Very disappointed as my initial order was completely ignored. Was suppose to receive email confirmation when to pick up. When queried was told order lost. Customer service reordered but it meant 1 i... もっと見る
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I usually buy Fat Face clothes because although pricier than some other retailers, they are stylish and quality so last longer. Size can be inconsistent so always best to try on first. Never a problem... もっと見る
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Bluewater is my local store although I do visit several others in the south-east and they are always pretty friendly. I like the quality of chinos (straight are better than the new slim ones), tee-shi... もっと見る
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Fantastic quality and hard wearing. Easy to mix and match items and good variety of colours that are fun and vibrant. It’s also good being able to go to my local store and see the items before pur... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit U028B Upper Rose Gallery, East Mall, DA9 9SP, Bluewater, Kent, 英国
- 01322 423454
4.7
優良
160件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Outstanding service,Order was waiting for me to collect
Order was waiting for me to collect, straight forward in & out of shop exactly how I like it & staff were really lovely & very helpful
2023年11月26日
FatFace - BLUEWATER 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy to order online
Easy to order online. Great communication with regards to status of my order. Click and collect very efficient at The Bluewater store.
2023年11月21日
FatFace - BLUEWATER 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - BLUEWATER 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered click and collect
Ordered click and collect, kept advised of when it was ready. Tried it on in the shop, beautiful wide leg trousers, good to have 3 options on length!
2023年11月5日
FatFace - BLUEWATER 2 からの回答
Good afternoon, Anthony.
Thank you for leaving us this review about your Click n' Collect shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon either on line or in store.
Take care, JB
Lovely ankle boot
Good click and collect service ,staff always friendly and helpful .
Needed to go up in boot size
2023年11月3日
FatFace - BLUEWATER 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Ordering online was easy
Ordering online was easy. Nice items. Returned a few to shop with ease. Shop assistant very helpful.
2023年11月2日
FatFace - BLUEWATER 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service and good quality clothes.
2023年10月19日
FatFace - BLUEWATER 2 からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
FatFace - BLUEWATER 2 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quality clothes
I usually buy Fat Face clothes because although pricier than some other retailers, they are stylish and quality so last longer. Size can be inconsistent so always best to try on first. Never a problem if clothes need to be returned.
2023年10月19日
FatFace - BLUEWATER 2 からの回答
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Poor customer service in store
2023年10月18日
FatFace - BLUEWATER 2 からの回答
Hi Richard,
Thank you for leaving this review.
I'm sorry to hear you didn't have good experience in store. If you wish for us too look further into your complaint, please email us more details to customerservices@fatface.com.
Take Care
-SK
FatFace - BLUEWATER 2 からの回答
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Visited the blue water branch today
Visited the blue water branch today . Very neatly merchandised and clearly price . A good range. Service from Kerry at the till was a plesure, very friendly polite and helpful a credit to the company .
2023年10月21日
自発的なレビュー
FatFace - BLUEWATER 2 からの回答
Good morning Peter,
Thank you for your 5* review regarding your recent visit to our Bluewater store. It is great to read such positive comments regarding our lovely store crew.
Have a lovely day! LB
A great experience
My click and collect order was available to collect promptly. The member of staff who served me at Bluewater was very helpful.
2023年9月29日
FatFace - BLUEWATER 2 からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Beautiful dress
Beautiful dress, fits perfectly. Saw in store at Bluewater in the sale, but they didn’t have my size, luckily I found it online in the sale.
Very happy with purchase.
2023年9月4日
FatFace - BLUEWATER 2 からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Helpful shop assistants,,ordered and…
Helpful shop assistants,,ordered and delivered on time. Thanku
2023年8月22日
FatFace - BLUEWATER 2 からの回答
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Lovely summer dress ready to be collected
The item was ordered on line and ready to collect quickly. No problems in collecting from chosen shop. Helpful staff.
2023年8月25日
FatFace - BLUEWATER 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Love FatFace clothing
Love FatFace clothing, being older I tend to go for the long length dresses which generally rest on my knees. The quality is good and never disappoints.
2023年8月24日
FatFace - BLUEWATER 2 からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
One of my favourite shops.
Bluewater is my local store although I do visit several others in the south-east and they are always pretty friendly. I like the quality of chinos (straight are better than the new slim ones), tee-shirts and sweat-tops. Always pop in wherever I see a FatFace.
2023年8月8日
FatFace - BLUEWATER 2 からの回答
Thank you so much for your wonderful review. We deeply appreciate your comments and we look forward to seeing you again soon! - RS
Good service
2023年6月30日
FatFace - BLUEWATER 2 からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
FatFace - BLUEWATER 2 からの回答
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items and the service you received. We hope you love your new items! Take care – LB
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