Brilliant choice of garments, all well made. Love their clothes so much, both adults and children. My husband wears their shorts constantly. I love their hoodies. Granddaughter (6) loves thei... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Website was easy to navigate - I searched for sale items in particular sizes, and the items that were/weren't available were indicated immediately. All items I ordered were provided in the delivery to... もっと見る
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I tried on the lovely Kara all-cotton top on half price sale in the shop, it was a flattering fit (ruching on the bust and the slightly shorter length siited my petite frame), so I bought it, foun... もっと見る
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Website ordering was quite straightforward and the option for in-store collection was a useful facility to save on postage, helped by the choice of branches in the Greater London area. The product - m... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK, Ireland, and US, as well as an online shop selling a wide range of womenswear, menswear, kidswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
FatFace, 12 Clarence Street, KT1 1NX, Kingston upon Thames, England, 英国
- 0208 541 0244
4.7
優良
188件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful staff in store and good on-line experience
Helpful staff in store. Easy on line purchase procedure. Delivered into store quickly for collection. Well wrapped and nicely presented product. Lovely item of clothing. A great experience for a first time on-line purchase.
2023年4月19日
FatFace - KINGSTON 3 からの回答
Thankyou so much for taking the time to leave us a review, we are so pleased to read about your positive experience whilst visiting our Kingston branch! All the best, BP
Easy ordering with in store collection…
Easy ordering with in store collection where I was able to try item on. Good communication on order /collection. Staff in store are helpful.
2023年4月19日
FatFace - KINGSTON 3 からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
First time brought from FatFace
First purchase from FatFace in store, 2nd collection of order quick and efficient service both times. Very nice quality garments and good fit, Have ordered more items on line.
2023年4月17日
FatFace - KINGSTON 3 からの回答
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Easy website and speedy delivery.
2023年4月13日
FatFace - KINGSTON 3 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Take care, EP
Happy with purchase
It was easy to order and collect in store. As my daughter has long legs, selecting the long length was ideal for her.
2023年4月2日
FatFace - KINGSTON 3 からの回答
Hello Catherine
Thank you for your 5* review.
I am so glad to hear that your Daughter is happy with the products purchased from us.
Have a great day!
Take care, EP
Friendly greeting when you go in store
Friendly greeting when you go in store. Quick and efficient in finding my item for collection.
2023年3月22日
FatFace - KINGSTON 3 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Lovely dress
My dress is true to size,good quality and very comfortable to wear...I'm a happy customer.
2023年3月18日
FatFace - KINGSTON 3 からの回答
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Kingston store.
Take care, JB
Good quality pyjama bottoms and it’s…
Good quality pyjama bottoms and it’s great they come in different lengths. Well done FatFace.
2023年1月3日
FatFace - KINGSTON 3 からの回答
Hi Irene,
Thank you for leaving us a 5* review. we are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online.
Take care – KS
The friendliness and helpfulness of the…
The friendliness and helpfulness of the staff and ease at which the managed my transaction.
2022年11月1日
FatFace - KINGSTON 3 からの回答
Good afternoon, Lisa
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Kingston store.
Take care, JB
Had an item stolen out of my online…
Had an item stolen out of my online order, together with the delivery note. Apparently online and stores are completely separate. Was told needed paperwork to return the online items. They did eventually get this sorted. They had to call online section to do correct refund. This did take a while. All the staff was very helpful. Such a lovely team of staff. I go in there quite often.
2022年11月3日
自発的なレビュー
FatFace - KINGSTON 3 からの回答
Good afternoon, Carol
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon at our Kingston store.
Take care, JB
Good quality products delivered…
Good quality products delivered quickly. Refunds, if necessary, are easily obtained through shops or mail.
I have had particularly good coats and jackets from them.
2022年10月15日
FatFace - KINGSTON 3 からの回答
Hi Caroline, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always helpful
Always helpful, efficient. Fatface named after me. due to chubby cheeks. Now a positive as looks 10 yrs younger. Thank you.
2022年10月11日
FatFace - KINGSTON 3 からの回答
Thank you for your 5* review! We look forward to welcoming you back soon - RS
Have gone to Fat Face for years now due…
Have gone to Fat Face for years now due their unique styles and prints. Service is always good, be it online or in store. The Kingston-upon-Thames store is always well stocked, although the top I wanted wasn't available at that time.
2022年9月22日
FatFace - KINGSTON 3 からの回答
Good Morning
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Hassle free experience to return online order
I needed to return an online order and decided to go to my nearest store in Kingston and friendly assistant made it an easy experience as funds credited back without having to wait for item to be posted back.
2022年9月13日
自発的なレビュー
FatFace - KINGSTON 3 からの回答
Good afternoon,
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Kingston store.
Take care, JB
Fabtastic service and lovely product. Bought the shorts online- size S and…
Bought the shorts online- size S and when they arrived they were too big! Called in at Kingston branch but sadly no shorts left at the branch but they did do the refund for me. Off to a coffee shop and ordered XS and they arrived three days later! Great service and the shorts fit perfectly.
2022年8月31日
FatFace - KINGSTON 3 からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, KC
FatFace - KINGSTON 3 からの回答
Hi Sue
Great to hear you had an enjoyable visit to our Kingston store.
Your feedback will be passed onto them. MJ
Good service
Good service. Lovely helpful people. Efficient online shopping but still like to go to the stores
2022年8月14日
FatFace - KINGSTON 3 からの回答
Good afternoon, Sue
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Have a great day and stay safe. JB
They are very helpful,it’s very easy to do refund or exchange.Good customer service.
Very good customer service.Refund and exchange are not a problem.Quality of clothes are 5 star. Thanks
2022年8月11日
FatFace - KINGSTON 3 からの回答
Hi there
Really lovely to hear that our Kingston team are providing a great customer service. We will pass your feedback on. MJ
Service was lovely..a lady on shop…
Service was lovely..a lady on shop floor was very helpful.. looking for sizes, and hook my purchases to the gill for me.. well done..
2022年8月10日
FatFace - KINGSTON 3 からの回答
Good afternoon Maria,
Thank you for taking the time to leave you review. It is great to read such positive feedback about the service you have received in our store. I will be sure to these comments on to the store.
Have a great day!
Take care, EG
Even though I had the option to return…
Even though I had the option to return my item in store, Kingston Fat Face refused to take it, and I had to go back and post it with limited time as I am going on holiday. My intention was to buy another item in store which I won’t be doing now. Not good consistent service as I have done this previously and there as no problem. I want to know that when I buy a product I need to be able to return it as effortless as I bought it, this is not the case, cumbersome process to return as previous reviews state. Not worth buying there anymore.
2022年7月30日
FatFace - KINGSTON 3 からの回答
Hey Martha,
Thank you for getting in touch.
I am so sorry to read of your recent experience in our Kingston store. I understand this would have been inconvenient for you having travelled to the store to make your return and not be able to do so. Sadly, we cannot accept online purchases made via Klarna back to our stores. These purchases will need to be returned via post to ensure your refund goes back directly to your Klarna account. Please check our website for further details on this. So sorry this was not made clearer to you at the time of purchasing with us.
My apologies for the disappointment caused.
I can see you have also got in touch with us via email, should you need anything else please do let us know.
Take care, CT
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