Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... もっと見る
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所在地
所在地を変更Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB
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A lovely shop with very friendly and helpful staff. I had previously seen a dress online and luckily it was in stock in the shop. Tried it on and purchased it. The one assistant had on a lovely white... もっと見る
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Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was... もっと見る
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I forgot to add one item to the order (£150). I went online to see if I could add it on, but this was not possible (I do understand this). Online it said if I contacted customer services I could order... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, 英国
- 02920 667139
4.7
優良
148件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Efficient item return
I visited store to return an item purchased online. The process was quick and straightforward. The staff member who served me was friendly and processed the transaction efficiently.
2024年2月18日
FatFace - CARDIFF 3 からの回答
Hi there, thank you for leaving us this 5* review. We are very happy to hear of the positive and efficient experience you had received in one of our stores. We look forward to seeing you again soon! Warm Regards TS
First time I've ordered from fat face…
First time I've ordered from fat face on line
Easy to do and prompt delivery
Satisfied customer
2024年2月16日
FatFace - CARDIFF 3 からの回答
Good Afternoon,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
Excellent shopping experience
I received my order of 04/02/24 by post promptly. Unfortunately both items were a little too big so I visited the Cardiff store today 11/02/24. The store staff were both so helpful whilst I was trying on smaller sizes that I came away with my exchanged purchases very happy. Thank you Fat Face and thank you Cardiff Crew x
2024年2月11日
FatFace - CARDIFF 3 からの回答
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Good quality clothing.
I have always felt confident when buying form fat face because of their quality in clothing and footwear, that I find stands out.
Customer service and ordering is very straightforward staff are very helpful over the phone and shopping in their shops is a lovely experience.
2024年2月3日
FatFace - CARDIFF 3 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and customer service. We hope you love your order, and look forward to welcoming you back soon!
Take care.- GM
Simple ordering process.
Simple ordering process.
Quick delivery.
Great quality products.
Many thanks.
2024年1月23日
FatFace - CARDIFF 3 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Had a faulty catch on dog lead but paid…
Had a faulty catch on dog lead but paid with cash- customer services gave me £10 as a goodwill gesture. Definately buy from them again.
2024年1月17日
FatFace - CARDIFF 3 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re pleased to hear your feedback regarding customer service, and the resolution provided.
We look forward to welcoming you back soon!
Take care. -GM
Beautiful top
Beautiful top
Excellent company
Excellent customer services
Beautiful fashion item
Good value for money
Would recommend
2024年1月4日
FatFace - CARDIFF 3 からの回答
Good morning Christina,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC
I returned an online order to the…
I returned an online order to the Cardiff branch. I was unable to get a refund at the store but the manager packed up my parcel and attached a return label. All I needed to do was to take the parcel to the post office. I feel he went above and beyond to assist me.
2024年1月7日
FatFace - CARDIFF 3 からの回答
Hello Amanda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great kids clothing
Online order arrived quickly lovely quality & in store staff are friendly and helpful.
2024年1月1日
FatFace - CARDIFF 3 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent Customer Care
FATFACE, customer care is amazing, easy to get hold of, any queries they’ll sort it.The returns policy is, excellent (for me it was ordering in different sizes)The fact they, enclose a prepaid label, just demonstrates to me, they want to make a customer’s shopping experience as easy as possible.
They don’t compromise, on the quality of their clothing/products.
The Cardiff store, is welcoming, helpful, excellent location, so overall it’s a really good shopping experience.
2024年1月6日
FatFace - CARDIFF 3 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Cardiff center FatFace
The lady at the checkout was extremely helpful, even though the shop was busy as the January sale has just started.
The Cardiff shop was well organised and plenty of room to browse.
2023年12月27日
FatFace - CARDIFF 3 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
The server ( think his name was Rod
The server ( think his name was Rod? ) was exceptional he was welcoming and very informative, I don’t visit Cardiff often but he was a stand out Welshman! Well done.
2023年12月22日
自発的なレビュー
FatFace - CARDIFF 3 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely clothes which fit well
Lovely clothes which fit well. Click and collect always prompt and easy to use. Friendly staff.
2023年12月14日
自発的なレビュー
FatFace - CARDIFF 3 からの回答
Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - CARDIFF 3 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fantastic customer service
Fantastic customer service! I went to the Cardiff store to return/exchange items. The staff were helpful and friendly, giving much needed assistance with size and style. Many thanks!
2023年11月13日
FatFace - CARDIFF 3 からの回答
Hi Andrew, thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Always good clothing
2023年11月12日
FatFace - CARDIFF 3 からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The website is clear and easy to use
The website is clear and easy to use. Click and collect worked very well. The items were of excellent quality and looked exactly as expected, so overall very good value and service.
2023年11月15日
FatFace - CARDIFF 3 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FatFace - CARDIFF 3 からの回答
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
The staff are really helpful and polite
2023年11月1日
FatFace - CARDIFF 3 からの回答
Hello Pauline
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Received my order quickly, fabulous quality …
Fat face clothing never disappoints with it’s choice of colours and designs which are well made and excellent quality 5*so happy with my purchases
2023年11月4日
FatFace - CARDIFF 3 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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