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FatFace - BEVERLEY レビュー 194

TrustScore 5段階評価の4.5

4.7

52/53 Saturday Market Place, HU17 8AA Beverley, North Humberside, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I ordered some dresses for a wedding which came into store ( Beverley). The ladies in store helped me so much - advised a different size, managed the returns and ordering, recognised me when I came ba... もっと見る

企業が回答しました

5つ星のうち3の評価

The jeans were ordered in for me as I required short. I returned them as I found a similar pair for £18 less in M and S. Similar quality but still too high waisted

企業が回答しました

5つ星のうち5の評価

I was looking for a denim jacket in a specific style, more boxy than too fitted. The shop assistant was so lovely, showing me all the denim jackets and I found The One. There was a blouse I had se... もっと見る

企業が回答しました

5つ星のうち5の評価

I tried a size 14 R on in store and they were big on the waist. I then tried a 10 as no size 12 available. To my surprise they fit really well. Very flattering and comfortable. They were still a li... もっと見る

企業が回答しました


企業情報

  1. 衣料品店
  2. ファッション アクセサリー店
  3. 紳士衣料店
  4. 婦人服店

当該企業による記述

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


連絡先

  • 52/53 Saturday Market Place, HU17 8AA, Beverley, North Humberside, 英国

  • 01482 880039

4.7

優良

TrustScore 5段階評価の4.5

194件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Good quality

Good quality, easy to use on line ordering and friendly staff in store.

2023年11月7日
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP

5つ星のうち4の評価

Quick service click and collect to the…

Quick service click and collect to the Beverley store will use this set again thankyou fatface

2023年10月31日
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Hello Clara
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

5つ星のうち5の評価

I ordered a tshirt in the sale

I ordered a tshirt in the sale, I absolutely love it. This is the second tshirt I have bought from them, I'll definitely be buying from them again. The quality is fantastic.
The customer service was awesome, very fast & friendly.

2023年10月22日
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS

5つ星のうち1の評価

Ordered a purse over a week ago

Ordered a purse over a week ago, said it would be posted in 48hrs. Emailed yesterday to be told they were on the case and would contact me today. But nothing!

2023年10月25日
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Good Morning Polly,
Thank you for your feedback. I am so sorry for the delay with your order. I have spoken to the store management this morning and they are investigating this with the warehouse team. I have also emailed you directly regarding this delay. Thank you again for your patience and understanding regarding this. Take care - KS

5つ星のうち5の評価

Great service

Great service, great clothing, simply the best

2023年10月17日
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS

5つ星のうち5の評価

Really attentive and helpfull staff..

2023年10月28日
自発的なレビュー
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

5つ星のうち5の評価

Lovely store

The lady was really helpful, had plenty of time for me and was chatty and friendly. Even though I had several returns she still made me feel like a valued customer. I would happily shop here again

2023年10月19日
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

5つ星のうち5の評価

Friendly Fatface in Beverly

Helpful staff and no fuss returns - always welcoming

2023年9月27日
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

5つ星のうち5の評価

Great service

Great service - unfortunately I had to return this item but this was quick and easy to do

2023年9月22日
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

5つ星のうち3の評価

Online ordering wad disappointing

I ordered 2 dresses to be delivered to my closest store for pick up. When I opened the parcel only 1 dress was in the packaging with an invoice stating 2 dresses. I rang the store who advised there were no other parcel for collection and would ring customer service for them to send the missing dress out. They advised both dresses had been sent and they did not have another dress. This was not the case. Payment for the dress had been taken and advice invoice sent stating 2 dresses were in the parcel. They advised they will refund the money but that is not the issue. The shop assistant in the store was very polite and helpful and helped sort out the issue. I would recommend the store. I no longer trust Fat Face online and in the future would only buy from the store.

2023年9月6日
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Hello Dawn, thank you for taking the time to leave a review.

I'm really sorry to hear that your Devin Bandana Dress didn't arrive in your parcel. I can see that you have spoken to my colleague and she has refunded £35.00 back to your PayPal account. Sadly when an item is missing from an order and is unavailable for re-order on our website, the next best thing is to process a refund for the item, so I'm really sorry that we were unable to help further.

It's great to hear that our store crew in Beverley were able to help out, and I'll be sure to pass your feedback on. I'll pass your comments to our warehouse team too, so they are aware of this issue.

I hope your next shopping experience with us is more positive.

All the best, LB

5つ星のうち5の評価

Efficient friendly service

Efficient friendly service. Love the clothes too 😍

2023年9月5日
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Hi Gary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

5つ星のうち5の評価

Lovely shop and clothes

Fat Face staff are always helpful and friendly. The clothes are great quality and beautifully made.

2023年9月3日
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Hello Annie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

5つ星のうち5の評価

Prompt delivery

Prompt delivery, items as advertised

2023年8月25日
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS

5つ星のうち5の評価

Just love the clothes etc from here…

Just love the clothes etc from here although a little expensive they are good quality, but I tend to wait for sales mainly, but do love Fat Face

2023年8月23日
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

5つ星のうち5の評価

Helpful

Helpful, friendly staff in store. Great website.

Lovely clothing. Great quality and true to size.

2023年8月23日
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Hello Lisa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

5つ星のうち5の評価

Good on line and in shop experience

Ordered items on line to be delivered to my local fatface shop who didn’t have my size in stock. Good progress updates and quick delivery. Easy collection from shop - bought another item in the sale whilst in there. The item I bought - a hoodie - fits well, is an attractive colour and is well made.

2023年8月15日
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS

5つ星のうち5の評価

Great staff

I bought dress on line but it was too big. I called local store and they went out of there the way to help. Located the size I wanted and put it to a side until I got there the next day. Ladies name was Claudia. Excellent service

2023年8月11日
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
EP

5つ星のうち5の評価

Always good quality and excellent…

Always good quality and excellent customer service

2023年8月11日
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS

5つ星のうち5の評価
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS

5つ星のうち5の評価

Always pleased with the service at Fat…

Always pleased with the service at Fat Face! I ordered a shirt & hoodie from the website and chose the click and collect service to my local store. The assistant there was polite and friendly and I was able to collect my order without any problems!

2023年8月6日
FatFace - BEVERLEY ロゴ

FatFace - BEVERLEY からの回答

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS

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