I love Fat Face, just love it. I have purchased a LOT of clothes from them for me as well as my husband and other family members for a number of years. The quality is great, styles suit all age groups... もっと見る
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Very easy ordering and easy return in store, but the jeans were described as mid rise and were SO high waisted I didn’t even bother to try them on. Collected and returned within 5 mins
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What a fantastic customer experience at the Godalming store! Jessie & her team are so friendly, helpful & knowledgeable. Jessie knows the stock so well, & showed me pieces I’d not noticed and helpe... もっと見る
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Easy online and helpful, friendly in store service. I bought the dungarees (baggy, easy to wear soft denim and deceptively feminine,) which are a great price and my usual purchase of three for the p... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
54/56 High Street, GU7 1DY, Godalming, Surrey, 英国
- 01483 527549
4.8
優良
126件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Friendly helpful staff
Friendly helpful staff, clean organised shop , lovely to look around. Lovely changing rooms.
2023年5月28日
FatFace - GODALMING からの回答
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
You can always guarantee a friendly…
You can always guarantee a friendly welcome at this store. Staff are helpful and another bonus is you can bring your dog in with you and there’s always a treat available. I use this store frequently as I can guarantee to find my size in the garment I’m interested in buying.
2023年5月25日
FatFace - GODALMING からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Badly described item
Very easy ordering and easy return in store, but the jeans were described as mid rise and were SO high waisted I didn’t even bother to try them on. Collected and returned within 5 mins
2023年5月3日
FatFace - GODALMING からの回答
Hello Gill
Thank you for your review. I am sorry to hear that you weren't happy with the item you received. I can confirm that the jeans you ordered are a mid rise, but I am pleased you could return them with ease.
Thank you, LE
Very helpful staff.
2023年5月1日
FatFace - GODALMING からの回答
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order online, delivered on time.
Easy to order online and product delivered on time to my local Godalming store. Store staff were friendly and helpful.
2023年4月21日
FatFace - GODALMING からの回答
Hi Kate,
Thank you for your 5* review!
I'm really glad that you received a great service both online and in store. We hope you enjoy your new purchase.
Have a lovely day!
JH
Friendly
Friendly, efficient service in the shop when I collected by jeans. I also bought a pretty top in the sale. I am delighted with both. Excellent quality and true to size.
2023年4月21日
FatFace - GODALMING からの回答
Hello Shirley, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
FatFace - GODALMING からの回答
Thank you for your wonderful review. We appreciate your feedback! - RS
Great service and lovely product
2023年4月14日
FatFace - GODALMING からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased that you have enjoyed your shopping experience with us. Take care – BP
I was in Fatface in Godalming today
I was in Fatface in Godalming today. The staff (Jessie and Sophia) were fantastic, so friendly and helpful. They entertained my daughter while I was shopping, which meant I was free to look around. The is always a really great at
atmosphere in the store. It's really nice to be greeted by name.
2023年4月20日
自発的なレビュー
FatFace - GODALMING からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Failed click and collect…
Went to pick up my click and collect parcel, but store opening hours had moved from 9am to 9.30am, so had to go back another day!!
2023年4月5日
FatFace - GODALMING からの回答
Thankyou for your review, I do apologise you had an issue with the collection of the parcel. I can see the parcel has now been marked as collected, if there is anything further we can assist you with, you can always contact our friendly customer services team. BP
Great Product and easy Pick Up
2023年3月29日
FatFace - GODALMING からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
FatFace - GODALMING からの回答
Thank you for your 5*. We deeply appreciate your feedback - RS
FatFace - GODALMING からの回答
Hi Sonia
Thank you for taking the time to leave your review. I have looked over the correspondence that you have had with my colleague and I can see that the address that was entered at the checkout was incomplete. When this was highlighted and sent to EVRi, your parcel was then delivered.
If there is anything that we can do further to assist, please do let us know.
Take care, LE
Excellent selection of sale items and…
Excellent selection of sale items and helpful assistant who helped with sizing and stock.
2022年12月27日
FatFace - GODALMING からの回答
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Staff were helpful
2022年11月18日
FatFace - GODALMING からの回答
Hi Penny, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - GODALMING からの回答
Hello John,
Thank you for your 5 star review.
It's great to hear that you have had such a positive experience shopping with us.
Have a great day!
Take care, CT
good quality products staff helpful and…
good quality products staff helpful and pleasant and helpful.
2022年8月23日
FatFace - GODALMING からの回答
Good Morning Mary,
Thanks for posting a 5 star review! Great to hear you love your recent purchase with us. Have an amazing rest of your week -KC
FatFace - GODALMING からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Good designs and particularly good…
Good designs and particularly good quality and value for money.
2022年8月21日
FatFace - GODALMING からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Fantastic quality and styles. Excellent service as always from Jess…
Excellent service as always from Jess and her team. Made 3 purchases and had the help I needed with sizes.
2022年8月16日
FatFace - GODALMING からの回答
Hello Sally
Thank you so much for taking the time to leave us a 5* review.
Your lovely feedback is very much appreciated and has been passed on to the store.
We hope you are happy with your new purchases.
Have a lovely day! TG
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