It was really simple and free to return the sale items I had bought online, to a Fatface store. I was refunded within a few days too. Sadly there were no similar items left to try in a different size... もっと見る
所在地
所在地を変更Unit 16/17 The Old Market Shopping Centre, HR4 9HT Hereford, Herefordshire, GB
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レビュアーのコメントを見てみましょう
Your help desk were great, the item was delayed because Everi your courier is so useless in rural areas but he managed to reorder ad get the delivery to me. Needless to say Everi didn't deliver to my... もっと見る
企業が回答しました
Still waiting for my Xmas jumper- had an email to say it was ready for collection at my nominated store. When I arrived they said it wasn’t there. Shortly after I received a text msg to say it was re... もっと見る
企業が回答しました
The two ladies working in the Hereford store on 19th May 2026 were super friendly and gave me some great styling advice to coordinate the bree cardigan with a skirt bought in a different shop. The ad... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 16/17 The Old Market Shopping Centre, HR4 9HT, Hereford, Herefordshire, 英国
- 01432 265404
4.8
優良
130件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful staff and some really lovely…
Helpful staff and some really lovely clothes this summer.
2023年6月20日
FatFace - HEREFORD 2 からの回答
Hi Jacko
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have recently bought 3 pairs of boots…
I have recently bought 3 pairs of boots from fatface. Absolutely bargains and such good quality.
2023年5月8日
FatFace - HEREFORD 2 からの回答
Hi Carolyn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had my order delivered to my local…
I had my order delivered to my local fat face store for the first time, after travelling 7miles to said store I was very disappointed to learn my order had been delivered to the wrong store. This was May 14th and I still have not had an E mail to say it’s at my local store. Not happy at all, must say everything I have delivered to my home has been an excellent service.
2023年5月7日
FatFace - HEREFORD 2 からの回答
Hi there, thanks for your review. We deeply apologise that this has happened. We will use your feedback so we can attempt to prevent this from happening again in the future. Once your order has arrived into the correct store, you will be notified via email. If there is anything we can help you with regarding this, or anything else, please do get in touch at customerservices@fatface.com - RS
Quick delivery online and easy returns…
Quick delivery online and easy returns to my local store. Very friendly and helpful staff. Love my new jacket too!
2023年4月27日
FatFace - HEREFORD 2 からの回答
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, SK
The young lady in the Hereford shop was…
The young lady in the Hereford shop was really helpful whilst I was choosing my outfits. She went above and beyond making it a really lovely shopping experience. Also the till assistant was super cheerful too! Thank you Hereford Fatface :)
2023年4月19日
FatFace - HEREFORD 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Love Fatface ❤️
I love Fatface! You are my go to store for most of my clothes. I buy in the sales so tend to buy out of season clothes as they are generally a bit too expensive for me otherwise.
2023年4月19日
FatFace - HEREFORD 2 からの回答
Thank you so much for your 5* review, this is exactly what we love to hear from our wonderful customers! Have a lovely day - BP
Excellent customer service ⭐️
2023年4月19日
FatFace - HEREFORD 2 からの回答
Good afternoon, Janine
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the service you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
FatFace - HEREFORD 2 からの回答
Hello Suzanne, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
FatFace - HEREFORD 2 からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
FatFace - HEREFORD 2 からの回答
Good afternoon, Abi
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Hereford store.
Take care, JB
Staff very helpful and managed to get…
Staff very helpful and managed to get what I wanted thank you
2023年3月17日
FatFace - HEREFORD 2 からの回答
Hello Christopher,
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Plenty of choice and friendly staff
2022年12月31日
FatFace - HEREFORD 2 からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - HEREFORD 2 からの回答
Good afternoon, Alison
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Hereford store.
Take care, JB
Excellent service..
2022年10月6日
FatFace - HEREFORD 2 からの回答
Thanks for your review! We are committed to give 100% to all of our customer at all times. - RS
Such a lovely top.
I am so pleased with my Harper top.The colour is lovely . it looks very smart and can be worn as a dress or as a tunic, with trousers.lovely weight for Autumn.
2022年10月4日
FatFace - HEREFORD 2 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a lovely day!
EP
Excellent customer service & quality…
Excellent customer service & quality items, staff are always friendly and shops are immaculate
2022年9月4日
FatFace - HEREFORD 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Friendly Staff
Staff are lovely
Always friendly and happy to give support
A nice experience well done Hereford
2022年8月31日
FatFace - HEREFORD 2 からの回答
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Herefore store - this is great to hear. Take care, KC
Staff very helpful and friendly
Staff very helpful and friendly. Didn’t have what I wanted in store but directed me online where I purchased my top. Very pleased with purchase.
2022年8月29日
FatFace - HEREFORD 2 からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
White broderie maxi skirt
Very happy with my maxi skirt.First order size 10 was too big,returned and refunded fairly quick.New order size 8 fits perfectly.
2022年8月27日
FatFace - HEREFORD 2 からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
The staff at the hereford store are very polite and helpful couldn't have wished for more.
2022年8月18日
FatFace - HEREFORD 2 からの回答
Good Afternoon Colleen
Thank you for your recent review.
I am so pleased to hear of your recent experience in our Hereford store. Please be assured that this will be passed onto the crew member involved for you.
Have a lovely Afternoon.
EP
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