Ordered 2 items to be delivered to store on Wednesday 11th December, email received to say that delivery was running late. Contacted by customer services on Thursday 12th December after sending a mes... もっと見る
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Very polite and friendly staff who are willing to go the extra mile to be helpful. Good selection of stock which is very well displayed. I am always happy with the quality of the items I've purchased.... もっと見る
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Have been using this store for many years and it continues to deliver. The staff are friendly and very helpful. Nothing is too much trouble and will always check their stock room if you are unable to... もっと見る
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Ordering online was smooth and simple, this however was not the overriding best part of the purchase. The best part was the amazing friendly, helpful and kind interaction I had with the young lady in... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
118 Bancroft, SG5 1LS, Hitchin, Hertfordshire, 英国
- 01462 423162
4.6
優良
102件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service and great clothes
I’m a great fan of Fatface clothing. The quality is always very good and I like the styles. The staff in the Hitchin branch are always very friendly and helpful which makes shopping there enjoyable
2024年3月15日
自発的なレビュー
FatFace - HITCHIN からの回答
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care, TS
FatFace - HITCHIN からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
FatFace - HITCHIN からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a great experience at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
FatFace - HITCHIN からの回答
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Kind Regards - TS
Excellent customer service
Staff are super-helpful and very friendly. Nothing is too much trouble.
2024年1月30日
自発的なレビュー
FatFace - HITCHIN からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
I ordered a few items,which came in…
I ordered a few items,which came in good time,I had to return an item but no hassle,so easy can't wait till next sales!
2024年1月17日
FatFace - HITCHIN からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Efficient and fast
I placed an order in the sale. My items arrived quickly but not all of them fitted correctly or looked quite right, so I took them to my local store for a refund. The staff processed the refund quickly, politely and efficiently, so I'm a very happy customer.
2024年1月12日
FatFace - HITCHIN からの回答
Hello Louise
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
All round great service and quality…
All round great service and quality clothing that looks beautiful
2024年1月1日
FatFace - HITCHIN からの回答
Hello Beverley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - HITCHIN からの回答
Good afternoon, Christine.
Thank you for leaving us this review. We look forward to you shopping with us again soon at our Hitchin store.
Take care, JB
Lovely boots
Lovely boots. Good quality. Would have kept them but sadly too small. Delivery was speedy.
2023年12月1日
FatFace - HITCHIN からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Process of ordering on line is simple…
Process of ordering on line is simple and effective.
2023年12月6日
FatFace - HITCHIN からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent Hitchin branch staff
Extremely friendly staff , always working in professional approachable manner. Always go out of their way to assist
2023年11月29日
FatFace - HITCHIN からの回答
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very easy ordering system
Very easy ordering system. Goods arrived at selected store in good time. Friendly staff in store when collecting and I ended up buying more products.
2023年11月27日
FatFace - HITCHIN からの回答
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great experience and clothing
Ordered Click and Collect from store. Email following day to say order ready to collect. Staff at store were polite and friendly when I collected parcel. Jumper is lovely. Seems good quality and very soft wool. It's a Christmas present and I think it will be very well received.
2023年11月28日
FatFace - HITCHIN からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you think this will make a lovely Christmas gift. I hope you continue to love our products as much as we do.
Take care, MM
FatFace - HITCHIN からの回答
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Quick delivery to hitchen store
Quick delivery to hitchen store , very lovely lady in shop. Freezing cold out side served very quickly with a lovely friendly face and smile. Perfect service
2023年11月13日
FatFace - HITCHIN からの回答
Hello Debbie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff in shop very helpful
Staff in shop very helpful. Delivery came on time. Collection from shop easy.
2023年11月6日
FatFace - HITCHIN からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Nice staff in Hitchin branch very…
Nice staff in Hitchin branch very helpful & pleased with my purchases! Man’s T shirt & jumper as gifts
2023年10月30日
FatFace - HITCHIN からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Staff there are always polite and go…
Staff there are always polite and go out of their way to be helpful. Makes shopping there a pleasure. Top quality clothing.
2023年10月26日
FatFace - HITCHIN からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Friendly and helpful staff which made…
Friendly and helpful staff which made the experience a really good one
2023年10月23日
FatFace - HITCHIN からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
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