Everything went well. Everyone I met or spoke to at Fatface are super helpful. I think the website needs a lot of modification to make it better. Especially with delivery, cancellation and return
企業が回答しました
所在地
所在地を変更Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB
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レビュアーのコメントを見てみましょう
Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... もっと見る
企業が回答しました
Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was... もっと見る
企業が回答しました
I forgot to add one item to the order (£150). I went online to see if I could add it on, but this was not possible (I do understand this). Online it said if I contacted customer services I could order... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, 英国
- 02920 667139
4.8
優良
142件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - CARDIFF 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - CARDIFF 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Everything went well
Everything went well. Everyone I met or spoke to at Fatface are super helpful. I think the website needs a lot of modification to make it better. Especially with delivery, cancellation and return
2026年4月19日
FatFace - CARDIFF 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff are so friendly and helpful
The staff are so friendly and helpful, they go above and beyond with their customer service. It's always a pleasure to shop at Fatface.
2026年4月9日
FatFace - CARDIFF 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely Lightweight Down Jacket
Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was comfortable to drive in. Love the contrasting hood and zip.
2026年3月8日
FatFace - CARDIFF 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - CARDIFF 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Didn’t like the dress as it didn’t look…
Didn’t like the dress as it didn’t look like the one online. However had a full refund from fat face.
2026年2月15日
FatFace - CARDIFF 3 からの回答
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
FatFace - CARDIFF 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service
Great service, I'd bought a skirt didn't have the time to try it on. Too small so I ordered two online and returned the two I didn't need. What I liked was the ease of process
2026年2月10日
FatFace - CARDIFF 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really good quality jeans
Really good quality jeans, good fit, true to size. So good to be able to have a store nearby to collect from too, although I always see something else I want to buy when I go in!
2026年2月10日
FatFace - CARDIFF 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service
Excellent service. I saw the coat I wanted in a Fat Face shop but not in my size. The assistant gave me all the details to be able to order on line when I got home. Ordered and it arrived the next day. Brilliant!
2026年1月24日
FatFace - CARDIFF 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I needed a replacement hat
I had a FatFace woolen hat for many years and it was comfortable while keeping your head lovely and warm but after many years of wear it had to be chucked out so I bit the bullet and ordered myself two new ones. Same style but different colours as I couldn't get one the same as before. Finding what I wanted was easy on the website, the choice of colours was great, paying for them was easy by using PayPal and the staff in the Cardiff store were very helpful when I collected my parcel.
2026年1月7日
FatFace - CARDIFF 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff were very helpful and…
Staff were very helpful and knowledgeable, edpecially as it was so busy.. Lovely atmosphere in the shop.
2025年12月15日
FatFace - CARDIFF 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - CARDIFF 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I had a delayed delivery
I had a delayed delivery, and they had the item in the shop so I was able to rebye the item and they returned my delivery when arrived. And refunded me .
2025年12月9日
FatFace - CARDIFF 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - CARDIFF 3 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Out with an old in with a new.
I have been purchasing Fat Face clothing for 30 years. Always good quality and variation. This purchase was a sweater in the same colour as purchased many years ago and now worn out. Good service and friendly staff at the Cardiff outlet.
2025年12月6日
FatFace - CARDIFF 3 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
I love Fat Face
I love Fat Face. Efficient company, friendly staff in store, always a positive experience.
Online deliveries are punctual, well packaged. All good. When I've had to return an item, no issues and prompt refund.
2025年12月4日
FatFace - CARDIFF 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Amazing service and good quality clothing.
Excellent quality and I would recommend it every time.
Thank you.
2025年11月9日
FatFace - CARDIFF 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great choice and easy returns service
2025年11月7日
FatFace - CARDIFF 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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