Always lovely staff, materials, styles, colours, fit / size. Loving the sale prices, love a bargain.
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Friendly helpful staff, competitive pricing, good range of clothing and accessories. Would’ve given 5 stars but didn’t really like having to pay for a paper bag! Having received a reply from fat... もっと見る
企業が回答しました
FatFace clothes and accessories are always good quality and great designs from dresses to coats to hair accessories. The staff at FatFace in Beccles, Suffolk are so very friendly and lovely, making sh... もっと見る
企業が回答しました
So lucky to have a lovely Fatface shop in my local town. I was looking for a Sussex Jacket in the Sale buy they didn’t have my size. The assistant was very kind and she spent several minutes searching... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 1 Taylors Square, Newgate, NR34 9QA, Beccles, Suffolk, 英国
- 01502 471831
4.4
優良
134件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Always lovely staff
Always lovely staff, materials, styles, colours, fit / size. Loving the sale prices, love a bargain.
2026年9月13日
FatFace - BECCLES からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely Beccles store great staff
All at the Beccles store very helpful.Friendly and knowledgeable on the products they offer. Always a pleasure to shop in the store.
2026年8月12日
FatFace - BECCLES からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I returned two broken necklaces with…
I returned two broken necklaces with the receipts, I was told that I needed the bar code which I did not have. I was “educated” that jewellery returns were dealt with through customer service, even though the goods were faulty. I ended up apologising if she felt that i had been rude but the assistant would not even look at me. The items were begrudgingly exchanged but I left feeling that I would not return to this branch,
2026年8月31日
FatFace - BECCLES からの回答
We're very sorry to hear about your experience and appreciate you taking the time to share your feedback. This is not the level of service we aim to provide, and we understand how disappointing and frustrating this situation must have been, particularly when returning faulty items.
Your comments regarding the handling of your return, the communication you received, and how the interaction made you feel will be shared with the relevant team for review.
Good experience
Friendly helpful staff, competitive pricing, good range of clothing and accessories.
Would’ve given 5 stars but didn’t really like having to pay for a paper bag!
Having received a reply from fat face regarding my paper bag charge, I apologise for the misunderstanding. I didn’t realise it was a legal requirement. I therefore think I should’ve given a 5 star review!
2026年8月29日
FatFace - BECCLES からの回答
We understand your disappointment regarding the paper bag charge. However, retailers are legally required to charge for carrier bags, and we're unable to waive this fee. The good news is that the money raised from carrier bag sales is donated to charity, helping to support worthwhile causes.
Thank you for your understanding, and we hope to see you again soon!
FatFace - BECCLES からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A great shop
FatFace clothes and accessories are always good quality and great designs from dresses to coats to hair accessories. The staff at FatFace in Beccles, Suffolk are so very friendly and lovely, making shopping a pleasant experience. The doors are always wide open, inviting you in and the staff always greet you with a smile and comment and are very helpful.
2026年8月2日
FatFace - BECCLES からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - BECCLES からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Beccles branch
Went into Beccles branch to find a top to go with a skirt I’d already purchased, the staff were brilliant, didn’t have anything in store but took time to go through online and find me something, order it, and arranged for home delivery!
Perfect 🤩
2026年5月16日
FatFace - BECCLES からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A week after returning an item the…
A week after returning an item the money has still not gone into my bank account. I have had confirmation that the refund has been put through and tomorrow is the last day allowing for a five working day clearance time so hopefully it will go back ok. Love Fatface products but you need to work on the after care of customers
2026年4月24日
FatFace - BECCLES からの回答
Hello Sarah,
Thank you for taking the time to leave your review.
Please note that it is your bank that sets the timeline of a 3-5 working day refund period. If your funds have not cleared with yourself within this time, please do reach out to your bank.
Thank you, LE
Shirt for husband
I ordered from in store, absolutely fantastic service, very helpful as well.
The Beccles store I think it’s amazing
2026年4月24日
FatFace - BECCLES からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff at the shop are lovely- Beccles…
Staff at the shop are lovely- Beccles Suffolk. Really good service and friendly- they make you want to go in
2026年4月24日
FatFace - BECCLES からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - BECCLES からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Assistant very kind and helpful
2026年2月19日
FatFace - BECCLES からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
easy ordering
easy ordering, fast delivery to local store, excellent quality and description of clothing with good fit
2026年2月23日
FatFace - BECCLES からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always a wonderful experience visiting love visiting and purchasing beautiful clothes. …
Always a wonderful experience visiting Fatface in Beccles. Lovely staff, beautiful clothes.
2025年10月11日
FatFace - BECCLES からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - BECCLES からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very happy with my service online …
Very happy with my service online quick and easy also returns to the shop Very efficient
2026年2月6日
FatFace - BECCLES からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I had to order online as the dungarees…
I had to order online as the dungarees I wanted were not in store but they arrived promptly considering it was Christmas time but unfortunately they were to large and you don’t stock petite which is a shame as I’m 5ft so I had to return them
2026年1月6日
FatFace - BECCLES からの回答
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
The shop staff were lovely but I was…
The shop staff were lovely but I was sent no bar code which they said I should have had. So had to go off and check emails as no signal in the shop, it was snowing and cold so not the best experience, then when I checked I only had the emails with my order number
2026年1月5日
FatFace - BECCLES からの回答
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Very helpful staff at the local shop…
Very helpful staff at the local shop leading to my order.
2025年12月15日
FatFace - BECCLES からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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