The staff at the Bakewell FatFace store are fantastic! I was struggling to find a cardigan or top layer to pair with a particular dress. The staff at this store really took the time to listen to what... もっと見る
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Ordered 2 T-shirts and a skirt from Fatface. Arrived following day. All great quality. Skirt too big, husband returned in store. (I’m a wheelchair user and local store inaccessible). Prompt refund,... もっと見る
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I was apprehensive when I learnt that Next had acquired (or so I was lead to believe Fat Face. So far no deterioration in the quality and style of clothing. The online line service is great and staff... もっと見る
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I was looking for a jacket and sent for two different sizes. They arrived within two days. Although the coats were very good quality, they were too thick for what I wanted. I was able to return them t... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
FatFace Matlock Street, DE45 1EE, Bakewell, Derbyshire, 英国
- 01629 810089
4.4
優良
53件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It was fine but too small so I returned…
It was fine but too small so I returned it to a Fatface shop in Bakewell and bought a different pullover, which is excellent. Still waiting for my refund but I guess it takes a few days to come through hence the reason for 4 stars at this point in time otherwise it would have definitely been 5 stars
2024年1月21日
FatFace - BAKEWELL 2 からの回答
Hello Frank
Thank you for your review.
I am so sorry to hear that the item was not suitable. Once a refund has been processed the bank advise to allow 3-5 working days for the amount to show back in accounts, it can be sooner than this depending on who you bank with.
EP
QUALITY
What sets Fatface apart from everyone else is the quality of the clothes, bought a lot over the years both offline and in store and you get the same excellent service and product everytime.
2024年1月2日
FatFace - BAKEWELL 2 からの回答
Hello David,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Great quality product at a good price
Great quality product at a good price , A pleasant experience.
2024年1月1日
FatFace - BAKEWELL 2 からの回答
Hello Hilary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely top
Easy to order and so much better to pick up at local store. The tops are super soft my godchildren will love them
2023年11月24日
FatFace - BAKEWELL 2 からの回答
Good afternoon, FatFace customer.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Quality seems very good
Quality seems very good. Fit - not perfect, a bit tight but acceptable. They do look good, even my wife thinks so.
2023年11月23日
FatFace - BAKEWELL 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very friendly & efficient staff at…
Very friendly & efficient staff at Bakewell shop. Parcel came promptly
2023年11月20日
FatFace - BAKEWELL 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - BAKEWELL 2 からの回答
Hi John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the whole experience of shopping…
Love the whole experience of shopping in store staff were great the quality is spot on really pleased with my purchase my favorite shop to go to
2023年11月6日
自発的なレビュー
FatFace - BAKEWELL 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent quality clothes as always
Excellent quality clothes as always. We'll made stylish and comfy.
2023年10月25日
FatFace - BAKEWELL 2 からの回答
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
I was so pleased with the customer…
I was so pleased with the customer service. I had to change my order because the jeans were too short but the exchange went smoothly.
2023年10月16日
FatFace - BAKEWELL 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Lovely staff
Unfortunately the items I ordered didn't fit me and I had to return then BUT they were delivered speedily and on time and when I returned them to the Bakewell store the staff in there were so welcoming and friendly I had a look round and ended up buying some other things. Only thing I would slightly criticise is the lighting in the store which needs to be MUCH brighter but the staff are shining stars!
2023年8月19日
FatFace - BAKEWELL 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
FatFace - BAKEWELL 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great jacket
Great jacket. Perfect fit. Looks awesome on. Great colour. Can wear with anything. A must for your wardrobe
2023年8月6日
FatFace - BAKEWELL 2 からの回答
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
I went into the Bakewell store whilst…
I went into the Bakewell store whilst on holiday looking for a jacket , the staff were so lovely and helpful, truly felt well served.
Thankyou
2023年7月6日
自発的なレビュー
FatFace - BAKEWELL 2 からの回答
Thank you for leaving us this review about your store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, SK
Very annoyed
Traveled to Bakewell today while on holiday from Northumberland, and popped in to Fatface to acquire boxers, which I had forgot to pack. While looking through the stock one of the attendants parked himself a couple of feet behind me. I'm a 54 old and wouldn't think I would flag as a potential shop lifter. The whole experience made me feel very unwelcome and then very angry. I've probably been shopping in Fatface longer than the assistant has been alive, not anymore.
2023年6月27日
自発的なレビュー
FatFace - BAKEWELL 2 からの回答
Hello Carl
Thank you for your review.
I am so sorry to hear of your recent experience in our Bakewell store. We train all of our crew to provide the best customer service to our customers, so this is very sad to hear that this is not the service you have received. I can confirm that this has been flagged with the appropriate department to look into further internally.
EP
Thanks to Kyle and Oliver
Thanks to Kyle and Oliver, helping to sort the socks out in Bakewell yesterday! Great service.
2023年5月8日
自発的なレビュー
FatFace - BAKEWELL 2 からの回答
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service.
Have a lovely day!
Take care, SK
My favourite FatFace to shop in…
My favourite FatFace to shop in locally. Always has a wide range of stock, staff always make a fuss of my dog Mabel and the staff are always helpful, especially Oliver. Clothing is always made to a high standard.
2023年5月1日
自発的なレビュー
FatFace - BAKEWELL 2 からの回答
Hello Amy,
Thank you for your kind feedback. We are so pleased to hear that you both enjoy visiting our bakewell store. We look forward to seeing you again soon!
Take care - KS
FatFace - BAKEWELL 2 からの回答
Good afternoon, Mr Wilcock
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bakewell store.
Take care, JB
Much faster delivery in to store than I…
Much faster delivery in to store than I expected.
Great jeans too!
2023年4月18日
FatFace - BAKEWELL 2 からの回答
Hi Anne,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Better stores around thank goodness…
Collected my order and tried it on in store. Sadly colour not as expected, very creased in packet so presumably creases easily while wearing too. Couldn't tell if it was see through (not lined) as it was too dark through out the store to check.
The store lighting is absolutely awful. I had to go to the doorway to look properly at the colours of garments. Very dingy store and in my opinion a bit off putting.
Only one store assistant around who was lovely. However queuing times obviously longer than ideal at the till as she was all by herself.
Changing rooms dull and dingy too and no hooks to hang clothes on.
Come on Fat Face you can do better than this!
2023年4月17日
FatFace - BAKEWELL 2 からの回答
Hello, thanks for taking the time to leave a review. We really appreciate all feedback we receive and I do apologise that you were unhappy with your recent experience in store. I'll be sure to pass on your comments and ensure that they are taken into consideration. All the best, LB
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