Always a pleasure to go into my local Fat Face, on this occasion to pick up an item ordered online. Smooth process from start to finish and very friendly staff in the shop. And the skirt is a winner.
企業が回答しました
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レビュアーのコメントを見てみましょう
The shop was very limited in sizes in our town, but the online selection and delivery made up for it, and I also had the option to pick up from the store if I wanted.
企業が回答しました
Hassle free and easy ordering. Picked up from my local store, once I’d received notification that my order had arrived. Polite and helpful staff, and of course lovely, good quality and comfortable... もっと見る
企業が回答しました
Pick up at local store needs some improvement, visited and phoned store having allowed 5 days from "your orders been despatched" email, order hadn't arrived at any point up to 14 days. Phoned customer... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
1 Market Place, OX14 3HG, Abingdon, Oxfordshire, 英国
- 01235 559290
4.8
優良
68件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
very helpful
2024年6月18日
FatFace - ABINGDON からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re pleased to hear you have received such great service in one of our stores, and we hope you love your order!
Take care.- GM
Thoughtfully designed and beautifully made product
Quick delivery. Good price and fantastic product. Lovely quality and I hope to keep this bag for many many years.
2024年6月16日
FatFace - ABINGDON からの回答
Hello Sol,
Thank you for your 5* review.
It is great to hear you are pleased with the service you have received and the quality of our items. We look forward to welcoming you back soon!
Have a good day!
Take care, ED
Good customer service experience
Helpful staff in store who sourced the garment I was looking for and ordered it for me so that it was delivered to me within the week. I am very pleased with my purchase.
2024年5月28日
FatFace - ABINGDON からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience with us, and love your new item! We look forward to welcoming you back soon.
Take care. -GM
FatFace - ABINGDON からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Really helpful and friendly staff
Really helpful and friendly staff. Great pieces a good choice. Shop always tidy.
2024年4月24日
FatFace - ABINGDON からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Zip hoodies and 1 top
I love the quality of rhe clothes, the staff are very friendly, and helpful.
I ordered 3 zip hoodies, the same design but different colours in L , 2 fitted lovely but the navy one was tight over the tummy, so i ordered another exactly the same, that was tight again so i got my ££ back, but on ordering the 1st time i got 10% off so to get the right sjze i assume i will loose my 10% on another order,
Why does it vary even in same size, same design only difference is the colour, luckily i dont have to pay to return but as i would like 1 other different design i would have to pay p&p because its under postage rate for 1,
2024年4月10日
FatFace - ABINGDON からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent products
Lovely blue cardigan and white ballet trainers. Well worth the price. Fast delivery.
2024年4月3日
FatFace - ABINGDON からの回答
Hi Gillian, Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
FatFace - ABINGDON からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent customer service provided by Karen and Donna at Abingdon store…
Excellent customer service provided by Karen and Donna.
There loyalty to the company and it's customer's shows. Both in advising of clothing that will suit the customer's and fashion guidance where required.
I absolutely love visiting the store both for holiday clothes and clothes for specific occasions.
2024年3月16日
自発的なレビュー
FatFace - ABINGDON からの回答
Good Morning
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Another great Fat Face experience
Ordered on line and goods arrived quickly, needed to return a couple of things. I did this in store and was no problem at all. Made a couple of purchases while I was there. Staff were so friendly and helpful as always.
2024年2月23日
FatFace - ABINGDON からの回答
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving your new order and that you found the crew in our Abingdon store to be so helpful. I hope you continue to love our products as much as we do.
All the best, MM
Excellent service from FatFace Abingdon
Excellent service from FatFace, I placed my order online and collected it from my local store which arrived in good time. The order was Christmas presents and some items had to be returned as they were the wrong size and so I brought it back to the store to return for me, saving on postage. First time I have used this service and will definitely use again in the future.
2023年12月14日
FatFace - ABINGDON からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FatFace - ABINGDON からの回答
Good afternoon Elizabeth,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Normally Fat face dresses are true to…
Normally Fat face dresses are true to size. But i ordered Haldon Watercolour Midi Dress for my daughter and unfortunately it was tight on her. I am 12 size , shoulder is even tight on me. Seems like they have stitched wrong size on label 14.
2023年12月14日
FatFace - ABINGDON からの回答
Good afternoon,
Thank you for taking the time to leave your review.
I am so sorry that you encountered an issue with your dress. In this case, do please return this back to us for a refund and I will be sure to, in the meantime, raise this with the appropriate team for review.
All the best, MM
Great product
Great product. Received well in time firChristmas vua the shop delivery & collect option.
2023年12月12日
FatFace - ABINGDON からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found your order to arrive with you quickly. I hope you continue to enjoy your shopping experience with us.
Take care, MM
Pick up at local store needs some…
Pick up at local store needs some improvement, visited and phoned store having allowed 5 days from "your orders been despatched" email, order hadn't arrived at any point up to 14 days. Phoned customer service today who helpfully rang the store and within minutes received a "please collect your order from store" email, wonder where my order was hiding?
2023年12月19日
FatFace - ABINGDON からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so sorry that your order took longer to arrive in store than expected. I can confirm that your comments will be passed on to the appropriate team for review.
All the best, MM
Great quality
Great quality, price and speed of delivery. Lovely dress, ready for party season
2023年11月23日
FatFace - ABINGDON からの回答
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
FatFace - ABINGDON からの回答
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Would recommend these jumpers
Ordered to store, jumpers arrived quickly, fitted well and made from good quality materials.
2023年11月14日
FatFace - ABINGDON からの回答
Good Afternoon Anna,
Thank you for taking the time to leave us a review!
I am so happy to hear about your instore shopping experience, aswell as your online experience! it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Kind Regards, JW
Great quality and great service.
Great quality and great service.. I buy from FatFace for all the family as the quality is always so good.
2023年11月15日
FatFace - ABINGDON からの回答
Hi Helen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent staff in store and on line
Ordered on line for click and collect.Had a problem as it never arrived Abingdon staff were great phoned me to let me know what was happening Customer service reordered for me arrived next day in store.
Great all round and great clothes
2023年11月2日
FatFace - ABINGDON からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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