Always a pleasure to go into my local Fat Face, on this occasion to pick up an item ordered online. Smooth process from start to finish and very friendly staff in the shop. And the skirt is a winner.
企業が回答しました
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レビュアーのコメントを見てみましょう
The shop was very limited in sizes in our town, but the online selection and delivery made up for it, and I also had the option to pick up from the store if I wanted.
企業が回答しました
Hassle free and easy ordering. Picked up from my local store, once I’d received notification that my order had arrived. Polite and helpful staff, and of course lovely, good quality and comfortable... もっと見る
企業が回答しました
Pick up at local store needs some improvement, visited and phoned store having allowed 5 days from "your orders been despatched" email, order hadn't arrived at any point up to 14 days. Phoned customer... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
1 Market Place, OX14 3HG, Abingdon, Oxfordshire, 英国
- 01235 559290
4.8
優良
68件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful staff, nice kids clothes
Helpful staff, nice shop, clothes suit me and my pocket! Love the sales, nice kids clothes
2023年10月19日
FatFace - ABINGDON からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Prompt delivery to shop and very…
Prompt delivery to shop and very helpful cheerful customer service
2023年10月17日
FatFace - ABINGDON からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
A certain uniqueness
Great communication, swiftly delivered and eco packed - love the recycling and paper tags (online order, collected in store). Beautiful garment, love the dress. Quality product with a certain uniqueness. Abingdon staff always upbeat and welcoming
2023年10月17日
FatFace - ABINGDON からの回答
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Quick postage and receipt of goods
2023年9月23日
FatFace - ABINGDON からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - ABINGDON からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Excellent, as always
I ordered on line as Abingdon didn't have the jeans I wanted. Sadly Fat Face jeans have changed their style and these were disappointing in style and fit. I took them back to Abingdon where they refunded without quibble. Always good service and pleasant to shop here.
2023年8月6日
FatFace - ABINGDON からの回答
Hello there, thank you for taking the time to leave your review. I am sorry to hear that your item wasn't suitable this time round.
I am pleased however that your return was processed smoothly.
Take care, LE
FatFace - ABINGDON からの回答
Hi Andre
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Abingdon sales assistance top class
Great service from the team in your Abingdon store. Helped me with the changing rooms and then ordered a longer length dress for me. All with smiles and they looked fabulous too. A great advert for your clothing. Thank you 🙏
2023年6月10日
自発的なレビュー
FatFace - ABINGDON からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
I love this jumper
I love this jumper, beautiful blue colour, nice quality and great customer service!
2023年4月21日
FatFace - ABINGDON からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Really quick delivery and as always always great quality.
Really quick delivery and as always, great quality clothes.
2023年4月16日
FatFace - ABINGDON からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Really helpful staff
I experienced a bit of a delay getting my order, but the people at Fat Face have been absolutely brilliant in trying to sort it all out, particularly in my own branch at Abingdon. They have been in touch regularly with updates and could not have been more caring or helpful. Thank you.
2023年3月26日
自発的なレビュー
FatFace - ABINGDON からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
FatFace - ABINGDON からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Very very fast delivery
Very very fast delivery. Easy website great products good quality fashionable
2022年11月8日
FatFace - ABINGDON からの回答
Good Morning Elaine
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
The quality is excellent.
2022年8月31日
FatFace - ABINGDON からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
FatFace - ABINGDON からの回答
Good morning,
Thank you for taking the time to leave your feedback. I am sorry to learn that the sizing of this jumper was not quite right for you on this occasion. If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Take care, EG
FatFace - ABINGDON からの回答
Hi Nicholas
Thank you for your 5 star review. Really great to hear you found our returns process trouble free. I hope you day is going well. MJ
Suede boots
The boots were bought as a Christmas gift but they were the wrong size so they had to be returned and fat face were very quick in receiving and sending out the correct size. The recipient was very happy indeed.
2022年2月22日
FatFace - ABINGDON からの回答
Good Morning Sandra,
Thank you for your 5 star review. We are glad to hear this was sorted for you efficiently and the recipient was content. -KC
From start to finish could not have…
From start to finish could not have been better. Abingdon shop staff for pointing me in the right direction. On line purchase easy and returns a piece of cake. Thank you.
2022年2月4日
FatFace - ABINGDON からの回答
Good Afternoon Mr Druce
Thank you for your 5* review regarding the Abingdon store.
Please be assured that this will be passed onto the crew members involved for you.
Have a great weekend!
- EP
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