I bought several pairs of shorts. The design, fabric and tailoring are all great quality. They will last and are much easier to iron than those awful cargo shorts. Staff at Bury St Ed really chilled... もっと見る
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Amazing customer service at the Bury St Edmunds store today. Shopping with a toddler is tricky but shopping with two is almost impossible so thank you for the way you interacted with them both while... もっと見る
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My wife bought a top didn’t keep receipt but decided she had made a mistake went to take it back with all tags still attached and was refused exchange or refund. Showed the transaction on her banking... もっと見る
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I can’t rate the Bury St Edmunds store FatFace staff highly enough. Always friendly and helpful at every visit, today Sarah at the store went the extra mile. I had visited looking for an Ecru denim... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
5/7 Auction Street, IP33 3FA, Bury�St�Edmunds, Suffolk, 英国
- 01284 764247
4.6
優良
181件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Christmas gifts.
Ordering was simple.
Delivery was prompt.
Well packaged.
Notified along the delivery route and when delivery would be. All round brilliant service.
2023年1月2日
FatFace - BURY ST EDMUNDS からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Inspiring merchandise
Inspiring merchandise, friendly and helpful staff.
No plastic bags or tags.
2022年11月24日
FatFace - BURY ST EDMUNDS からの回答
Good afternoon, Judith
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bury St Edmunds store.
Take care, JB
FatFace - BURY ST EDMUNDS からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Fatface - my favourite shop!
Love Fatface clothes but don’t often get the chance to shop instore these days. Bury St Edmunds Fatface is a great shop, the staff are always friendly and chatty and the store always looks immaculate. Found a pair of my favourite jeans in the sale at a bargain price - their girlfriend jeans are lovely quality denim and so comfortable. Was very tempted by a gorgeous jumper but that may have to go on my Christmas wish list for now. I also received a money off voucher for use in January so maybe that jumper ….
2022年11月24日
FatFace - BURY ST EDMUNDS からの回答
Hi Laura,
Thank you for your feedback the crew at the Bury St Edmunds store. It is so wonderful to read about the great experience you had instore
Take care - KS
Most helpful staff.Nothing was to…
Most helpful staff.Nothing was to trouble.We wish all store experiences were as good as this one.Excellent.
2022年10月4日
自発的なレビュー
FatFace - BURY ST EDMUNDS からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Visited FatFace in Bury St Edmunds
Visited FatFace in Bury St Edmunds. Staff were friendly and helpful offering alternative colour and size of the boots i was trying on. Bought the boots and a top with a money off birthday voucher. Was wished a happy birthday at the till.
2022年9月26日
FatFace - BURY ST EDMUNDS からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
FatFace - BURY ST EDMUNDS からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love FatFace clothes
Love FatFace clothes. Great designs and quality. The dungarees fit perfectly as do my husband's trousers. Both were a good price. All staff in my local store, Bury St Edmunds, are friendly and professional. Ordering on line works well too.
2022年9月4日
FatFace - BURY ST EDMUNDS からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
FatFace - BURY ST EDMUNDS からの回答
Good Afternoon Faith
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
The shirt was lovely but too big
The shirt was lovely but too big. Unfortunately you did not have a smaller size but my local shop took back the return with no argument . Very pleased with the service and will definitely buy from Fat Face again.
2022年8月28日
FatFace - BURY ST EDMUNDS からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - BURY ST EDMUNDS からの回答
Hi Gillian, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - BURY ST EDMUNDS からの回答
Hi Damian, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - BURY ST EDMUNDS からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
The staff were helpful and friendly.
2022年8月19日
FatFace - BURY ST EDMUNDS からの回答
Good afternoon, Kim
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bury St. Edmunds store. JB
Go above and beyond
Grace and a fellow girl . Went above and beyond helping me shop for my 13yr daughter who is really struggling with self confidence. Choice a swimsuit and feel confidence in it .
2022年6月19日
自発的なレビュー
FatFace - BURY ST EDMUNDS からの回答
Hi Lynsey, thank you for your 5* review on the Bury St Edmunds store, this is really wonderful to hear! take care, LE
Love Fat Face
Love Fat Face, always a good variety of styles and colours. Great customer service too.
2022年6月4日
FatFace - BURY ST EDMUNDS からの回答
Hello Adrianne
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. I'm glad you love the Great Customer Service too. DW
Good service
2022年5月17日
FatFace - BURY ST EDMUNDS からの回答
Hello Alan,
Thank you for your 5 star review.
Have a great day!
Take care, CT
Love Fat Face!
2022年5月1日
FatFace - BURY ST EDMUNDS からの回答
Hi Zuzana, thank you so much for your 5* review. I am so pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Amazing customer care.
I ordered the dress through Bury St Edmunds branch to be sent direct to me as they didn’t have my size in stock. When it arrived (really quickly) it was far too big so I contacted customer care and they arranged for the smaller size to be sent out the very next day. It was perfect and I returned the large one back to the Bury St Edmunds store. I would like to praise both the customer care team, especially Liam and Sarah the Bury St Edmunds store manager for their brilliant service. Thank you both so much and the dress is fabulous.
2022年4月11日
FatFace - BURY ST EDMUNDS からの回答
Good Morning Sally
Thank you for your 5* review.
I am so pleased to hear of the recent service you experienced from us.
Thank you for passing on lovely feedback regarding the Bury St Edmunds store, please be assured that I will pass this onto the crew members involved for you.
Have a lovely day!
- EP
Great service
Had to exchange some too big jeans bought online at Bury st Edmunds store - Toby found me a size down and then reordered them and refunded me, great service with a smile.
2022年3月11日
自発的なレビュー
FatFace - BURY ST EDMUNDS からの回答
Hello, Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments about the service you receive from Toby in our Bury St Edmunds store. Take care, LM
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