Lovely shop, friendly and knowledgable shop assistants. I shop in Fatface Bakewell a great deal, and as always it was a very pleasant experience. I was served by Abigail on this occsasion. It's a plea... もっと見る
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Ordered 2 T-shirts and a skirt from Fatface. Arrived following day. All great quality. Skirt too big, husband returned in store. (I’m a wheelchair user and local store inaccessible). Prompt refund,... もっと見る
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Ordered jeans from bakewell to be emailed saying they didn't have delivery address so gave it then finally got package but they sent me slippers not jeans as ordered an even said on invoice ,still no... もっと見る
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I recently bought a jacket and jumper in the sale from Bakewell Fatface, which is a lovely shop situated in the centre of town. I was pleased there were quite a few things in my size. The staff were f... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
FatFace Matlock Street, DE45 1EE, Bakewell, Derbyshire, 英国
- 01629 810089
4.7
優良
61件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very annoyed
Traveled to Bakewell today while on holiday from Northumberland, and popped in to Fatface to acquire boxers, which I had forgot to pack. While looking through the stock one of the attendants parked himself a couple of feet behind me. I'm a 54 old and wouldn't think I would flag as a potential shop lifter. The whole experience made me feel very unwelcome and then very angry. I've probably been shopping in Fatface longer than the assistant has been alive, not anymore.
2023年6月27日
自発的なレビュー
FatFace - BAKEWELL 2 からの回答
Hello Carl
Thank you for your review.
I am so sorry to hear of your recent experience in our Bakewell store. We train all of our crew to provide the best customer service to our customers, so this is very sad to hear that this is not the service you have received. I can confirm that this has been flagged with the appropriate department to look into further internally.
EP
Thanks to Kyle and Oliver
Thanks to Kyle and Oliver, helping to sort the socks out in Bakewell yesterday! Great service.
2023年5月8日
自発的なレビュー
FatFace - BAKEWELL 2 からの回答
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service.
Have a lovely day!
Take care, SK
My favourite FatFace to shop in…
My favourite FatFace to shop in locally. Always has a wide range of stock, staff always make a fuss of my dog Mabel and the staff are always helpful, especially Oliver. Clothing is always made to a high standard.
2023年5月1日
自発的なレビュー
FatFace - BAKEWELL 2 からの回答
Hello Amy,
Thank you for your kind feedback. We are so pleased to hear that you both enjoy visiting our bakewell store. We look forward to seeing you again soon!
Take care - KS
FatFace - BAKEWELL 2 からの回答
Good afternoon, Mr Wilcock
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bakewell store.
Take care, JB
Better stores around thank goodness…
Collected my order and tried it on in store. Sadly colour not as expected, very creased in packet so presumably creases easily while wearing too. Couldn't tell if it was see through (not lined) as it was too dark through out the store to check.
The store lighting is absolutely awful. I had to go to the doorway to look properly at the colours of garments. Very dingy store and in my opinion a bit off putting.
Only one store assistant around who was lovely. However queuing times obviously longer than ideal at the till as she was all by herself.
Changing rooms dull and dingy too and no hooks to hang clothes on.
Come on Fat Face you can do better than this!
2023年4月17日
FatFace - BAKEWELL 2 からの回答
Hello, thanks for taking the time to leave a review. We really appreciate all feedback we receive and I do apologise that you were unhappy with your recent experience in store. I'll be sure to pass on your comments and ensure that they are taken into consideration. All the best, LB
Really like the sandals
Really like the sandals. Picked them up from the shop - no problems
2023年4月12日
FatFace - BAKEWELL 2 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Smooth operation
The garment I had ordered online arrived at the shop in a few days and I was quickly informed. There were no problems with collecting it. I shall certainly use the click and collect option again for stock not available locally.
2023年3月23日
FatFace - BAKEWELL 2 からの回答
Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a great day – LB
Ordered jeans from bakewell to be…
Ordered jeans from bakewell to be emailed saying they didn't have delivery address so gave it then finally got package but they sent me slippers not jeans as ordered an even said on invoice ,still not replied to my 2 emails fuming is a understatement ,UPDATE thanks for reply from fatface they very apologetic and resnding my jeans so hopefully sorted soon 👍
2022年12月4日
自発的なレビュー
FatFace - BAKEWELL 2 からの回答
Good morning, Peter
Thank you for taking the time to leave us your review and I am sorry to read that you have had an issue with your store order.
I've taken a further look into this for you and can see that my colleague had replied to your emails, re-ordered the jeans for you and that your parcel arrived to you safe and sound.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. JB
Great service and helpful staff
Great service and helpful staff - easy to call and have my order set aside to exchange my online order for a smaller size
2022年9月30日
FatFace - BAKEWELL 2 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Visited the store in the beautiful…
Visited the store in the beautiful village of Bakewell in Derbyshire where the quaint shop was well stocked and maintained by helpful and friendly staff.
2022年9月13日
FatFace - BAKEWELL 2 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Brilliant love fatface a bit pricey but…
Brilliant love fatface a bit pricey but qhen i can get clothes its the place i look first
2022年7月21日
FatFace - BAKEWELL 2 からの回答
Hello Sue
Thank you for leaving a 5* Review.
Thank you for being a loyal customer of ours! TG
The staff at Bakewell were extremely…
The staff at Bakewell were extremely friendly and helpful. A real pleasure to shop there. Thank you.
2022年2月26日
自発的なレビュー
FatFace - BAKEWELL 2 からの回答
Hi Mark,
Thank you for your review.
I am so pleased that you had such an amazing experience in store and I will make sure that your feedback is passed on. We hope that you continue to enjoy your shopping experience with us.
Have a lovely day!
JH
FatFace - BAKEWELL 2 からの回答
Good morning Anne,
I am so happy to read what a positive experience you had in the bakewell store. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful day! CA :)
FatFace - BAKEWELL 2 からの回答
Hi Susan,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received. We hope you enjoy your new purchase!
Have a great day!
Thanks again, JH
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