Lovely dress, perfect fit, prompt delivery and excellent value in the sale. Had admired it when it first arrived in store but had already recently purchased other items. I’m a regular Fat Face custome... もっと見る
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Excellent service from FatFace, I placed my order online and collected it from my local store which arrived in good time. The order was Christmas presents and some items had to be returned as they wer... もっと見る
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I experienced a bit of a delay getting my order, but the people at Fat Face have been absolutely brilliant in trying to sort it all out, particularly in my own branch at Abingdon. They have been in to... もっと見る
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Pick up at local store needs some improvement, visited and phoned store having allowed 5 days from "your orders been despatched" email, order hadn't arrived at any point up to 14 days. Phoned customer... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
1 Market Place, OX14 3HG, Abingdon, Oxfordshire, 英国
- 01235 559290
4.7
優良
63件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really helpful and friendly staff
Really helpful and friendly staff. Great pieces a good choice. Shop always tidy.
2024年4月24日
FatFace - ABINGDON からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Zip hoodies and 1 top
I love the quality of rhe clothes, the staff are very friendly, and helpful.
I ordered 3 zip hoodies, the same design but different colours in L , 2 fitted lovely but the navy one was tight over the tummy, so i ordered another exactly the same, that was tight again so i got my ££ back, but on ordering the 1st time i got 10% off so to get the right sjze i assume i will loose my 10% on another order,
Why does it vary even in same size, same design only difference is the colour, luckily i dont have to pay to return but as i would like 1 other different design i would have to pay p&p because its under postage rate for 1,
2024年4月10日
FatFace - ABINGDON からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent products
Lovely blue cardigan and white ballet trainers. Well worth the price. Fast delivery.
2024年4月3日
FatFace - ABINGDON からの回答
Hi Gillian, Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
FatFace - ABINGDON からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent customer service provided by Karen and Donna at Abingdon store…
Excellent customer service provided by Karen and Donna.
There loyalty to the company and it's customer's shows. Both in advising of clothing that will suit the customer's and fashion guidance where required.
I absolutely love visiting the store both for holiday clothes and clothes for specific occasions.
2024年3月16日
自発的なレビュー
FatFace - ABINGDON からの回答
Good Morning
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Another great Fat Face experience
Ordered on line and goods arrived quickly, needed to return a couple of things. I did this in store and was no problem at all. Made a couple of purchases while I was there. Staff were so friendly and helpful as always.
2024年2月23日
FatFace - ABINGDON からの回答
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving your new order and that you found the crew in our Abingdon store to be so helpful. I hope you continue to love our products as much as we do.
All the best, MM
Lovely dress, great service as usual
Lovely dress, perfect fit, prompt delivery and excellent value in the sale. Had admired it when it first arrived in store but had already recently purchased other items. I’m a regular Fat Face customer and have always had a very positive experience, both shopping online and in store.
2024年1月19日
FatFace - ABINGDON からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Excellent service from FatFace Abingdon
Excellent service from FatFace, I placed my order online and collected it from my local store which arrived in good time. The order was Christmas presents and some items had to be returned as they were the wrong size and so I brought it back to the store to return for me, saving on postage. First time I have used this service and will definitely use again in the future.
2023年12月14日
FatFace - ABINGDON からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FatFace - ABINGDON からの回答
Good afternoon Elizabeth,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Normally Fat face dresses are true to…
Normally Fat face dresses are true to size. But i ordered Haldon Watercolour Midi Dress for my daughter and unfortunately it was tight on her. I am 12 size , shoulder is even tight on me. Seems like they have stitched wrong size on label 14.
2023年12月14日
FatFace - ABINGDON からの回答
Good afternoon,
Thank you for taking the time to leave your review.
I am so sorry that you encountered an issue with your dress. In this case, do please return this back to us for a refund and I will be sure to, in the meantime, raise this with the appropriate team for review.
All the best, MM
Great product
Great product. Received well in time firChristmas vua the shop delivery & collect option.
2023年12月12日
FatFace - ABINGDON からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found your order to arrive with you quickly. I hope you continue to enjoy your shopping experience with us.
Take care, MM
Pick up at local store needs some…
Pick up at local store needs some improvement, visited and phoned store having allowed 5 days from "your orders been despatched" email, order hadn't arrived at any point up to 14 days. Phoned customer service today who helpfully rang the store and within minutes received a "please collect your order from store" email, wonder where my order was hiding?
2023年12月19日
FatFace - ABINGDON からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so sorry that your order took longer to arrive in store than expected. I can confirm that your comments will be passed on to the appropriate team for review.
All the best, MM
Great quality
Great quality, price and speed of delivery. Lovely dress, ready for party season
2023年11月23日
FatFace - ABINGDON からの回答
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
FatFace - ABINGDON からの回答
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Would recommend these jumpers
Ordered to store, jumpers arrived quickly, fitted well and made from good quality materials.
2023年11月14日
FatFace - ABINGDON からの回答
Good Afternoon Anna,
Thank you for taking the time to leave us a review!
I am so happy to hear about your instore shopping experience, aswell as your online experience! it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Kind Regards, JW
Great quality and great service.
Great quality and great service.. I buy from FatFace for all the family as the quality is always so good.
2023年11月15日
FatFace - ABINGDON からの回答
Hi Helen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent staff in store and on line
Ordered on line for click and collect.Had a problem as it never arrived Abingdon staff were great phoned me to let me know what was happening Customer service reordered for me arrived next day in store.
Great all round and great clothes
2023年11月2日
FatFace - ABINGDON からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Helpful staff, nice kids clothes
Helpful staff, nice shop, clothes suit me and my pocket! Love the sales, nice kids clothes
2023年10月19日
FatFace - ABINGDON からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Prompt delivery to shop and very…
Prompt delivery to shop and very helpful cheerful customer service
2023年10月17日
FatFace - ABINGDON からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
A certain uniqueness
Great communication, swiftly delivered and eco packed - love the recycling and paper tags (online order, collected in store). Beautiful garment, love the dress. Quality product with a certain uniqueness. Abingdon staff always upbeat and welcoming
2023年10月17日
FatFace - ABINGDON からの回答
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
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