We went into your store today and was happy with the way the store is set up. I have not been to Birmingham city centre for many years, I have noticed that many shops do not have adequate acce... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Received text message to say sandals were ready to collect from central Birmingham shop. Made special trip to collect them only to be told they are not there and glitch in system means 'this happens a... もっと見る
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This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into... もっと見る
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We had a wonderful time in this store. Mandy was so helpful, friendly and informative. She told us about the extra 20% off of sale items and answered all the questions we had. She discussed our day an... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 28 Grand Central, Stephenson Place, B2 4BF, Birmingham, West Midlands, 英国
- 01216 343570
4.8
優良
197件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
As always you are very good with people…
As always you are very good with people and there issues.
Never have to worry about returning items
2026年9月4日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
We went into your store today and was…
We went into your store today and was happy with the way the store is set up. I have not been to Birmingham city centre for many years, I have noticed that many shops do not have adequate access for people in wheelchairs to get around but your store was perfect.
I was served by Brad and the manager who was both wonderful.
Thank you to all at FatFace Birmingham City Centre.
2026年8月30日
自発的なレビュー
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
We had a wonderful time in this store
We had a wonderful time in this store. Mandy was so helpful, friendly and informative. She told us about the extra 20% off of sale items and answered all the questions we had. She discussed our day and helped me to sign up to the rewards scheme. Excellent service and store.
2026年8月29日
自発的なレビュー
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good Quality & comfort clothes
Lovely staff , comfort clothes , Good Quality, great order is never promise.
2026年8月29日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Received text message to say sandals…
Received text message to say sandals were ready to collect from central Birmingham shop. Made special trip to collect them only to be told they are not there and glitch in system means 'this happens all the time'. Was offered £10 gift voucher but, honestly, not good enough.
2026年8月12日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Good morning, Emma
Thank you for taking the time to leave your review. We are really sorry for the issues with your order.
Upon investigation, I can see that your parcel was incorrectly marked as "ready to collect" on 7th August. However, the store advised you that this was an error. Your order then arrived two days later on 9th August. I can see that our advisor updated you with this information, in which you have advised us that you may or may not collect it. If it is not collected, the order will be automatically returned and refunded.
Thank you, LE
The staff at the shop were brilliant…
The staff at the shop were brilliant and very helpful. Stress free and nothing was too much for them.
2026年8月2日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The assistant was the difference in my…
The assistant was the difference in my journey to the store. Y to get are always soo polite and helpful. It makes my day when I do get a chance to visit. Thank you 🙏🏽
2026年7月19日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The girl that served me on the till was…
The girl that served me on the till was very pleasant and informative
She did a great job
Thank you
2026年7月20日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff in the shop were so friendly…
The staff in the shop were so friendly which made it a very pleasant experience
2026年7月22日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff very friendly and helpful
2026年7月11日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent customer service.
Excellent customer service.
I was looking for work Dinner, summer clothing at Fatface , Grandcentral, Bull ring Birmingham shop and team member from Fatface named 'India' was really helpful. She helped me chose the clothing, she was attentive, listening to what I'm looking for and genuinely was interested in helping me chose, getting the right sizes , checking availability for sizes, showing different options.she was kind, professional and efficient.I am very impressed.Keep it up!Definitely will be shopping at Fatface , Grand central again!
Dr Patel.
2026年7月12日
自発的なレビュー
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The parcel was delivered to the store…
The parcel was delivered to the store at the time that was promised. No problem with collecting it.
2026年7月5日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Pretty and comfy clothes and fantastic service
I love shopping at the Birmingham FatFace shop: the staff are always helpful and when I ask provide honest opinions and advice about fit etc. The clothes are comfortable (at least the ones I buy), last well and I like the different prints are usually available in different styles. I also like the company ethos of being a bit more environmentally conscious and sustainable. What was particularly good today was that one member of staff found some things for me to try based on a very quick exchange and they were perfect. Another colleague gave me excellent advice on fit, and a third suggested some things based on some very vague ideas about fabrics I liked that helped me see the structure in the shop display. Thank you!
2026年6月27日
自発的なレビュー
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order item and collect…
Easy to order item and collect following day. Pleasant member of staff in Birmingham shop
2026年6月8日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Birmingham
I visited the Birmingham store and it is very well stocked with the latest clothes and accessories. The store is always nice to visit but the standout thing for Birmingham is the staff who are always a delight to visit. Helpful staff who are always willing to give an honest opinion or help you find something more suitable. I do love this store and visit often.
2026年4月26日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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