Yet another excellent FatFace polo shirt, think I must have more than 10 now. Always good quality, wash beautifully, and last seemingly forever.
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I had the best customer service that I have had in a long while. The lad who served me was polite, friendly and was actually able to fold my clothes as I would myself (very rare these days) which mad... もっと見る
企業が回答しました
The online process is easy and staff are always friendly and helpful.
I visited the shop and found staff to be friendly and polite. I tried on a dress and found that a couple of buttons were missing from it. Although I was offered a discount in lieu of the missing butto... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 19 Banbury Gateway Shopping Park, OX16 3AB, Banbury, Oxfordshire, 英国
- 01295 276241
4.7
優良
163件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent in person experience both…
Excellent in person experience both choosing, buying and returning item and speedy online delivery of the shorter length of the same item, which was not available in store originally.
2024年6月19日
FatFace - BANBURY からの回答
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Went looking for a dress for a wedding
Went looking for a dress for a wedding. Lauren was most helpful in assisting me choose a style which most suited. The store didn't have my size in stock so Lauren arranged for it to be delivered by post. It arrived on the 24th and I am well pleased with it and the service I received!
2024年6月21日
自発的なレビュー
FatFace - BANBURY からの回答
Hi there,
Thank you for taking the time to leave us your 5* review.
I am pleased to hear you had a positive instore experience, and have enjoyed using our instore ordering service. We hope you love your Dress!
Take care. -GM
Lewes dungarees …
Really pleased with the fit of the Lewes dungarees.
Great price and great service at the Banbury Fatface store.
2024年5月31日
FatFace - BANBURY からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a great visit to our Banbury store and that you received great service here and that you are loving your new dungarees. I hope you continue to have a great shopping experience with us.
All the best, MM
Quick and easy to exchange
I have to exchange to a bigger size Sweatshirt and it was easy process with a smile from the staff and also delivered within one week…thank you
2024年5月31日
FatFace - BANBURY からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Always a great experience visiting this…
Always a great experience visiting this shop. Clothes are generally good quality and lovely to wear. Staff here are friendly polite and helpful.
2024年5月10日
FatFace - BANBURY からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
My go-to brand
Great quality clothes with an ethical backdrop. Staff are always super friendly and helpful.
2024年5月8日
FatFace - BANBURY からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
You left the security tag on!!
You left the security tag on!!
I’ve now got to do a 30 mile round trip to get it removed!!
2024年5月3日
自発的なレビュー
FatFace - BANBURY からの回答
Good Morning, I do apologise this scenario has occurred. Unfortunately the only way to remove the tag is in-store but we will forward on your experience to improve our service for the future. I hope you have a nice weekend! TS
Impressive service
I was really impressed by the service I received from Jordan in the Fat Face store in Banbury. He was friendly, polite and very helpful. Nothing was too much trouble for him even though it was getting close to closing time!
2024年4月30日
自発的なレビュー
FatFace - BANBURY からの回答
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
The staff making you feel special
The staff making you feel special, but the clothes sizes limited which can be very frustrating at times
2024年4月23日
FatFace - BANBURY からの回答
Hi Diane,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. Please be assured I will be passing your feedback onto the appropriate department so this can be taken into consideration moving forward.
Take care, LC.
Excellent customer service
Item I was looking for couldn't be found in my size in store but the store assistant checked delivery just received and found it for me in correct size.
2024年4月16日
FatFace - BANBURY からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
I am pleased our crew were able to assist you with this. We hope you love your purchase, and we look forward to welcoming you back soon!
Take care. -GM
Great service from store
2024年4月11日
FatFace - BANBURY からの回答
Hi there,
Thank you for taking the time to leave your review.
We are glad to hear you received great service at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
The clothes are perfect.
The clothes are perfect.
Friendly staff in shops.
Fast and easy with online orders.
The best shop in the world.
2024年4月8日
FatFace - BANBURY からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FatFace - BANBURY からの回答
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Banbury store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
A great retail experience, well done! 16
I've been wearing Fatface clothing for years, it's always nice quality and great design, and it's so nice to go into a shop and find the staff bright, intelligent and friendly rather than sullen and rude as seems to be the norm these days. A great retail experience, well done!
2024年3月16日
自発的なレビュー
FatFace - BANBURY からの回答
Good afternoon, Simon.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Banbury store.
Take care, JB
Incredible in store team!
Lauren, Laura and Sam saved what was a dreadful Fat Face Online experience, into a brilliant one. I was incredibly let down when Fat Face customer service didn't really care to help when they sent me the wrong size of an item... so I contacted my closest store to ask if they had it in stock there, Lauren was brilliant and put them on hold for me until I could get there in the afternoon. When I arrived in store Laura and Sam were such bright, kind and lovely people, happy to help and have a chat with me... they're a credit to Fat Face, and the customer service department could learn a thing or two from them all. Thank you Lauren, Laura and Sam, I'll ditch the Fat Face online and just head to my local store where I feel like a valued customer! Brilliant in store service. The store is also always immaculate whenever I go in.
2024年3月15日
自発的なレビュー
FatFace - BANBURY からの回答
Good Morning
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FatFace - BANBURY からの回答
Hello Diana
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Banbury store - this is great to hear. Take care, LE
Excellent customer service from Trish
Excellent customer service from Trish. Pleasant, helpful and willing to engage with customers. Item purchased was also of good quality and price .
2024年3月2日
自発的なレビュー
FatFace - BANBURY からの回答
Hi Douglas,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.
Katie from Banbury shop
It was your member of staff that made my experience worth writing about! Katie went over and above to help me!
I purchased a black top for my daughter and it was too big. I therefore returned it and explained. Katie said she could go and see if there was one out the back. She was unable to find it but suggested I came back after Christmas when it should be there! She took my phone number to be able to get in contact. I asked for none of this, it was done off her own back.
I would just like to say that Katie is an asset to your company. Such a lovely disposition, felt like she really cared. Life needs more Katie's in it!
2024年1月3日
自発的なレビュー
FatFace - BANBURY からの回答
Hello, we are very happy to hear of the wonderful experience you had in our Banbury store. We look forward to seeing you again soon! Warm Regards TS
Lovely service from Sam!!
I am so happy with the service I received from Sam in the Banbury Gateway store yesterday. He must have overheard me telling my husband I have wanted the Rene dress for ages in black as I had the other colours already. Sam came over and offered to look in the stockroom, but he didn't have it, so he ordered it to be delivered to my home address as I don't live in Banbury. I can not wait for it to arrive.Thank you, Sam!!
2024年2月17日
自発的なレビュー
FatFace - BANBURY からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase when it is received, and we look forward to welcoming you back soon!
Take care. -GM
Easy to order .Great price and quality…
Easy to order .Great price and quality as bought in sale!Staff were very helpful and friendly at Banbury when i collected order .Good communication.thank you
2024年2月3日
FatFace - BANBURY からの回答
Good Morning Sue,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy shopping with us and that you are loving the quality of our clothing! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
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