Due to very limited store space locally FatFace only seem to stock jeans in very dark blue in my size (hint we don’t all want dark blue!) I ordered a pair online. There was a two day delay to be able... もっと見る
企業が回答しました

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Due to very limited store space locally FatFace only seem to stock jeans in very dark blue in my size (hint we don’t all want dark blue!) I ordered a pair online. There was a two day delay to be able... もっと見る
企業が回答しました
The usual great quality and value from FatFace. Shop staff were very helpful, and it's really useful to be able to assess the material, fit and quality before purchase.
企業が回答しました
Staff were (eventually) helpful, although a bit too much in-house banter upon entry! Not enough stock so forced to buy items online & go to shop to collect because of FF's delivery charges. More item... もっと見る
企業が回答しました
I had an issue with my last order from Fatface so I rang their customer helpline and spoke to Jo who was absolutely fantastic, she simply could not have been more helpful or reassuring. My issue was... もっと見る
企業が回答しました
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
7/8 Market Street, CB2 3PA, Cambridge, Cambridgeshire, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer service. Exchanging, ordering in, sending direct to my home.

FatFace - CAMBRIDGE 2 からの回答
I ordered something online which when arrived in store looked completely different. When I tried to get a refund the staff member accidentally charged me again, and though they tried to process two refunds after that point I have only received one. I’m now down £38 with nothing to show for that.

FatFace - CAMBRIDGE 2 からの回答
Great customer service as always in the Cambridge store but please, please bring back children’s clothes in store - we really miss it.

FatFace - CAMBRIDGE 2 からの回答
Initially I ordered the wrong size coat and there was no problem getting a refund on a reduced item with no delivery charge. The replacement coat I got was really good quality.

FatFace - CAMBRIDGE 2 からの回答
We went into the Cambridge store. The man that served us was very helpful. He looked up the item online to see if was in stock and even wrote the item number down for me. He was extremely helpful x

FatFace - CAMBRIDGE 2 からの回答
Great staff very friendly and helpful. Only wish the shop could be bigger and hold more stock.

FatFace - CAMBRIDGE 2 からの回答
I saw a blouse online I liked but wasn’t sure it would suit me. I hate sending things back so it was great to find the blouse and buy it there and then. I also got some leggings which I hadn’t intended to buy but turned out cheaper than expected. Very pleased. I do prefer to visit a shop and see and feel what I am buying.

FatFace - CAMBRIDGE 2 からの回答
Clothes are always a good quality, even though somewhat more expensive, but they do last well. Shop assistants very helpful

FatFace - CAMBRIDGE 2 からの回答
My experience was made very pleasant by the greeting I received when entering the shop.The member of staff was very helpful and the shop was laid out nicely.Although Cambridge store is small plenty of choice for me.All in all a nice place to shop.

FatFace - CAMBRIDGE 2 からの回答
I have already written a stunning review of the service. I ordered the garment through my daughter, and paid for it!! I personally am not in a position to buy your goods, too old and too poor!
Please check your records, parcel arrived on 4/10/22

FatFace - CAMBRIDGE 2 からの回答
Purchased a great quality jacket in sales with a further reduction on top. Very pleased

FatFace - CAMBRIDGE 2 からの回答
Great quality clothes. People very friendly , no quibble on returning. Great Scottish fellow. Very kind and helpful.

FatFace - CAMBRIDGE 2 からの回答
Went to return a product I bought online with PayPal only to be told that it couldn't be returned to a branch as it was PayPal. I had travelled specifically into Cambridge to make the return so it was a complete waste of time. Returned via Royal Mail in the end but paperwork didn't say PayPal returns weren't viable in brach.

FatFace - CAMBRIDGE 2 からの回答

FatFace - CAMBRIDGE 2 からの回答
I rarely visit the city centre any more, today is an exception. I went into FatFace in Cambridge as I was looking for a particular item. Very friendly banter was going on between a staff member as I entered. The man sounded very happy in in job. After a while browsing the mens clothes upstairs I asked the staff member if he could find me a hoodie in a size that I couldn’t find. He was efficient and professional. More importantly was our discussion about FatFace and how long he had worked for the company. We talked about one of my Favourite shops in Burnham Deepdale, North Norfolk. It is a delight to meet someone who displays obvious pride in both his work and his employer. FatFace clothes should be easy to sell. They are consistently well made, and stylish. Other customers joined in our conversation and we also shared comments with each other about our various choices of clothing. This is what shopping should be like! No pressure, friendly helpful sales people who have the time for some light discourse. I don’t enjoy shopping anymore But on Thursday I left your shop feeling uplifted and having bought far more than I intended. The item I asked about was not in stock at the shop. It was dispatched to me at home for no extra cost and I got it yesterday. I will return to Cambridge city centre one day. I will make a bee line for the friendly faces at FatFace. Thank you 😊

FatFace - CAMBRIDGE 2 からの回答
As always, great clothes from FatFace. One of my favourite shops. The staff in all the shops I’ve been in are so friendly and helpful and their clothes last for years.

FatFace - CAMBRIDGE 2 からの回答
Excellent customer service. I contacted Fat Face regarding a parcel that was taking longer than I expected. They explained the reason for delay, They were ultra polite and helpful. The parcel arrived the next day. Lovely, Great quality, Perfect stuff.

FatFace - CAMBRIDGE 2 からの回答
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