Ordered , a beige coat 🧥 Which I love from minute I saw it new it had mine , it didn't disappoint very warm all lined and perfect for when winter days come and a absolute amazing price at £145 De... もっと見る
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I collected from the shop. I was kept informed when my parcel would arrive. Unfortunately I had to return items as they weren't suitable. Staff were very helpful and there was no problem. I would reco... もっと見る
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Received quite quickly but could of been earlier as received the notification the parcel was ready to collect at 6.40pm when the shop was shut.. the manager said the delivery was v late in the previou... もっと見る
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Delivered to shop on date expected even though initially they hadn’t thought it had come in and then have to wait another 5 days. Caused a little confusion. 2 E-mail updates same date. Seems good qual... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
52/53 Saturday Market Place, HU17 8AA, Beverley, North Humberside, 英国
- 01482 880039
4.8
優良
213件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - BEVERLEY からの回答
Hi Elizabeth,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Staff are friendly and helpful
Staff are friendly and helpful. We can take our dogs in and they are given treats which is lovely. The clothes are made well and fit well. I only wish the store in Beverley was a little larger so we could have a larger variety. However - I also buy online
2024年1月8日
FatFace - BEVERLEY からの回答
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. Our store crew love meeting your furry friends! We hope you love your purchase and look forward to welcoming you back soon. Please note we will pass your feedback to the appropriate department.
Take care, LC.
Speedy delivery well packaged garments…
Speedy delivery well packaged garments excellent quality and true to size
Beverly store excellent customer service , lovely well presented store
2024年1月2日
FatFace - BEVERLEY からの回答
Hi Alison,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Great service at Beverley Store with…
Great service at Beverley Store with fantastic helpful assistants nothing is too much trouble ..and love the quality of the clothes
2024年1月2日
FatFace - BEVERLEY からの回答
Hello Sherry
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great no worries
2023年12月29日
FatFace - BEVERLEY からの回答
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you have no worries when shopping with us and I hope you continue to enjoy your experience with us both in store and online.
All the best, MM
FatFace - BEVERLEY からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our Beverley store. I will be sure to pass on your comments to the team.
All the best, MM
Helpful staff and great jumper
2023年12月20日
FatFace - BEVERLEY からの回答
Hello Kirsty
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Customer service at its best
I ordered on line which came very quickly but had to return some items to the store in Beverley and the staff was so helpful and friendly. Very efficient.
2023年12月18日
FatFace - BEVERLEY からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you find our crew in our Beverley store to be so friendly and helpful. I will be sure to pass on your comments to the team.
All the best, MM
Lightweight dress
Lightweight dress. Good style. Red glitter throughout - not as expected, so I sent it back. I thought it would be navy with silver glitter. Ordered online. Friendly staff when I collected it.
2023年12月2日
FatFace - BEVERLEY からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
FatFace - BEVERLEY からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Easy ordering on line
Easy ordering on line. Chose to pick up from local store. Item was delivered within time stated. Collection from store was smooth & uncomplicated. Store staff cheerful & efficient
2023年11月21日
FatFace - BEVERLEY からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fabulous little coat
Fabulous little coat. My daughter loves it. I love the colours and quality of materials used. Always on trend and stylish. I guess that's why we keep coming back. Washes well and always looks gorgeous on. Fabulous 👌
2023年11月22日
FatFace - BEVERLEY からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - BEVERLEY からの回答
Hello Carole
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely quality
First time I have ordered from FatFace and I was very pleased with the garments. They arrived quickly and the quality is very good.
2023年11月24日
FatFace - BEVERLEY からの回答
Good afternoon, Barbara.
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Quality and good fit
2023年11月24日
FatFace - BEVERLEY からの回答
Good afternoon, David.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
No hassle order.
No hassle order which did not take long to arrive at my designated store. Very pleased with the goods at a reasonable price.
2023年11月21日
FatFace - BEVERLEY からの回答
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
FatFace - BEVERLEY からの回答
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Quick service click and collect to the…
Quick service click and collect to the Beverley store will use this set again thankyou fatface
2023年10月31日
FatFace - BEVERLEY からの回答
Hello Clara
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I ordered a tshirt in the sale
I ordered a tshirt in the sale, I absolutely love it. This is the second tshirt I have bought from them, I'll definitely be buying from them again. The quality is fantastic.
The customer service was awesome, very fast & friendly.
2023年10月22日
FatFace - BEVERLEY からの回答
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Ordered a purse over a week ago
Ordered a purse over a week ago, said it would be posted in 48hrs. Emailed yesterday to be told they were on the case and would contact me today. But nothing!
2023年10月25日
FatFace - BEVERLEY からの回答
Good Morning Polly,
Thank you for your feedback. I am so sorry for the delay with your order. I have spoken to the store management this morning and they are investigating this with the warehouse team. I have also emailed you directly regarding this delay. Thank you again for your patience and understanding regarding this. Take care - KS
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