Ordered 2 items to be delivered to store on Wednesday 11th December, email received to say that delivery was running late. Contacted by customer services on Thursday 12th December after sending a mes... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very polite and friendly staff who are willing to go the extra mile to be helpful. Good selection of stock which is very well displayed. I am always happy with the quality of the items I've purchased.... もっと見る
企業が回答しました
Have been using this store for many years and it continues to deliver. The staff are friendly and very helpful. Nothing is too much trouble and will always check their stock room if you are unable to... もっと見る
企業が回答しました
Ordering online was smooth and simple, this however was not the overriding best part of the purchase. The best part was the amazing friendly, helpful and kind interaction I had with the young lady in... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
118 Bancroft, SG5 1LS, Hitchin, Hertfordshire, 英国
- 01462 423162
4.6
優良
102件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great clothes.
2023年10月17日
FatFace - HITCHIN からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
FatFace - HITCHIN からの回答
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Wonderful!
The collection Fatface have this season is wonderful. Lovely colours and fabrics. Love love Fatface! The staff in the Hitchin store are really helpful and always happy to chat. So lucky to have a store in our town.
2023年9月26日
FatFace - HITCHIN からの回答
Hi Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Very helpful and friendly staff. I had ordered two pairs of wellies by mistake but it was no problem and I was refunded straight away.
2023年9月22日
FatFace - HITCHIN からの回答
Hi Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
5-7 working days for delivery on online orders is too long
Whenever you order online to pick up from the shop it takes a week to arrive. Most shops deliver in a few days, or even the following day if you order early enough.
2023年9月14日
FatFace - HITCHIN からの回答
Hi Mary-Jane, thank you for taking the time to review. We're sorry about the delivery timeframe on our click and collect orders - our C&C service is still fairly new, and we do hope to improve it over time. I hope that you love your new shirt now that it has arrived! Take care, CD
The staff are excellent
The staff are excellent, very helpful and polite. I wish the store was much bigger and so able to stock a lot more items, for both ladies and children.
2023年8月22日
FatFace - HITCHIN からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FatFace - HITCHIN からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Click amd collect needs a tweek
I like fat face and I like clothes.
I really like the hitchin shop and the service if generally really good.
However, I am not giving fatface 5 stars as I wish I could just go into my local shop and order for click and collect as I hate ordering online. I would like my local shop to have my money in their till and not at head office. At moment, if I order in there I have to have it posted to my house which is ridiculous. I don't have time to wait in for the PO.
2023年8月16日
FatFace - HITCHIN からの回答
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Friendly staff in sore and a good…
Friendly staff in sore and a good selection of products in there.
2023年8月13日
FatFace - HITCHIN からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day - SK
Excellent piece of clothing at a…Great Service
Excellent piece of clothing at a reasonable price. Delivered to my local store too
2023年8月8日
FatFace - HITCHIN からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Always great clothes & lovely styles…
Always great clothes & lovely styles that are wearable for all ages.
2023年8月8日
FatFace - HITCHIN からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
FatFace - HITCHIN からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Size perfect & delivery on time
2023年7月25日
FatFace - HITCHIN からの回答
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality fabric
I like nice fabrics & colours and slightly different designs. FatFace although expensive- you're buying quality pieces.
2023年7月21日
FatFace - HITCHIN からの回答
Good Morning
Thank you for your review and for sharing your recent experience with us.
We hope you love your new items!
Have a great day!
EP
Love fat face style ,fit,and choice’s
Love fat face style ,fit,and choices and love fact you give blue light card discount and the staff /shop in hitchin are sooo friendly and nice love shopping there
2023年7月11日
FatFace - HITCHIN からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
FatFace - HITCHIN からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Fat Face Hitchin store
Have been using this store for many years and it continues to deliver. The staff are friendly and very helpful. Nothing is too much trouble and will always check their stock room if you are unable to find the correct size. They will always arrange an on-line order for you from the store otherwise.
2023年6月20日
自発的なレビュー
FatFace - HITCHIN からの回答
Thank you for leaving us a 5* review. we are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us in our Hitchin store. Take care – CD
Made an online purchase after shopping…
Made an online purchase after shopping instore (item wasn’t in stock in my size) and the very helpful assistant recommended to order online as wanted sandals for a holiday. Arrived on time, well packed and a beautiful well made product for me a difficult shopper.
2023年6月8日
FatFace - HITCHIN からの回答
Thank you for your review. We deeply appreciate your feedback and we are thrilled to hear of your positive shopping experience with us. We look forward to welcoming you back soon! - RS
Prompt delivery
Prompt delivery, easy return as ordered 2 sizes very friendly staff.Very good quality product
2023年6月2日
FatFace - HITCHIN からの回答
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Super sweatshirt
Super sweatshirt, great quality and in the sale too 😊 staff in the store were happy and helpful
2023年4月23日
FatFace - HITCHIN からの回答
Hi Liz,
Thank you for leaving us this review!
I'm so pleased that you love your new sweatshirt and that you had a great in store experience. We hope you keep having these great experiences with us.
Have an amazing day!
JH
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。