Charlotte, in the Cheltenham branch was so helpful today. Great customer service responding to my queries. She's a real asset to the company.
企業が回答しました
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レビュアーのコメントを見てみましょう
Click & Collect order - brilliantly straightforward service, lovely helpful staff upon collection. Have only dropped a star as the clothing item was very creased when I took it out of the bag to tr... もっと見る
企業が回答しました
Bought a Truro Black Hooded Jacket and Filby Navy Jacket online from FatFace.com for click & collect delivery to The Promenade Cheltenham store. Super quick delivery just 48 hours plus a lovely welcom... もっと見る
企業が回答しました
 I had originally bought an item of clothing in the Monmouth shop, which I needed to exchange for a different size. I returned the item to the Cheltenham store and although I didn't have the receipt... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 4 33/41 The Promenade, GL50 1LE, Cheltenham, Gloucestershire, 英国
- 01242 262788
4.4
優良
115件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fast delivery of items ordered and even…
Fast delivery of items ordered and even quicker return of payment when one item was not suitable so returned. Great service.
2024年5月29日
FatFace - CHELTENHAM からの回答
Hello Helen,
Thank you for your review.
I am glad to hear that your order was delivered quickly and that you found our returns process easy to use.
Have a great day!
Take care, ED
Great help from staff.
I don’t really leave reviews, but I Came into store on 5/6/24, on a mission to find some summer holiday clothes. Was met by a friendly team, and a chilled out store atmosphere.
I couldn’t find the sizes that were quite right for me, but your manager Cara was able to help me find everything I needed, and even helped me style and pair some items together, something an older less fashionable chap like myself appreciated.
She really is a credit to your store, and made shopping with you guys seamless. I’ll definitely be returning for next seasons holiday clothes!
2024年6月5日
自発的なレビュー
FatFace - CHELTENHAM からの回答
Hello Benny,
Thank you for sharing your recent experience in our Cheltenham store with us.
Please be assured that this will be passed onto the crew member involved for you.
Have a great day!
Take care, ED
Visited the Cheltenham store
Visited the Cheltenham store, what a pleasure to find someone who took the time to talk to us and give helpful advice in choosing the right clothes.
Well done to Manager Nathan, you are a credit to FatFace.
2024年6月7日
自発的なレビュー
FatFace - CHELTENHAM からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your Dress, and we look forward to welcoming you back soon!
Take care.- GM
Fabulous Dress
Fabulous Dress. Can dress it up or down. It fits beautifully, in all the right places. AND … it has pockets.
Great that I could pick up from store, so no delivery fees
2024年5月31日
FatFace - CHELTENHAM からの回答
Hello Aileen,
Thank you for your 5* review.
I am pleased to hear about your positive experience with us. Enjoy your new dress, I am sure it looks great!
Take care, ED
Useful click and collect servuce
Ordered a yellow cotton hoodie pullover. Good colour. Good fit. Pyjamas bottoms in fluffy brushed cotton. Didn’t like them so the local shop took my order which was click and collect and processed the refund which I should receive soon. Good helpful in store service.
2024年5月25日
FatFace - CHELTENHAM からの回答
Hi Tonia, thanks for taking the time to leave a review. It's great that you received such good service and that you liked your hoodie! We hope we can earn 5 stars next time! Take care, CD
visited Fatface in Cheltenham looking…for summer holiday T shirts
visited Fatface in Cheltenham looking for some holiday T shirts, whilst there saw a fantastic Jacket, my size Jacket was not on display, Natham the manager managed to find one, also liked some T shirts, Natham again managed to find several in my size, I really enjoyed chatting to Natham and his staff, they did everything possible to find me everything I needed, spent about 45 minutes in the shop, great experience, I have not expereienced customer service like I did from Fatface for a very long time, I will definately be going into Fatface again, the next time I am in Cheltenham. natham and his team are definately an asset to the company.
2024年4月26日
自発的なレビュー
FatFace - CHELTENHAM からの回答
Good afternoon, Dean.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cheltenham store.
Take care, JB
Great service
Great quality clothing, staff at Cheltenham store always friendly and welcoming
2024年5月2日
FatFace - CHELTENHAM からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to hear your feedback regarding quality, and your experiences in your local store! We hope you love your order.
Take care. -GM
FatFace - CHELTENHAM からの回答
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
FatFace - CHELTENHAM からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent service and a lovely product
Excellent service and a lovely product, staff are really friendly
2024年4月8日
FatFace - CHELTENHAM からの回答
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased to read that you found the crew in our Cheltenham store to be so friendly and that you received excellent service. I will be sure to pass on your lovely comments to the team. I hope you continue to enjoy your visits to store.
All the best, MM
Easy on line choice and pick up at…
Easy on line choice and pick up at local store.
Very helpful staff.
2024年4月2日
FatFace - CHELTENHAM からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quick and friendly service as always in…
Quick and friendly service as always in the Cheltenham store.
2024年3月19日
自発的なレビュー
FatFace - CHELTENHAM からの回答
Good Morning Derek,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Cheltenham Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
FatFace - CHELTENHAM からの回答
Hello Hazel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered the wrong sized socks but the…
I ordered the wrong sized socks but the assistant in store packaged them up to return for refund from PayPal. I would have taken ages to do that!
Also really quick deliveries for internet orders.
2023年12月4日
FatFace - CHELTENHAM からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent all round
2023年11月28日
FatFace - CHELTENHAM からの回答
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quick and easy to use website allowed…
Quick and easy to use website allowed me to find the items that my daughter wanted for her birthday. Free delivery to our local shop enabled us to pick up the items within a couple of days. Items well packed, shop staff friendly and helpful.
2023年11月22日
FatFace - CHELTENHAM からの回答
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
FatFace - CHELTENHAM からの回答
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
FatFace - CHELTENHAM からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Delivery is as expected.
I’ve ordered a few things from Fatface recently. They are delivered in the time expected, so very happy with that. A good company to deal with, ordering is easy.
2023年8月18日
FatFace - CHELTENHAM からの回答
Good Morning Alice,
Thank you for your feedback regarding your recent purchase! I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. I hope you have a great day! - JW
I have not received an email to say my…
I have not received an email to say my order is in store
2023年8月10日
FatFace - CHELTENHAM からの回答
Hello Cheryl,
Thank you for your feedback. I am so sorry to read this.
I can confirm that a full refund has been processed for you and this should be with you in the next 3-5 days. I apologise again for the disappointment this has caused for you. Take care - KS
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