The website is beautifully presented, easy to navigate and the connection with Next makes it very convenient for ordering and returning. That said I do love a visit to a fat face store which is always... もっと見る
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The small brown suede cross body bag was exactly what I needed at short notice! I was delighted at how quickly it was delivered and that it was exactly as described on website! Very satisfied!
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Incredibly helpful staff in your Kelso store. Went above and beyond to find what I was looking for. Items on sale are all beautifully presented and the whole atmosphere created by the staff was very... もっと見る
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Appreciate fatface making a short length product , being under 5,2 this is great and love the choice of clothing in natural materials and lovely colours. Would like the size 6 to be a size 6 uk. Plea... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
12 The Square, TD57HH, Kelso, Lothian, 英国
- 01573 228762
4.8
優良
75件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - KELSO からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I recently shopped at Fat Face
I recently shopped at Fat Face, and I have to say, I was impressed! The quality of their clothing is fantastic—soft fabrics, great fits, and styles that feel both timeless and trendy.
The staff were super friendly and helpful, and nothing was too much trouble,going above and beyond, making the whole experience enjoyable.
Prices are reasonable for the quality you get, and they often have good sales too. Overall, I’d definitely recommend Fat Face for anyone looking for casual, stylish, and durable clothing.
I will definitely be shopping here again.
Customer service is everything for me, so thank you to the ladies that were in today.
2025年4月13日
自発的なレビュー
FatFace - KELSO からの回答
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Kelso store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Great shop in a pretty town
Upon visiting Kelso I was thrilled to see a fat face store. good size, well laid out. tidy.
staff were very pleasant and helpful. made me feel very welcome.
would highly recommend both a trip to Kelso a cheeky peek at the fat face store whilst there
2025年3月18日
自発的なレビュー
FatFace - KELSO からの回答
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Kelso store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Sales assistant very welcoming and…
Sales assistant very welcoming and cheerful. This made it a very pleasant experience. Shop in Kelso was very attractively set out.
Also I got 2 free sweeties!
2025年2月18日
自発的なレビュー
FatFace - KELSO からの回答
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Kelso store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Terrible delivery by Evri
Terrible delivery by Evri - parcels dropped behind our gate down the drive - which is away from the house - one of the parcels is fragile - would never had known unless I read my emails - they would have been out all night !
My wife also ordered from Fatface a dress which never came - despite emails saying it had been delivered -
2024年12月9日
FatFace - KELSO からの回答
Good morning Steve
Thank you for taking the time to leave your review. I am sorry to hear that you didn't have a positive delivery experience. I will be sure to pass your comments to our team for review.
Thank you, LE
FatFace - KELSO からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - KELSO からの回答
Hello Carol thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff at the Kelso shop are amazing 👏
Staff at the Kelso shop are amazing 👏.
The service I received on Thursday the 22nd of August was excellent.
Both ladies were great and gave me helpful honest advice. Great shop highly recommend 🥰
2024年8月22日
自発的なレビュー
FatFace - KELSO からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - KELSO からの回答
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Really helpful staff
2024年6月2日
FatFace - KELSO からの回答
Hello James,
Thank you for sharing your recent experience in our Kelso store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Kelso
The store helped my track down a pair of trousers, had to order online.
On picking up my parcel the manager remembered me and our previous conversation regards trying to find clothes that id be comfortable in at work. We had a great conversation about the trials of getting older. We went around the store looking for solutions for work wear.
Today i wore my new trousers, then realised i was also wearing an old fatface denim jacket ( a little snug now) and using my all time best buy from fatface…a large brown leather shopper bag that i got many years ago from kelso. Thank you for creating quality leather products.
I also have an old pair of sandals which need resoling as the leather is too good to throw them out.
I will continue to shop at kelso, not just as its my local store…the whole team as great. Thank you
2024年5月22日
FatFace - KELSO からの回答
Good afternoon, Karen.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Kelso store.
Take care, JB
FatFace - KELSO からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - KELSO からの回答
Hello Lynda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very convenient
Good quality clothing, easy purchase online and quick pick-up from local Fat Face store.
2024年4月16日
FatFace - KELSO からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality, and our click and collect service. We hope you love your order!
Take care.- GM
Excellent service from Kelso store
Excellent service from Kelso store. What a friendly happy store always attentive.
2024年4月1日
FatFace - KELSO からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
What lovely staff in Kelso Fat Face
What lovely staff in Kelso Fat Face! Always happy to help and advise and to look for other sizes.
Thank you, my day was made brighter for shopping with you ✨️ 💛
2023年12月19日
自発的なレビュー
FatFace - KELSO からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Good support in the store
Good support in the store, complicated ordering, online could go to the store but if the store ordered it had to go to my address
2023年11月25日
FatFace - KELSO からの回答
Hello Caroline
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality products and great prices
Quality products and great prices - and great choice! Helpful & professional staff. Kelso is fortunate to have Fat-Face in the Square!
2023年11月24日
FatFace - KELSO からの回答
Good afternoon, Margaret.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Kelso store.
Take care, JB
FatFace promotions have real winners.
I have 3 young grandchildren and I regularly buy their birthday and Christmas presents from FatFace in a small town shop in the Scottish Borders. This year I was lucky enough to win a £500 gift voucher in a company promotion. We all got new winter clothes. Real people do win these promotions by registering online. It couldn't have come at a better time. Thankyou FatFace.
2023年11月9日
FatFace - KELSO からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased to read that you are happy with your new Winter clothing. I hope you continue to love our brand as much as we do.
All the best, MM
FatFace - KELSO からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
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