Superstar service , The team here are brilliant, Fast , Friendly & Efficient ! This was our 4th pick up, So it’s great to see such high standards maintained over different dates ! Managed to get... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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I ordered online, the items were delivered to store, I tried on one item in the store and returned as I didn't like it and took the other item home. I received regular updates of the delivery and whe... もっと見る
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Unfortunately, both my husband’s size large Brooke zip through hoodie and my size medium Jen textured hoodie were huge. We normally buy these sizes from Fat Face, but sadly neither hoodies fitted on t... もっと見る
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Very easy to ordered on line then pickup from local store. Staff always friendly and helpful. Changing room private and spacious.
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
69 George Street, EH2 2JG, Edinburgh, Lothian, 英国
- 01312 251568
4.7
優良
181件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very easy to order from the website to…
Very easy to order from the website to their store in Edinburgh including the collection as well.
Very happy with the jeans purchased very good quality
2023年11月17日
FatFace - EDINBURGH からの回答
Hi Lynne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very cosy socks.
2023年11月9日
FatFace - EDINBURGH からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Christmas pyjamas
Thank you Mhairi for all your help and advice
Very much appreciated
2023年11月9日
自発的なレビュー
FatFace - EDINBURGH からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very helpful staff
Very helpful staff - I took back a shirt to exchange for a larger size and although there wasn't one in the store - the assistant ordered me one to be sent to my home.
2023年10月24日
FatFace - EDINBURGH からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Staff are very helpful and always…
Staff are very helpful and always friendly. Shop well stocked and changing rooms clean.
2023年10月16日
FatFace - EDINBURGH からの回答
Hi Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - EDINBURGH からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
I bought a pair of sandals last April…
I bought a pair of sandals last April for the summer , I wore them 3 months and both soles cracked. As I've relocated to US I was only able to return them end of October but I had the receipt. I was told because I had worn them everyday that's why this had happened & I was over the 6 month policy . I was extremely disappointed with the service & seems extremely unfair to treat regular customers in this way . As I left both the manager & the colleague laughed , I went back to ask why & the manager said she was just checking her colleague was ok. I found them extremely unprofessional & will never shop there again & will be telling all my friends& family !
2023年10月14日
自発的なレビュー
FatFace - EDINBURGH からの回答
Good morning,
Thank you for taking the time to leave us your review. I am so sorry that you had a less than pleasant experience in store. In this case, can you please send us an email to customerservices@fatface.com with your receipt and images of the item in question and we would be more than happy to look into this further for you.
All the best, MM
Anna in the George Street store :o)
Great service from Anna in the Edinburgh George Street store. She was so helpful with a click & collect order, and then on hand to give her opinion when I tried some trousers on. Thanks, Anna!
2023年9月27日
FatFace - EDINBURGH からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FatFace - EDINBURGH からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very efficient service
Very efficient service. Posted quickly and helpful staff when needed to return some items.
2023年9月22日
FatFace - EDINBURGH からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Great staff, excellent service
I had to return a bag, nothing wrong with it, in fact I liked it but it was a backpack and not a comfortable fit.
The guy that I spoke to could not have been more helpful and engaging and provided an excellent service. Thank you *****
2023年9月21日
自発的なレビュー
FatFace - EDINBURGH からの回答
Hi Michaela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Returning a sale item yesterday the…
Returning a sale item yesterday the edinburgh shop manager refused to provide a voucher, saying it was exchange or nothing. Item was in original packaging and no issues with it. I explained I'd travelled in just to return the item and understood I wouldn't get a refund because it was a sale item, but I didn't want to be forced in to making an exchange there and then. She said it was totally at her discretion at that particular time to NOT give a voucher (smiling while she said it). I live chatted online with FF while in the shop and explained the situation, and they offered me a full refund if I posted the item back. Which i have now done. Poor attitude by the manager and extremely poor customer service. Not only have you lost a lot of good will, you've now also lost FF the money. Totally unnecessary.
2023年9月17日
自発的なレビュー
FatFace - EDINBURGH からの回答
Hello Debbie, thank you for taking the time to leave a review.
I'm really sorry to hear that you have had an unsatisfactory experience in one of our stores. If an item has passed the 15-day return period, any in-store returns would be at the manager's discretion.
I can see that you spoke to one of my colleagues on Live Chat and he has offered a refund upon return of the item as a gesture of goodwill, as the return of an item past the 15-day sale period is not something we'd usually offer.
However I'll be sure to pass your feedback on to the store and area manager to take into future consideration.
Again I apologise for any inconvenience caused, and if there's anything else we can help with, please do get in touch.
All the best, LB
I’ll be back!
Pleasant helpful understanding staff. Didn’t make me feel bad when initially I thought I might need to return item. After trying the waistcoat on I really liked the colour, style and fit so decided to keep
2023年8月28日
FatFace - EDINBURGH からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you enjoyed your recent visit to our Edinburgh store and that you found the crew to be helpful. We will be sure to pass your comments on to the crew there.
All the best, MM
I made a mistake with my order
I made a mistake with my order, but it got sorted very easily the team in Edinburgh. George Street branch were super helpful .
I have bought a few items and they last very well.
2023年8月29日
FatFace - EDINBURGH からの回答
Good morning,
Thank you for leaving your review.
I am so happy to read that the team in our Edinburgh store were able to assist you and that they found them to be super helpful. We will be sure to pass this on to the team.
All the best, MM
very easy and staff friendly
2023年8月12日
FatFace - EDINBURGH からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. - RS
FatFace - EDINBURGH からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Love everything about Fatface products
Love everything about Fatface products. Value for money. Excellent customer service
2023年8月7日
FatFace - EDINBURGH からの回答
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Great design and quality!
Order arrived very quickly and I am delighted with it. Designs are interesting and garments well made.
2023年8月6日
FatFace - EDINBURGH からの回答
Thank you so much for your 5*! We deeply appreciate your feedback and we are thrilled to hear that you are pleased with your order! -RS
Online order, free delivery for pick up at shop.
Have ordered from Fatface a few times now. Fast delivery to shop for pickup and delivery is free. Will continue to order online to get size I want if not available in shop. Would recommend.
2023年8月5日
FatFace - EDINBURGH からの回答
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
Take care, SK
Big shout out to…
Big shout out to the staff and manager of Edinburgh store. They bent over backwards to help me with a skirt recently. Thank you
2023年8月5日
FatFace - EDINBURGH からの回答
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, SK
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