect it?
2023年12月9日
FatFace - ABERGAVENNY からの回答
Good morning, Donna
Thank you for taking the time to leave your review.
I can confirm that your order arrived in store on 12th December and emails have been sent to you to confirm this. You have until 26th December to collect this.
Take care, LE
FatFace - ABERGAVENNY からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Everything was super easy and simple…
Everything was super easy and simple for ordering item and collection at store. Thank you!
2023年11月22日
FatFace - ABERGAVENNY からの回答
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Pleased with the dress
Pleased with the dress. Happy with the collection from store. Thank you
2023年11月3日
FatFace - ABERGAVENNY からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am pleased that you found ordering to be easy and that delivery to store was quick. I hope you continue to enjoy your shopping experience with us.
Take care, MM
Perfect dress for autumn
Was looking for comfy warm dress , pockets a must to wear with leggings and boots for long weekend away ! This dress is perfect , corded ,comfy and practical - won’t crease - jazz it up with coloured scarves and some on trend boots ! Pricey but won’t date
2023年11月6日
FatFace - ABERGAVENNY からの回答
Good afternoon, Gillian.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Abergavenny store.
Take care, JB
The staff…They were just so helpful…
The staff…They were just so helpful couldn’t do enough for you and customer service is excellent! A truly lovely store.
2023年10月27日
FatFace - ABERGAVENNY からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - ABERGAVENNY からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good service and lush clothing
2023年10月20日
FatFace - ABERGAVENNY からの回答
Hello Julie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - ABERGAVENNY からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Always pleased with the quality
Always pleased with the quality, design, accuracy of the sizing, ease of ordering,good prices. Buying for the family all the time, they have always enjoyed Fate Face. Keep up the good work!
2023年10月18日
FatFace - ABERGAVENNY からの回答
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Efficient and staff very helpful
2023年10月17日
FatFace - ABERGAVENNY からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
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