Website was easy to navigate - I searched for sale items in particular sizes, and the items that were/weren't available were indicated immediately. All items I ordered were provided in the delivery to... もっと見る
企業が回答しました

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Website was easy to navigate - I searched for sale items in particular sizes, and the items that were/weren't available were indicated immediately. All items I ordered were provided in the delivery to... もっと見る
企業が回答しました
shirt ordered in different colour whilst in store for next day delivery. It was ready to collect the next morning, Very speedy and good quality product,
企業が回答しました
Brilliant choice of garments, all well made. Love their clothes so much, both adults and children. My husband wears their shorts constantly. I love their hoodies. Granddaughter (6) loves thei... もっと見る
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Collected slippers from the Kingston shop today. The woman who served me had absolutely no customer service skills whatsoever. Rude attitude. No eye contact. Very abrupt when I showed the incor... もっと見る
企業が回答しました
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK, Ireland, and US, as well as an online shop selling a wide range of womenswear, menswear, kidswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
FatFace, 12 Clarence Street, KT1 1NX, Kingston upon Thames, England, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
shirt ordered in different colour whilst in store for next day delivery. It was ready to collect the next morning, Very speedy and good quality product,

FatFace - KINGSTON 3 からの回答

FatFace - KINGSTON 3 からの回答
Easy to order online and pick up in store. Tried on in the shop and saves the hassle of returning. Friendly staff.

FatFace - KINGSTON 3 からの回答
Good quality shorts and shirt, fit well and reasonably priced.

FatFace - KINGSTON 3 からの回答
Easy to navigate site needed a quick delivery aswell and all went to plan

FatFace - KINGSTON 3 からの回答
Website was easy to navigate - I searched for sale items in particular sizes, and the items that were/weren't available were indicated immediately. All items I ordered were provided in the delivery to store which really quick - they were available the next day, quicker than I expected! Email updates let me know the items were available to pick up and how long they'd be held for. And so far, I've been pleased with the quality, design and fit of all items!

FatFace - KINGSTON 3 からの回答
I had already bought a couple of these Polo shirts but wanted a blue one. I was able to pick one on-line and it was delivered to the shop on time. I had emails to keep me up to date and it was easy to collect it. They couldn't have done anything better.

FatFace - KINGSTON 3 からの回答
Very little choice in the Kingston store compared with the old shop which was also more interesting. This shop has no character.

FatFace - KINGSTON 3 からの回答
The staff were very helpful. I purchased two sizes and the return process was handled swiftly and efficiently.

FatFace - KINGSTON 3 からの回答
Went to Kingston Fat Face yesterday and as always
the staff were so helpful and friendly
Abigail, store manager and Summer made my shopping experience very special
Love this store
Many thanks

FatFace - KINGSTON 3 からの回答
It took a week for the item to arrive in store but the staff in store were helpful when I went to collect it.
The bag is lovely and well made, but the design is missing two key features. It would be good to have a small zip pocket on the back, for security. Also, the adjustable piece of the shoulder strap sits on the shoulder so the buckle digs in a bit. It's normally positioned at the bottom end if the strap.

FatFace - KINGSTON 3 からの回答
I was pleased with my item and it was delivered fast to the store of I had selected.

FatFace - KINGSTON 3 からの回答

FatFace - KINGSTON 3 からの回答
Very happy with the items and order was fulfilled faster than estimated, which around Christmas and NY is to be applauded. Thank you!

FatFace - KINGSTON 3 からの回答
Great service, items arrived in store in the time scale, great customer service in store, friendly and helpful

FatFace - KINGSTON 3 からの回答
I had left my Christmas shopping right until the last minute this year. I had gone into Fat Face to look for clothing for my husband and was rifling through t-shirts looking for a 3XL when Abigail spotted me trying to find the size and kindly asked whether she could help. Moments later she had helped me to order a 3XL and 4XL in two t-shirts. She clearly spotted the look of desperation on my face and was savvy enough to notice that I couldn't find the size that I was looking for. I also returned to the store for a second time, to make a second order, where Abigail once again helped this desperate Christmas shopper to order a sweatshirt in 3XL and 4XL.
It's the first time I have shopped in Fat Face and, despite the store being incredibly busy on the last Sunday before Christmas, Abigail was more than happy to help, proactive in asking if I needed help and then deftly went through the ordering process for the items I had selected.
She is a fantastic asset to the store and I returned after Christmas on 29/12/25 to both refund the duplicate items but also to tell the store manager about the great service from Abigail. I hope she receives an acknowledgement and/or a staff bonus.
Having never shopped in Fat Face before, it is likely I will be shopping there more often down to the service received at the Kingston branch.

FatFace - KINGSTON 3 からの回答
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