I think I become buying almost all of my clothes from Fatface Conwy store. They are an amazing team, not only among the Fatface stores I visited but also among all of my shopping experience. Thank y... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Always a pleasure to go into the Conwy shop. Plenty of choice and sizes, but never a problem if there isn't your size it can be indeed and delivered to store which is very convenient for me.
企業が回答しました
I just want to say a huge thank you to the young chap who always so helpful whenever I come into the store. Every time I visit he’s always ready too help without hesitation. The whole team at this sto... もっと見る
企業が回答しました
As I was in town I phoned the store to see if my delivery had arrived to be told it hadn't. 45 minutes after the phone call and after I had arrived home, I received an email to say it was in-store... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
25 High Street, LL32 8DE, Conwy, Gwynedd, 英国
- 01492 592613
4.8
優良
135件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Conwy shop click and collect
Quick, efficient service and knowledgable and friendly staff.
2023年11月12日
FatFace - CONWY からの回答
Hello Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Too much packaging 📦
As I was in town I phoned the store to see if my delivery had arrived to be told it hadn't. 45 minutes after the phone call and after
I had arrived home, I received an email to say it was in-store. A text message would have been quicker and better. On collecting it 3 days later I was shocked to pick up a large box. I was only expecting an envelope as I had only ordered the Stevie book! Way too much packaging Fat Face.
2023年11月17日
FatFace - CONWY からの回答
Hello Christine
Thank you for taking the time to leave your review and provide your valuable feedback.
Take care, LE
Good service!
2023年11月1日
FatFace - CONWY からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I took a faulty coat (broken zip) back…
I took a faulty coat (broken zip) back to the Conwy branch who dealt with my issue very courteously, fairly and professionally.
2023年11月4日
自発的なレビュー
FatFace - CONWY からの回答
Hello Carl
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - CONWY からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
FatFace - CONWY からの回答
Hello Amanda
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent service both online and in…
Excellent service both online and in store. Conwy staff always very helpful.
2023年9月30日
FatFace - CONWY からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great chinos
I've had quite a few Fatface chinos over the years and these latest Slim Coastal chinos are just as good. Great fit and quality as ever. Staff at the Conwy store always friendly and helpful
2023年9月1日
FatFace - CONWY からの回答
Hi Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The order arrived within store quicker…
The order arrived within store quicker than the alloted time scale.
2023年8月31日
FatFace - CONWY からの回答
Hi Janet, thank you for reviewing! We love to hear that our deliveries are super quick, and hope you love your new dungarees. Take care, CD
FatFace - CONWY からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am so happy that you encountered a pleasant experience in our Conwy store and the range they had to offer.
All the best, MM
FatFace - CONWY からの回答
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great clothes
Great clothes, suit anyone, well made, nice shops and staff, men's shirts could do with being a few inches longer, no good for men 6foot and over, polo shirts for men in large could do with being slightly wider, next sizer for large r perfect, but fat face is far better quality, slightly alter the sizes and would be perfect,
2023年8月4日
FatFace - CONWY からの回答
Thank you so much for your review! We deeply appreciate your feedback and we are pleased to hear that you are happy with your new items! - RS
FatFace - CONWY からの回答
Hello, Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – KS
FatFace - CONWY からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
ordered Shorts on the 6th August in…
ordered Shorts on the 6th August in Conwy store only to be advised on the 12th that they had been ordered incorrectly and were now out of stock!
2023年8月6日
自発的なレビュー
FatFace - CONWY からの回答
Hello Jayne,
Thank you for taking time to leave this review. I'm really sorry to hear this has happened. I've checked this for you and I can see we have processed a refund and resolved it for you. Once again, I do apologise for any disappointment caused.
Take care,
SK
FatFace - CONWY からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Fantastic store…
We've been shopping at this store since it opened with our three children. The staff are lovely and helpful and they know us well.
2023年4月30日
FatFace - CONWY からの回答
Hi John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - CONWY からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Product fine but member of staff in…
Product fine but member of staff in store was huffing and puffing obviously couldn't be bothered with me, he is in the wrong job, otherwise you would have got 5 stars
2023年4月26日
FatFace - CONWY からの回答
Hi Joanne,
Thank you for your feedback. We are pleased to read that you're happy with your order. I apologise for the poor service instore. If you would like to discuss this further get in touch by emailing us at customerservices@fatface.com or calling us on 0330 124 0000.
Take care - KS
FatFace - CONWY からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。