Excellent customer service. I was looking for work Dinner, summer clothing at Fatface , Grandcentral, Bull ring Birmingham shop and team member from Fatface named 'India' was really helpful. She hel... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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I love shopping at the Birmingham FatFace shop: the staff are always helpful and when I ask provide honest opinions and advice about fit etc. The clothes are comfortable (at least the ones I buy), las... もっと見る
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Ordered online to pick up at a local store in Birmingham. Had confirmation through of purchase & was told on it that my item would be instore to collect in a few days. Two weeks passed & I happened to... もっと見る
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This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 28 Grand Central, Stephenson Place, B2 4BF, Birmingham, West Midlands, 英国
- 01216 343570
4.9
優良
188件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer service as always
Great customer service as always. was able to find the item I wanted easily
2026年2月1日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A change of delivery address
An item I ordered was delivered to the store in Birmingham but I thought I had chosen the Next Store to pick it up. I rang the Fatface shop in Birmingham and the response I received was amazing. A lovely gentleman I spoke to, arranged for the item to be delivered to my home address the very next day!! I could not believe it!! How efficient the service was and what an asset to the company that gentleman was. Well done Sir!!
2026年1月31日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great coat
Great coat. Lovely staff in shop when I went to collect it. Overall a great customer service experience.
2026年1月7日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
My parcel got sent to the Birmingham…
My parcel got sent to the Birmingham shop by mistake I rang the helpline the phone was answered quickly and a new order generated to go to redditch next all within a few minutes very happy thank you
2025年12月30日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful staff but....
Helpful staff when I picked up a very large ' collect ' order. Some of the items were packed tightly into a bag that the seams were coming apart. The assistant said don't worry about it, we will pack them into another bag for you. I happily tried on my items and decided to keep most of the items, when the items were repacked. I was charged for the bags! Hence a 4 star review and I spent a considerable amount.
2025年11月15日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Good morning,
Thank you for your review. I am pleased to hear of your great experience! Take care, CM
Very fast delivery
Very fast delivery, fantastic how this new bag is made to look old. It's so well made. Value for money
2025年11月1日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always enjoy a look around store
Always enjoy a look around store, staff were very helpful has always. Belinda served me today and was very helpful, chatty and pleasant. Brought a couple of items that were in sale , so that was a bonus. Always good quality.
2025年10月24日
自発的なレビュー
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Relaxing
Relaxing, enjoyable shopping. Efficient, polite, fuss free for online collections.
2025年10月10日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Mandy and Damian were so helpful and…
Mandy and Damian were so helpful and sorted out my issue with a faulty product. Damian allowed me to use his phone to speak to Fatface!
Both Mandy and Damian were honestly amazing.. so kind so helpful and the whole experience of exchanging was simple thanks to them both!
They both deserve a pay rise!!
2025年9月19日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ease of order and pickup
Ease of order and pickup.
Ordered online, picked date for collection to suit - smooth transaction
As ever quality items.
2025年8月19日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very easy to order and collect
Very easy to order and collect. Lovely staff at Birmingham Fatface.
2025年8月12日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good Quality Clothes with Simple C&C
Good quality, stylish clothes at a reasonable cost. Click and collect was very efficient. Thank you to the Birmingham store for making it so.
2025年7月1日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Wow so impressed with how quickly the…
Wow so impressed with how quickly the delivery was it was delivered the day after it was ordered. The top was extremely well made, as this was the first time I had ordered from this company I would definitely recommend their products
2025年7月5日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The person who served me I already know…
The person who served me I already know from previous occasions when I've ordered to pick up in store. He is very helpful and quite chatty. Unfortunately, although he did tell me his name at one time I can't recall it this time.
2025年6月30日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Birmingham store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Summery trousers
Lovely colour and print but a little too long for "short" length will need to take it up.
2025年5月2日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent Customer Service
There was an issue with retrieving the barcode for my order, but the staff were very patient and helpful with the situation and were able to resolve the matter in a very friendly and professional manner.
2025年4月3日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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