I just want to say a huge thank you to the young chap who always so helpful whenever I come into the store. Every time I visit he’s always ready too help without hesitation. The whole team at this sto... もっと見る
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Quick delivery to store in Conwy. Staff were friendly, found items quickly. Followed company policy of asking for ID. After an experience in another leading dept store who gave my order to someone els... もっと見る
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Collected order , pair trainers not fitting well and returned. Staff member, lovely guy so helpful and initiated my refund straight away without fuss . Just nice when things like this are made stra... もっと見る
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Visited Fat Face branch in Conwy ,customer service from Josh was outstanding, advised me on which jeans to buy , he has a fabulous personality and we were so pleased with our purchases ( 10 items 😊)... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
25 High Street, LL32 8DE, Conwy, Gwynedd, 英国
- 01492 592613
4.8
優良
116件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - CONWY からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Good quality clothing that lasts
Good quality clothing that lasts for a long time but holds its ‘trend’
The staff are always pleasant and helpful.
2024年1月10日
FatFace - CONWY からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very helpful and friendly girl who…
Very helpful and friendly girl who served us ,good experience
2024年1月4日
FatFace - CONWY からの回答
Hello Tracie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - CONWY からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
It’s always been a good experience to…
It’s always been a good experience to go to this sop in Conwy.
About yesterday. Both of the staff members were very friendly in helping me. The gentleman greeted me on my way out in Afrikaans ( my native tongue) which was a surprise to me. So we had a short discussion. But I can recommend them both. Good customer service 👏
2023年11月24日
FatFace - CONWY からの回答
Good afternoon, Christa.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Conwy store.
Take care, JB
Conwy shop click and collect
Quick, efficient service and knowledgable and friendly staff.
2023年11月12日
FatFace - CONWY からの回答
Hello Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Too much packaging 📦
As I was in town I phoned the store to see if my delivery had arrived to be told it hadn't. 45 minutes after the phone call and after
I had arrived home, I received an email to say it was in-store. A text message would have been quicker and better. On collecting it 3 days later I was shocked to pick up a large box. I was only expecting an envelope as I had only ordered the Stevie book! Way too much packaging Fat Face.
2023年11月17日
FatFace - CONWY からの回答
Hello Christine
Thank you for taking the time to leave your review and provide your valuable feedback.
Take care, LE
Good service!
2023年11月1日
FatFace - CONWY からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I took a faulty coat (broken zip) back…
I took a faulty coat (broken zip) back to the Conwy branch who dealt with my issue very courteously, fairly and professionally.
2023年11月4日
自発的なレビュー
FatFace - CONWY からの回答
Hello Carl
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - CONWY からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
FatFace - CONWY からの回答
Hello Amanda
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent service both online and in…
Excellent service both online and in store. Conwy staff always very helpful.
2023年9月30日
FatFace - CONWY からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great chinos
I've had quite a few Fatface chinos over the years and these latest Slim Coastal chinos are just as good. Great fit and quality as ever. Staff at the Conwy store always friendly and helpful
2023年9月1日
FatFace - CONWY からの回答
Hi Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The order arrived within store quicker…
The order arrived within store quicker than the alloted time scale.
2023年8月31日
FatFace - CONWY からの回答
Hi Janet, thank you for reviewing! We love to hear that our deliveries are super quick, and hope you love your new dungarees. Take care, CD
FatFace - CONWY からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am so happy that you encountered a pleasant experience in our Conwy store and the range they had to offer.
All the best, MM
FatFace - CONWY からの回答
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great clothes
Great clothes, suit anyone, well made, nice shops and staff, men's shirts could do with being a few inches longer, no good for men 6foot and over, polo shirts for men in large could do with being slightly wider, next sizer for large r perfect, but fat face is far better quality, slightly alter the sizes and would be perfect,
2023年8月4日
FatFace - CONWY からの回答
Thank you so much for your review! We deeply appreciate your feedback and we are pleased to hear that you are happy with your new items! - RS
FatFace - CONWY からの回答
Hello, Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – KS
FatFace - CONWY からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
ordered Shorts on the 6th August in…
ordered Shorts on the 6th August in Conwy store only to be advised on the 12th that they had been ordered incorrectly and were now out of stock!
2023年8月6日
自発的なレビュー
FatFace - CONWY からの回答
Hello Jayne,
Thank you for taking time to leave this review. I'm really sorry to hear this has happened. I've checked this for you and I can see we have processed a refund and resolved it for you. Once again, I do apologise for any disappointment caused.
Take care,
SK
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