I find the on line ordering very easy. Collecting in store is easy. I recently called the customer service number to ask about some V&A print trousers which I wanted to exchange for a smaller size,... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Quick delivery, well-made, stylish clothes and professional staff. I had to return items as they were too large and all staff I encountered in your Bath branch were friendly, helpful and polite.
企業が回答しました
Quick delivery , good quality and nice style . Reasonable price also . Will definitely come back again and highly recommend . Than you Fatface !
企業が回答しました
Not recommend to work here (unless you are normal) Not a good place to work if you are autistic or have any hidden disabilities, she will treat you unfairly and is mean (in private, never shows it... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
4 St Lawrence Street, SouthGate, BA1 1AN, Bath, Somerset, 英国
- 01225 465752
4.7
優良
189件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ease of ordering
Ease of ordering. Notifications of when order was avalable for collection. Ease of collection
2025年5月3日
FatFace - BATH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely bag
Lovely bag. Efficient process. I appreciated the reminders for to collect. Thanknyou.
2025年5月7日
FatFace - BATH からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - BATH からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
FatFace - BATH からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - BATH からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order online and convenient to…
Easy to order online and convenient to collect in store
2024年12月15日
FatFace - BATH からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
Had cause to contact Helpline and Bath store regarding delivery of a Christmas jumper. Most impressed when I received a telephone message to give an accurate update on the delivery date and time! Delighted with the jumper too !!
2024年12月10日
FatFace - BATH からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - BATH からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Had great help with an exchange today
Had great help with an exchange today, at FatFace store in Bath. Special thanks to Sam and his colleague.
2024年12月13日
自発的なレビュー
FatFace - BATH からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
It's a Christmas gift
It's a Christmas gift - but disappointed in the ordering process. Decided not to contribute to environmental destruction by ordering online for pick-up in Bath. I was allowed to designate a day, which helped as it meant I could plan a visit. I do not live in Bath, so it would incur travel costs. Unfortunately, I only received communication on the designated day that the delivery would be delayed. I then heard NOTHING. I waited until I couldn't put off my trip to Bath any longer, and visited the store to ask if it had been delivered - they said it would be there until I received an email. On my journey home, within an hour of that conversation, I received an email saying that the item was now in store. This meant making yet another journey. What a waste. Won't try this again.
2024年12月6日
FatFace - BATH からの回答
Hello there
Thank you for taking the time to leave your review.
I am sorry to hear that you have had a negative delivery experience. I will make sure that this is looked at internally.
Take care, LE
My order was delayed and I knew I…
My order was delayed and I knew I couldn't get back to Bath in the timescale. I didn't want to wait till the pick up deadline for my refund so a man in the Bath store said he'd refund me as soon as my item arrived. It arrived a week ago and still no refund. Really disappointed
2024年11月16日
FatFace - BATH からの回答
Hello, thank you for taking the time to leave your review.
I am sorry to hear that this issue has not yet been resolved.
I have reached out to our Bath Store who will be in contact with you to discuss this further.
Thank you, LE
Wonderful store and staff!
Wonderful store and absolutely amazing staff! They were so patient and didn't tire of finding me other sizes. Sam especially was so attentive and helpful, he made my shopping experience in this store. Cannot recommend them enough. This has so far been the best fatface location I've been to, and I've been to quite a few.
2024年10月19日
自発的なレビュー
FatFace - BATH からの回答
Hello Carolin
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Leo in Bath …
Leo in Bath made my first experience with Fat Face amazing. He did not give up in finding a jacket in a large size when it was not available at the Bath location. He tried several stores in places we are travelling to and found a large in Stratford for me. He’s a great kid and I would suggest a valuable employee. Thank you Leo. 🙂
2024年10月1日
自発的なレビュー
FatFace - BATH からの回答
Hello Stephen
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bath store - this is great to hear. Take care, LE
Snuggly coat
Love the coat.
Great colour and very snuggly.
I like the colours of Fat Face clothes and small details like buttons on the sides of jumpers.
Clothes last too.
Staff friendly.
2024年9月26日
FatFace - BATH からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Swimwear
Bought a girls swimsuit Click & Collect it arrived very quickly and I was able to collect much sooner than I expected. The store still had a sale on so was able to find an additional swimsuit to buy as well. These swimsuits were lovely,good quality and a very good price.
2024年8月7日
FatFace - BATH からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
FatFace - BATH からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Poor service!
I ordered a hoodie 9 days ago with click and collect and I still Havnt had an email to say it’s arrived instore. Have been in touch with customer service three times who have been most unhelpful. Told me today there are no click and collect deliveries on the weekend so I would have to wait till Monday! Definitely not good enough. Won’t be ordering from FatFace again!
2024年7月14日
FatFace - BATH からの回答
Hi Julie
Thank you for taking the time to leave your review.
I can see that my colleague has emailed you this morning regarding an update to your order.
Take care, LE
I love Fatface so much,the quality of…
I love Fatface so much,the quality of the clothes & accessories. Shoes are beautifully designed & very comfy. Value for money alittle high in price but worth it. Highly recommend this high street store. Thank you
2024年6月28日
FatFace - BATH からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!
Take care. -LA
Disappointed with the store
I am very happy with my purchase, it arrived quickly and is nice quality. However I feel I must say how disappointed I was going in the Bath store to buy this item, the staff were inattentive, I had to interrupt a conversation to get help and then had to go home and order the item! I’m not surprised the high street is declining.
2024年6月22日
FatFace - BATH からの回答
Good afternoon, Lauren.
Thank you for taking the time to leave us your review.
It's great to read such positive comments about our clothing. Although I am sorry to read your shopping experience in store was not up to the high standards we expect. I will pass on your comments to the relevant party to feedback to the store.
In the meantime, I hope this experience has not deterred you from shopping with us again in the future.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Regards - JB
Lovely chinos, no staff assistance available
I like the chinos I bought very much. Good quality fabric, lovely colour. However, I had been hoping for some staff help when trying on clothes but the only member of staff on the shop floor was engrossed in conversation with her friend for nearly 10 minutes, I stood nearby but decided I couldn't wait any longer.
2024年7月2日
自発的なレビュー
FatFace - BATH からの回答
Hi Anne, thank you for taking the time to review. We're sorry that you had this experience in store! Please rest assured that your feedback will be passed on to the store staff so we can make sure to provide 5 star service in the future. Take care, CD
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